Hotel Austral by Exsel

Hotels
7.7 (864 reviews)
20, rue Charles Gounod , Saint-Denis , re

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Clean environment
Cons:
Noise issues
Limited amenities
Breakfast quality concerns

Categories

Cleanliness
6.95
Mixed reviews indicating cleanliness issues like outdated rooms.
Service
8.95
Consistently praised for friendly and helpful staff.
Location
8.95
Location mentioned as a strong point; very central.
Room Quality
7.45
Some complaints about noise and outdated facilities.
Amenities
7.45
Amenities received mixed feedback, especially regarding breakfast options.
Value for Money
7.45
Value perceived as reasonable but could improve with better amenities.
Food and Beverage
6.45
Breakfast options and quality raised concerns in several reviews.
Overall Experience
7.95
Overall experience considered good, overshadowed by some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:37

Property Description

Luxurious Accommodation

Hotel Austral in Saint-Denis offers a blend of comfort and convenience with free WiFi, a refreshing swimming pool, and an inviting on-site bar for guests to unwind.

Modern Amenities

Each room is equipped with a flat-screen TV, satellite channels, and a private bathroom. Some rooms even feature a cozy seating area for added relaxation.

Convenient Location

Situated just 9.5 km from Roland Garros Airport, Hotel Austral provides easy access to nearby attractions such as Saint-Gilles-les-Bains and Cilaos, making it an ideal choice for travelers seeking both leisure and exploration.

Ready to experience a perfect blend of luxury and convenience? Book your stay at Hotel Austral now for an unforgettable getaway.

Important information:

Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 864 reviews
Cleanliness: 6.95
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 7.45
Value for Money: 7.45
Food and Beverage: 6.45
Overall Experience: 7.95
M
melissa • couple • re
8
2026-04-25 • via Nuitee
M
Mohamed Raza • couple • mg
9
2026-04-21 • via Nuitee
A
alexandre • solo_traveller • fr
8
2026-04-20 • via Nuitee
I
Isabelle • family_with_children • fr
8
Pros:

le petit déjeuner est trés bien, oeufs, jambon, yahourts, fruits...
il y a une petite piscine enclavée dans les bâtiments que nous n'avons pas eu le temps d'essayer
la proximité des bus pour l'aéroport et la proximité du centre ville pour se balader à pieds

2026-04-18 • via Nuitee
A
Abdourahamane • solo_traveller • re
10
Pros:

Tres satisfaction

2026-04-17 • via Nuitee
D
Daïca • solo_traveller • re
9
2026-04-17 • via Nuitee
D
Daïca • solo_traveller • re
8
2026-04-17 • via Nuitee
M
Mohamed Raza • couple • mg
9
Cons:

Je suis un client fidele de letablissement, j'ai passé un sejour de presque 10 jours. Je devais changer de chambre, on ne m'a pas remis les clefs tant que la taxe de sejour de quelques € na pas été payé. Jetais encore dans la chambre et mon fils etait allé recuperer la clef de la nouvelle chambre pour transférer les bagages. Il est remonté sans la clef sois disant il faut dabord payer la taxe. Bref c'est vraiment dommage. Le reste du personnel très gentil

2026-04-16 • via Nuitee
M
Mohamed Raza • couple • mg
10
2026-04-11 • via Nuitee
M
Mohamed Raza • couple • mg
10
2026-04-11 • via Nuitee
P
Patrick • solo_traveller • fr
8
Pros:

L'emplacement proche du centre ville, la piscine et l'amabilité du personnel

2026-04-08 • via Nuitee
F
François • solo_traveller • yt
10
tres bien
Cons:

un cendrier à l'entrée

2026-04-05 • via Nuitee
M
Michal • solo_traveller • pl
10
2026-04-05 • via Nuitee
A
Adeline • couple • re
2
Pros:

La localisation plein centre ville

Cons:

Y’a pas de savonnettes, pas de café. Une bouilloire, des tasses mais pas de café, ni de thé.

2026-04-01 • via Nuitee
E
Edward • couple • gb
9
Comfortable, convenient, nice staff.
2026-03-31 • via Nuitee
A
Angeli • solo_traveller • fr
6
2026-03-31 • via Nuitee
K
Karine • couple • mg
10
Pros:

L’accueil

2026-03-30 • via Nuitee
D
Dorothée • solo_traveller • fr
9
Bon séjour
Pros:

Chambre spacieuse, mieux que j'aurais pu espérer lors de ma réservation. Equipée d'une climatisation.
Et avec vue sur la mer.

Cons:

Un petit rafraichissement de la salle de bains.

2026-03-28 • via Nuitee
L
Louis • solo_traveller • fr
7
2026-03-27 • via Nuitee
A
Audrey • couple • re
9
2026-03-22 • via Nuitee