The Ambassador Hotel

Hotels
7.6 (179 reviews)
Real Street Brgy. 31 , Tacloban , ph

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful and friendly staff
Cons:
Cleanliness issues
Additional charges for amenities

Categories

Cleanliness
6.73
Concerns were raised regarding cleanliness with missed wet towels and a rat in one of the rooms.
Service
8.7
The staff were described as helpful and pleasant, with some requests being promptly fulfilled.
Location
8.74
Location was praised for its convenience and access to downtown.
Room Quality
7.19
Mixed feelings were noted with amenities lacking and issues with room presentation.
Amenities
7.22
Some amenities like breakfast and a mini fridge were either missing or came with extra charges.
Value for Money
7.68
Faced with unexpected charges, the perceived value was affected, especially with the additional refrigerator fee.
Food and Beverage
6.73
No breakfast was included, and the value of additional breakfast options was questioned.
Overall Experience
7.8
Experience varied from positive interactions to significant issues, leading to a balanced overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:57

Property Description

Convenient Location in Tacloban
Located just 9 km from MacArthur Landing Memorial National Park, The Ambassador Hotel offers a comfortable stay with a shared lounge, free parking, and a terrace.

Modern Amenities and Services
Enjoy 24-hour front desk assistance, airport transfers, room service, and complimentary WiFi during your stay. The rooms feature a desk, flat-screen TV, air conditioning, and some even include a balcony for a relaxing view.

Comfortable Accommodation
Relax in rooms equipped with a private bathroom, bidet, free toiletries, bed linen, and towels. The Ambassador Hotel ensures a cozy and convenient experience for all guests.

Book your stay at The Ambassador Hotel for a memorable visit to Tacloban!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 7 and older are allowed.
    Children from 7 years old to 12 years old stay for ₱ 600 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 179 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 7.19
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 6.73
Overall Experience: 7.8
A
Adam couple gb
6
Very friendly staff and helpful and hotel was clean and tidy
Pros:

The friendly staff

Cons:

The lifts were a nightmare and the windows in both the rooms I stayed in weren’t very good .. couldn’t sleep well ..plus the walls were thin so you could here next door a lot

2026-03-27 via Nuitee
R
Reymond Jake couple ph
9
2026-03-10 via Nuitee
K
kanyo extended_group ca
7
Okay
Pros:

Friendly staff clean pool

Cons:

No access to drinking water. No safe in room. No coffee maker in room. Nothing in room.charge for pool

2026-03-09 via Nuitee
F
Flavio couple it
8
Buono
Pros:

Tutto ok

Cons:

Nulla da segnalare

2026-03-04 via Nuitee
גבריאל גולן couple il
10
2026-02-25 via Nuitee
P
Peter solo_traveller ch
7
2026-02-10 via Nuitee
R
Rolf couple de
2
Cons:

too many roaches in very old furnished room

2026-01-31 via Nuitee
C
Chris couple us
8
Pros:

It had an old feel. Maybe pre world war Ii. The wood was real wood on the doors. The lobby was beautiful. Still had some modern convinces that we all need.

Cons:

I placed an order for dinner from the menu in the room. I received a call back a few minutes later, letting me know the kitchen was closed. There was no time listed.

2026-01-17 via Nuitee
J
Jeffry couple us
6
Good value hotel for downtown Tacloban
Pros:

Location was great for getting around downtown. Easy to get a ride to and from this spot.

Cons:

No hot water at the time of our stay. It just never got warm. Despite on-site restaurants, it was not available due to private bookings.

2026-01-05 via Nuitee
V
Vincent extended_group ph
7
2026-01-02 via Nuitee
J
James extended_group ca
10
I will NEVER stay anywhere else in Tacloban!
Pros:

The staff, every single one of them was beyond exceptional!

Cons:

Everything was perfect, there was NOTHING not o like.

2025-12-27 via Nuitee
C
Colin couple ca
5
Don’t expect much from this hotel, but it was clean and the staff were friendly.
Pros:

The breakfast wasn’t included, so we ate out. The pool was small, but clean and covered for shade.

Cons:

I expected a fridge in the room to keep drinks cold, but there wasn’t one. I asked if they could bring a mini fridge to my room and asked how much. An hour later they still didn’t bring it. They also said they didn’t know the price. I said please bring it now because my drinks were getting warm. They brought it right away after the second request. I wasn’t happy the next day upon checking out when they said it was 400 pesos for the mini fridge charge and also they were going to charge me 1260 pesos for 6 people to use the pool. I said I was a guest so why 6? I said I only had 4 guests and nobody made me aware of the charge, so I refused to pay that and I also said maybe 200 pesos was fair for the cost of the refrigerator. They waved the pool charges and stood firm on the 400 for the fridge and also my Filipina fiancé was giving me the look to just pay and not argue, so I left. The room we stayed in was a king room, but they call it a matrimonial room and I think they should not call it that, because it wasn’t prepared or presented as a honeymoon suite. There were 2 wet towels in the closet that the cleaning staff missed when they cleaned the room before we checked in. The internet price from Booking.com was cheaper than the walk in rate and if you are looking for a basic king room with a nice quiet pool, this would be a good place to stay for a night, but there are much nicer places to stay in Tacloban.

2025-12-24 via Nuitee
K
Karl couple se
7
Cons:

No breakfast is served on the hotel but you can order for 200 peso. Breakfast is not worth the price. The hotel offers swimmingpool but you have to pay extra for that.

2025-12-17 via Nuitee
C
christophe couple fr
5
Cons:

Pas de télévision dans la chambre, en panne, internet defaillant, chambre pas très propre

2025-12-12 via Nuitee
solo_traveller ph
1
Disgusting 🤮
Pros:

Didn’t like the room, there’s a rat on my room, it was disgusting to see the rat

Cons:

I would never recommend this hotel to my friends
I pay 2 thousand for 1 night.! With the rat in my room😡😡😡

2025-12-10 via Nuitee
M
Mary couple ph
7
2025-12-06 via Nuitee
P
peter couple au
10
Pros:

Everything is clean and friendly

2025-11-24 via Nuitee
A
Arthur couple au
9
Pleasant experience and location
Pros:

Spacious room and bathroom. Table and chair’s supplied in the room. Aircon worked as it should.

Cons:

Would have been nice if a kettle and mini bar fridge was available in the room. All staff were pleasant and accomodating to requests. Definitely will return to this hotel.

2025-10-31 via Nuitee
A
Alano couple ph
8
2025-10-22 via Nuitee
D
David couple us
7
2025-08-23 via Nuitee