courtyard@TC

Hotels
•
Independent
6.4 (494 reviews)
11, Jalan Sim Lin Telok Cempedak , Kuantan , MY

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Garden
Hiking
See all facilities

Review Highlights

Pros:
Close to the beach
Unique room concept
Near attractions
Cons:
Poor cleanliness
Ant infestation
Lack of staff presence
Inadequate maintenance
Problematic air conditioning
Smelly rooms
Noisy environment
Mossy and sandy conditions
Safety concerns

Categories

Cleanliness
2.5
Many guests complained about cleanliness issues such as ants, dirty bedsheets, and poorly maintained rooms.
Service
3
Reports of inadequate staff presence and poor problem resolution contributed to a low service rating.
Location
5.8
The hotel's proximity to the beach and attractions is noted positively, but some guests felt unsafe in the area.
Room Quality
3.2
Guests frequently noted rooms as run-down and in desperate need of maintenance.
Amenities
3.5
While some guests appreciated the rustic theme, the lack of basic functional amenities like working air conditioning was a problem.
Value for Money
2.9
Many guests expressed they did not feel they received good value for their money, some checking out earlier due to dissatisfaction.
Food and Beverage
4
This category has neutral feedback due to lack of specific comments in the reviews.
Overall Experience
2.7
Numerous guests described their overall experience as negative, with a few exceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 00:01

Property Description

Located in Kuantan, within 300 metres of Teluk Cempedak Beach and 1.3 km of Pelindung Beach, courtyard@TC provides accommodation with a garden and free WiFi as well as free private parking for guests who drive. Featuring room service, this property also provides guests with a barbecue. The hotel features family rooms.

The hotel will provide guests with air-conditioned rooms offering a desk, a kettle, a safety deposit box, a flat-screen TV and a private bathroom with a bidet.

Guests at courtyard@TC will be able to enjoy activities in and around Kuantan, like hiking, fishing and cycling.

Sultan Ahmad Shah International Convention Centre is 6.8 km from the accommodation, while Taman Gelora is 3.1 km away. The nearest airport is Sultan Haji Ahmad Shah, 20 km from courtyard@TC, and the property offers a paid airport shuttle service.
Important information:

Please inform courtyard@TC in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.
As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
A damage deposit of MYR 50 is required on arrival. This will be collected by bank transfer. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via bank transfer, subject to an inspection of the property.
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: noon

Property Policies

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location