Hotel Santiago

Hotels
8.8 (1940 reviews)
3 Poniente # 106 Colonia Centro , Puebla , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Noisy rooms
Inconsistent service

Categories

Cleanliness
8.3
The room was very clean, but some issues with overall maintenance.
Service
9.5
Friendly and helpful staff, but some feedback indicated a lack of attentiveness.
Location
9.8
The location is perfect, right in the center near major attractions.
Room Quality
8.3
The room was acceptable but had some noise and comfort issues with the bed.
Amenities
8.3
Amenities are basic, but the roof terrace offers great views.
Value for Money
8.8
Good value given the location and overall experience.
Food and Beverage
8.3
Coffee is provided but limited dining options.
Overall Experience
9.1
A great stay overall but with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:34

Property Description

Convenient Location
Hotel Santiago, nestled in Puebla, offers a 3-star stay near key attractions like Biblioteca Palafoxiana and Puebla Convention Centre. With Acropolis Puebla, Estrella de Puebla, and Cuauhtemoc Stadium just a short distance away, our hotel provides easy access to the city's highlights.

Comfortable Rooms
Each room at Hotel Santiago is thoughtfully equipped with modern amenities, including a flat-screen TV, free WiFi, and a private bathroom with complimentary toiletries. Some rooms even offer picturesque city views, ensuring a pleasant stay for all guests.

Nearby Attractions
Explore the cultural gems of Puebla with attractions like the International Museum of the Baroque and Amparo Museum within reach. Plus, with Hermanos Serdán International Airport a convenient 22 km away, your journey to Hotel Santiago is hassle-free.

Ready to experience the charm of Puebla? Book your stay at Hotel Santiago now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 1940 reviews
Cleanliness: 8.3
Service: 9.5
Location: 9.8
Room Quality: 8.3
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 9.1
B
Beatriz • solo_traveller • mx
10
Pros:

La ubicación está perfecta te puedes mover para muchos lados.

2026-07-25 • via Nuitee
G
Giovanni • solo_traveller • ch
8
2026-07-25 • via Nuitee
L
Leandro • solo_traveller • ar
10
Excelente ubicación, instalaciones y personal !
Pros:

Ubicación excelente! A metros del zocalo/catedral

Cons:

Todo 10 puntos.

2026-07-24 • via Nuitee
E
EDER • couple • mx
10
Pros:

Su ubicación

2026-07-23 • via Nuitee
A
Ana Gabriela • solo_traveller • mx
9
2026-07-20 • via Nuitee
L
Lara • solo_traveller • mx
9
Pros:

Centrico

Cons:

Cama incómoda

2026-07-20 • via Nuitee
Y
Yolanda • solo_traveller • mx
10
Pros:

La atención en la recepción y su limpieza

2026-07-19 • via Nuitee
Z
ZARATE BOCARANDO • solo_traveller • mx
9
2026-07-16 • via Nuitee
J
Jessica Paola • solo_traveller • mx
7
Pros:

La ubicación y la tv

Cons:

Por el precio esta similar el hotel isabel y tiene gimnasio, otra cosa es que no se permite fumar, pero tienen terraza y eso haria que uno como mujer si quieres fumar no tengas que salir a exponerte cuando es de noche

2026-07-16 • via Nuitee
F
fiona • solo_traveller • au
9
Pros:

Great location at a good price. Nice rooftop where you have a great view & can sit & have a drink ,- you need to bring your own (though Puebla was full of mosquitoes when we were there which limited how long you could sit outside)
Looked after our left luggage.

Cons:

The hotel hasselled us a number of times beforehand about arrival times, payments, etc even though we had already paid & it was non refundable!
Hotel staff were v good once we arrived though.

2026-07-13 • via Nuitee
A
Adan • solo_traveller • mx
10
2026-07-10 • via Nuitee
A
Adan • solo_traveller • mx
10
Pros:

La habitación es muy bonita y cómoda y la terraza no se diga está súper.

2026-07-10 • via Nuitee
R
Reyes • solo_traveller • us
10
Lo Bueno y Lo Malo
Pros:

La ubicación, esta todo alrededor, tiendas,bares,comida,la catedral todo esta al pie del hotel,me encantó ke tiene elevador,en pocas palabras es un buen hotel,no le hizo falta nada,ah y tienen café en la noche y en la mañana en el lobby.

Cons:

Bueno,es entendible ke no dejen fumar, yo tampoco lo hago dentro de mi casa ni dentro de mi carro,pero tienen una terraza en la azotea al aire libre y tampoco dejan,también por eso agarre este hotel,si dejan llevar bebidas alcohólicas,el cuento eske cada ke keria fumar salia a la calle🤨

2026-07-08 • via Nuitee
C
Christine • couple • fr
10
2026-07-08 • via Nuitee
J
JESUS ALBERTO • couple • mx
8
Cons:

Las habitaciones contiguas hacian mucho ruido durantes las noches. Solo seria hacer que se respeteran las politicas de convivencia.

2026-07-07 • via Nuitee
C
Carolina Del Carmen • solo_traveller • mx
10
2026-07-06 • via Nuitee
L
Lee • solo_traveller • ni
10
2026-07-06 • via Nuitee
A
Armando • solo_traveller • mx
7
Pros:

La ubicación

Cons:

Que se escucha todo lo que pasa en otras habitaciones

2026-07-06 • via Nuitee
M
Maria Elena • solo_traveller • mx
10
Pros:

Es un hotel céntrico, está cerca de la catedral y varios puntos para visitar

Cons:

1.- No cuenta con clima, sino con ventilador
2.- En este mundo en el que necesitamos estar comunicados hay momentos en que la señal de wifi falla

2026-07-05 • via Nuitee
D
Diaz • solo_traveller • mx
10
2026-07-02 • via Nuitee