EL PATIO HOTEL

Hotels
5.9 (211 reviews)
472 North Mount Vernon Avenue , San Bernardino , us

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Express check-in/check-out
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Spacious
Affordable
Cons:
Horrible service
Filthy rooms
Bed bugs
Rude workers

Categories

Cleanliness
4.04
Specific sentiment from text: Rooms described as filthy, with mentions of bed bugs.
Service
5.01
Specific sentiment from text: Mention of horrible service and rude workers.
Location
6.05
Specific sentiment from text: Neighborhood described as questionable.
Room Quality
4
Specific sentiment from text: Rooms were dirty, bed bugs present.
Amenities
7.03
Standard quality for this hotel tier.
Value for Money
7.99
Standard quality for this hotel tier.
Food and Beverage
8.04
Standard quality for this hotel tier.
Overall Experience
5.01
Overall negative experience highlighted by multiple issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:18

Property Description

Convenient Location:
EL PATIO HOTEL, strategically situated in San Bernardino, offers easy access to popular attractions like Glen Helen Raceway and National Orange Show Event Center, making it an ideal choice for travelers seeking entertainment and convenience.

Comfortable Rooms:
Guests can enjoy a relaxing stay in rooms equipped with modern amenities such as free WiFi, air conditioning, and flat-screen TVs. The private bathrooms with showers and complimentary toiletries add a touch of luxury to your accommodation experience.

Exceptional Service:
With a 24-hour front desk, the dedicated staff at EL PATIO HOTEL are ready to assist you with any inquiries or requests, ensuring a seamless and enjoyable stay for all guests.

Book your stay at EL PATIO HOTEL now and experience the perfect blend of comfort, convenience, and exceptional service during your visit to San Bernardino.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

5.9
Based on 211 reviews
Cleanliness: 4.04
Service: 5.01
Location: 6.05
Room Quality: 4
Amenities: 7.03
Value for Money: 7.99
Food and Beverage: 8.04
Overall Experience: 5.01
M
Martin couple us
10
2026-06-05 via Nuitee
M
Martin couple us
10
2026-04-30 via Nuitee
A
Andrea couple us
10
2026-04-08 via Nuitee
W
Wendy couple us
7
2026-03-30 via Nuitee
L
Lopez extended_group us
1
The worst ever, taking legal action
Pros:

I want to press charges against this place. Im going to federal trade commission, better business bureau and more. Thus place doesn't respect anyone's privacy and they belittle their customers. I have started on reviews. I expect booking to look into this incident.

Cons:

See above

2026-03-24 via Nuitee
M
Martin couple us
10
2026-03-17 via Nuitee
L
Lorenzo solo_traveller us
8
2026-01-21 via Nuitee
T
Twioahjzhanee couple us
1
I didn’t stay because they had bed bugs and they didn’t want to refund me
Pros:

Nothing it’s filthy as hell I purchased the room just to not sleep there!

Cons:

Everything it’s filthy as hell! Got bed bugs and any other bugs the walls are thin can hear everyone having sex and the whole room was filthy never mopped no new sheets and or pillow AND NEVER GIT A REFUND!

2026-01-19 via Nuitee
L
Lara solo_traveller us
7
2026-01-10 via Nuitee
Y
Yuri couple us
10
Pros:

Spacious and affordable

2025-12-12 via Nuitee
J
Jovanny couple us
3
2025-11-19 via Nuitee
S
Stephanie couple us
1
Pros:

horrible service

Cons:

rude workers dirty rooms horrible stay overall

2025-11-09 via Nuitee
P
patrick partner
10
Pros:

Very quiet

2025-10-07 via Nuitee
S
Saul partner
10
Pros:

This hotel has great shower pressure the ac is cold but sometimes it does let off a weird smell maybe they need a good cleaning but the beds are comfy there is a gas station across the street and there is a cafe and taco stand about 1 block behind the gas station.

2025-10-06 via Nuitee
M
Mark partner
6
Pros:

It was in a very questionable neighborhood. There was a Hispanic nightclub right across the street and the music was so loud outside I'm not sure how anyone could have been inside without ear plugs, and this went on until 1:30 or 2:00 a.m. the room wasn't expensive but I was a little afraid to go outside at night

2025-09-08 via Nuitee
R
Richard
10
Pros:

The staff are Top Notch 🙏

2025-08-31 via Nuitee
M
Martin couple us
10
2025-08-29 via Nuitee
B
Benitez couple us
10
2025-08-15 via Nuitee
P
Piceno young couple us
2
Very poor
Pros:

Smelled so bad and did it last minute to go to a rave

Cons:

It smelled bad and was very dirty

2025-06-20 via Nuitee
G
Guadalupe young couple us
10
Exceptional
2025-05-01 via Nuitee