Svalbard Hotell | Polfareren

Hotels
8.9 (1370 reviews)
Longyearbyen , Longyearbyen , no

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cozy rooms
Cons:
Issues with room assignments
Lack of lounge space

Categories

Cleanliness
8.78
The hotel is exceptionally clean throughout.
Service
9.05
Friendly staff and helpful service as mentioned in several reviews.
Location
9.29
Great location close to supermarkets and city attractions.
Room Quality
8.64
Rooms are cozy and comfortable, but some guests noted issues with room assignments.
Amenities
8.57
Amenities are generally satisfactory, but some rooms lacked a refrigerator.
Value for Money
8.73
Decent value but not perfect due to various minor service issues.
Food and Beverage
8.98
Breakfast options were varied and generally well-received.
Overall Experience
9.15
Overall experience is positive with some minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 01:12

Property Description

Centrally Located Luxury Hotel in Longyearbyen

Modern Amenities: Enjoy 24-hour reception, free WiFi, and flat-screen TVs in our modern rooms. Indulge in a variety of activities like snowmobile safaris and dog sledding arranged by our tour desk.

Comfortable Accommodation: Choose between guest rooms or self-catering apartments with well-equipped kitchens and washing machines, spread across multiple buildings for privacy and space.

Delightful Dining Options: Savor Nordic, French, and Asian dishes at Polfareren Restaurant or unwind with a selection of beers from Svalbard Brewery at the wine bar.

Book now to experience the ultimate blend of comfort and luxury at Svalbard Hotell Polfareren.

Important information:

When booking more than 9 people, different policies and additional supplements may apply.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for NOK 250 per person per night when using an available cot.
    People 4 years old and over stay for NOK 750 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1370 reviews
Cleanliness: 8.78
Service: 9.05
Location: 9.29
Room Quality: 8.64
Amenities: 8.57
Value for Money: 8.73
Food and Beverage: 8.98
Overall Experience: 9.15
J
Jakub • couple • pl
9
2026-02-14 • via Nuitee
J
Jens Ulrik • family_with_children • dk
10
Pros:

Rigtig god beliggenhed i byen, lige ved hovedgaden. Flotte værelser og gode senge. Supergod morgenmad.

Cons:

Intet.

2026-02-14 • via Nuitee
R
Roberto • extended_group • ch
9
2026-02-14 • via Nuitee
M
Michael • couple • gb
8
Comfortable place to stay with friendly staff
Pros:

Comfortable hotel in Longyearbyen. Good breakfast buffet.

Cons:

Housekeeping policy wasn’t obvious to me — if the absence of housekeeping was by design it would have been better to be informed

2026-02-14 • via Nuitee
C
Carsten • solo_traveller • ch
9
Nice
Pros:

This hotel is a very good and very nice house I would stay there again at any time

Cons:

It actually has only three points that disturb a little but you whine here at a very high level for example it is so that here and there a small repair would be needed a little colour and good it is the other. The bathroom is equipped with a motion detector which is basically a nice thing only unfortunately the time is set so long that felt the light still burns 1 hour afterwards if that still makes sense since then and it is also a little disturbing that light penetrates through the very slightly crooked doors when you want to sleep but that's just how it is last we still have the oven downstairs in the reception lobby this is certainly visually very appealing. However, the heat is so low that with every opening of the door that has no lock function extremely cold air comes in every time and the stove will never manage to heat the corner particularly nice because this is the central seating area makes it not very unsightly but just as I said we complain here at a very high level

2026-02-13 • via Nuitee
M
Maurizio • couple • it
8
Soggiorno perfetto
Pros:

Ristorante non provato. Colazione buona ma la scelta delle bevande un po limitata. Posizione ottima praticamente nel centro della cittadina

Cons:

Colazione aggiungerei sicuramente la possibilità di cioccolata con latte caldo e non solo latte freddo.

2026-02-12 • via Nuitee
M
Mattia • family_with_children • it
6
Pros:

Non posso valutare non essendo potuto andare. Quindi ho dato un voto neutro

Cons:

La comunicazione con lo staff

2026-02-12 • via Nuitee
I
Imane • solo_traveller • se
7
Pros:

Spacious room, comfortable bed, cleanliness, location and staff. Cosy lobby

Cons:

No professional coffee machine, only filter coffee and French press coffee for breakfast. Breakfast could be improved

2026-02-11 • via Nuitee
A
Annika • extended_group • se
10
2026-02-11 • via Nuitee
C
Carlotta • solo_traveller • it
10
Svalbard Experience
Pros:

Posizione centrale, staff sempre disponibile e attento. Colazione ottima con tante scelte disponibili.

2026-02-10 • via Nuitee
J
JIANHONG • extended_group • cn
10
2026-01-31 • via Nuitee
I
Ioanna • family_with_children • gr
10
2026-01-30 • via Nuitee
T
Therese • couple • no
10
2026-01-29 • via Nuitee
C
Claudia • couple • it
10
Soggiorno indimenticabile
Pros:

L’hotel è in ottima posizione. Caldo, pulito e accogliente. Sorseggiare una tisana davanti al camino con le gambe allungate sui pouf era ormai un rito. Le camere sono spaziose e con ampie finestre da cui puoi godere il panorama.
La colazione abbondante e varia.

Cons:

Sarebbe stato comodo trovare un piccolo appoggio per il beauty case.

2026-01-29 • via Nuitee
O
Oda • family_with_children • jp
10
2026-01-29 • via Nuitee
T
Theodoros • family_with_children • gr
10
Pros:

Location, staff, breakfast, amenities. Plus our room was ready earlier and they let us in before check-in time

2026-01-28 • via Nuitee
E
Emlyn • family_with_children • no
9
Pros:

Good location clean and helpful staff

2026-01-28 • via Nuitee
L
Lars • solo_traveller • dk
9
2026-01-27 • via Nuitee
S
Shuchen • couple • hk
10
Nice stay
Pros:

Quite good

Cons:

Nothing

2026-01-26 • via Nuitee
A
Amanda • couple • gb
10
Fabulous and highly recommended.
Pros:

Best location for a stay in Longyearbyen in my opinion. Hotel is very comfortable although like most hotels in Longyearbyen doesn’t look much from the outside but don’t be put off. The lounge area with woodburner is very cosy and welcoming and the restaurant stylish. Our room was in the separate building as the rooms are a bit bigger. Bed very comfy and made for an excellent night’s sleep.Really appreciated entering a cool bedroom with the option to crank up the radiator if you wanted. Often hotel rooms are too warm! There’s also an opening window which is an added bonus. Staff are friendly and very efficient. Breakfast selection was very good too. An added bonus is that the airport bus stops right outside.

Cons:

Nothing

2026-01-25 • via Nuitee