Svalbard Hotell | Polfareren

Hotels
8.9 (1471 reviews)
Longyearbyen , Longyearbyen , no

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cozy rooms
Cons:
Issues with room assignments
Lack of lounge space

Categories

Cleanliness
8.78
The hotel is exceptionally clean throughout.
Service
9.05
Friendly staff and helpful service as mentioned in several reviews.
Location
9.29
Great location close to supermarkets and city attractions.
Room Quality
8.64
Rooms are cozy and comfortable, but some guests noted issues with room assignments.
Amenities
8.57
Amenities are generally satisfactory, but some rooms lacked a refrigerator.
Value for Money
8.73
Decent value but not perfect due to various minor service issues.
Food and Beverage
8.98
Breakfast options were varied and generally well-received.
Overall Experience
9.15
Overall experience is positive with some minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 01:12

Property Description

Centrally Located Luxury Hotel in Longyearbyen

Modern Amenities: Enjoy 24-hour reception, free WiFi, and flat-screen TVs in our modern rooms. Indulge in a variety of activities like snowmobile safaris and dog sledding arranged by our tour desk.

Comfortable Accommodation: Choose between guest rooms or self-catering apartments with well-equipped kitchens and washing machines, spread across multiple buildings for privacy and space.

Delightful Dining Options: Savor Nordic, French, and Asian dishes at Polfareren Restaurant or unwind with a selection of beers from Svalbard Brewery at the wine bar.

Book now to experience the ultimate blend of comfort and luxury at Svalbard Hotell Polfareren.

Important information:

When booking more than 9 people, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for NOK 250 per person per night when using an available cot.
    People 4 years old and over stay for NOK 750 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1471 reviews
Cleanliness: 8.78
Service: 9.05
Location: 9.29
Room Quality: 8.64
Amenities: 8.57
Value for Money: 8.73
Food and Beverage: 8.98
Overall Experience: 9.15
J
John • solo_traveller • gb
8
Great place, great location just a little unfriendly.
Pros:

Location was fantastic, my bed was really comfy.

Cons:

A couple of the staff ( not all ) were a bit surly. It felt like you were disturbing them.
It did make me not want to ask them anything. There is a drinking water problem on the island and we were told to ask for filtered water from a machine.
Couple of times that proved to be like I was asking for too much, I got it myself on more than one occasion, (just from a sink one meter behind the bar) and once when I offered to get it myself, because the fella behind the desk clearly wasn’t moving! He was absolutely vile to me like I was entering a restricted area!
Particularly as it was my 60th birthday that day, it wasn’t the day I wanted somebody to be rude. I think some of it’s lost in Norwegian translation but if you’re hosting internationally, there should be more emphasis on being welcoming. I don’t think anyone deserves a miserable face at them when they’re asking for tapwater.!

2026-05-09 • via Nuitee
K
ka • solo_traveller • be
9
2026-05-08 • via Nuitee
M
Mariasilvia • extended_group • it
5
too expensive for what they offer
Pros:

breakfast was OK, although for the price we paid we expected a better coffee (e.g. a cappuccino or decaffenaited coffee)

Cons:

The price was too high for the room we had. The room was small, the forniture was very basic, no fridge in the room. Also the common spaces in the hotel were limited. I am used to sleep in gueshouses and hostels, but when I pay 300 euros per night I expect a better hotel.

2026-05-08 • via Nuitee
R
Richard • family_with_children • us
10
Beautiful modern hotel with excellent Norwegian breakfast situated in the middle of town.
Pros:

Excellent Norwegian breakfast. Very modern and new hotel with heated bathroom floors, very functional lay out and much more than you would expect being in the artic circle.

Cons:

It is customary in Svalbard to wear slippers inside which is great. However, all of the hotel slippers are the same color and style, though they do put the room number on the bottom. Nonetheless, many people seem to ignore the room number and take your slippers. I advise the hotel to use different color slippers or guests to bring their own slippers.

2026-05-08 • via Nuitee
D
Delphine • solo_traveller • fr
8
2026-05-06 • via Nuitee
A
Anders Thormesrud • solo_traveller • no
10
2026-05-05 • via Nuitee
A
Alexandre • couple • fr
8
2026-05-05 • via Nuitee
C
Cristina • extended_group • it
6
2026-05-02 • via Nuitee
T
Timmons • solo_traveller • us
10
2026-05-01 • via Nuitee
S
Silje • couple • no
9
Det var et trygt sted der vi følte oss velkomne og fikk hjelp til det vi trengte.
Pros:

Det lå sentralt, så det var korte gåavstander til alt i byen. Vi fikk god hjelp med alt vi lurte på. Det var fint da vi var usikker på transport til flyplass. God service og fine rom.

Cons:

Vi hadde planer om å spise middag på hotellet, men det var ikke plass. Mange folk er det ikke så mye å gjøre med, så det er ikke hotellet sin feil.

2026-04-28 • via Nuitee
G
Gregory • extended_group • nl
8
2026-04-26 • via Nuitee
M
Margaret • family_with_children • gb
10
Location, very nice lounge
Pros:

Location

Cons:

N/A

2026-04-17 • via Nuitee
T
Tommy • solo_traveller • no
9
2026-04-17 • via Nuitee
A
Amir • solo_traveller • ie
9
Pros:

We had a great time in Svalbard hotell. It was nice and quiet, the beds were comfy. Great fireplace in the lobby with complimentary tea and coffee.

Cons:

All was good

2026-04-15 • via Nuitee
S
Shijun • solo_traveller • de
9
2026-04-14 • via Nuitee
L
Laiz • couple • no
9
2026-04-13 • via Nuitee
S
Svedahl • solo_traveller • no
7
Pros:

Plasseringen i sentrum .

Cons:

Litt for lytt mellom etasjene

2026-04-12 • via Nuitee
A
Amber • couple • gb
5
2026-04-07 • via Nuitee
E
elisa • couple • it
8
2026-04-05 • via Nuitee
M
Michael • couple • no
8
2026-04-04 • via Nuitee