Mass Hotel

Hotels
7.5 (174 reviews)
No 1-2, 2nd Floor, Jalan Emas 5, Taman Komersil Emas , Kampong Kerayong , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Ironing service
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Hotel is clean
Facility is nice
Cons:
No hot water in the room
Room is small
Parking is far
No iron in the room
Staff not friendly

Categories

Cleanliness
7.21
Hotel is clean but some concerns about maintenance.
Service
8.18
Staff okay, but could be friendlier.
Location
7.72
Parking is far but location is generally acceptable.
Room Quality
6.67
Small room with issues like noisy air conditioning.
Amenities
7.2
Lacks some basic amenities such as an iron and hot water in the room.
Value for Money
7.66
Standard value for the hotel given some drawbacks.
Food and Beverage
7.71
Not mentioned, assumed to be standard.
Overall Experience
7.68
Overall experience is fair with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:30

Property Description

Comfortable Rooms with Free WiFi
Experience cozy air-conditioned rooms with free WiFi access and private bathrooms. Some rooms offer balconies with stunning city views.

Entertainment at Your Fingertips
Relax and unwind with flat-screen TVs in all rooms. Bed linen and towels are provided for your convenience.

Exceptional Service
Our friendly staff are fluent in English and Malay, available 24/7 at the reception to assist you with anything you need.

Book your stay at Mass Hotel for a memorable experience in Kampong Kerayong!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 174 reviews
Cleanliness: 7.21
Service: 8.18
Location: 7.72
Room Quality: 6.67
Amenities: 7.2
Value for Money: 7.66
Food and Beverage: 7.71
Overall Experience: 7.68
R
Rozaini • extended_group • my
8
worth the money!
Pros:

clean room and easy parking

Cons:

none

2026-03-16 • via Nuitee
S
Syamimi • solo_traveller • my
4
2026-03-09 • via Nuitee
M
muhammad • family_with_children • pk
1
Pros:

No 👎
Good

Cons:

Nonono

2026-03-09 • via Nuitee
S
Syafiza • couple • my
9
2026-02-14 • via Nuitee
A
Alagurajah • family_with_children • my
10
2026-01-25 • via Nuitee
D
Daniel • family_with_children • my
8
2026-01-24 • via Nuitee
A
AHMAD RIDZWAN • family_with_children • my
10
2026-01-24 • via Nuitee
A
AHMAD RIDZWAN • family_with_children • my
10
2026-01-20 • via Nuitee
N
Nurul • couple • my
8
2026-01-19 • via Nuitee
S
Subramaniam • family_with_children • my
7
2026-01-07 • via Nuitee
R
Rabiatul • couple • my
2
Pros:

Hotel bersih dan selesa

Cons:

Tiada cerek air panas dan cawan…kerusi dan meja tiada…aircond berbunyi

2026-01-03 • via Nuitee
R
Radzi • family_with_children • my
9
2025-12-31 • via Nuitee
F
Fatehah • solo_traveller • my
5
Pros:

Staff okay tapi bilik agak kecil

Cons:

Toilet betul² menghadap katil

2025-12-25 • via Nuitee
S
SITI ZAHARAH • family_with_children • my
8
2025-12-21 • via Nuitee
B
bibi melor • family_with_children • my
9
2025-12-21 • via Nuitee
K
Kamarul • family_with_children • my
8
2025-12-03 • via Nuitee
I
Iman • couple • my
10
2025-12-01 • via Nuitee
S
Senin • family_with_children • my
5
2025-11-02 • via Nuitee
A
Arthi • couple • my
9
Pros:

Good

Cons:

Parking is far

2025-10-29 • via Nuitee
F
fazlani • couple • my
10
Very clean quiet ...
Pros:

Facility is nice clean

Cons:

Room

2025-10-26 • via Nuitee