Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and spacious rooms
Cons:
Slow restaurant service
Missing basic amenities in rooms

Categories

Cleanliness
9
The hotel was clean and spacious, although some reviews suggested housekeeping could improve.
Service
9.5
Overall service was highlighted positively, with specific mentions of helpful staff and warm hospitality.
Location
9.5
Multiple reviews praised the great location, particularly for stopovers.
Room Quality
8.5
Rooms were clean and spacious, but issues were raised about room amenities and noise levels.
Amenities
9
Amenities include a spa and kid-friendly features, though some guests noted the absence of basic items like tea or coffee in the room.
Value for Money
8.5
Some reviews felt that certain aspects such as restaurant pricing and lack of free water did not meet expectations for a 4-star hotel.
Food and Beverage
8.5
Food quality was praised, but there were significant complaints about service and food delivery times in the restaurant.
Overall Experience
9.5
Despite some issues, the general sentiment was highly positive, with many recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:58

Property Description

Tranquil Forest Setting
Nestled next to a serene forest in Magura, Hotel Helen offers a stylish retreat just 7 km from Bacău City.

Wellness Oasis
Indulge in relaxation at the on-site indoor pool, hot tub, Finnish or Turkish sauna, and a variety of massage treatments available at an extra cost.

Gastronomic Delights
Savor à-la-carte dining options and a buffet breakfast in the restaurant, while the terrace and bar provide the perfect spots to unwind away from the city buzz.

Experience a peaceful escape at Hotel Helen, where modern comforts meet natural beauty. Book now for a rejuvenating stay amidst tranquility.

Important information:

Kindly note that Hotel Helen offers a complimentary breakfast for a child below 5 years old. For children above 5 years old, guests can order the breakfast for a 5 euro extra charge.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 10 years old stay for 50 lei per person per night when using an existing bed.
    Children up to and including 9 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 431 reviews
Cleanliness: 9
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 9.5
I
Ionut • family_with_children • ro
10
2026-03-13 • via Nuitee
C
Cornel • solo_traveller • ro
10
Excelent
Pros:

Curat , totul f placut si la standarde inalte. Mi a placut totul la acest hotel

Cons:

Nimic de reprosat

2026-03-12 • via Nuitee
T
Toma • couple • ro
10
2026-02-22 • via Nuitee
A
Ana Maria • solo_traveller • ro
9
2026-02-11 • via Nuitee
C
Cristian Maricel • solo_traveller • ro
10
2026-01-30 • via Nuitee
M
Marius • couple • ro
7
Se poate mai bine.
Pros:

Liftul și personalul OK.

Cons:

Micul dejun “a la carte”; vederea la șosea deși pe rezervare scria lac; tariful suplimentar și anunțul la recepție a intenției de a folosi piscina.

2026-01-28 • via Nuitee
S
SORIN • solo_traveller • ro
10
2026-01-26 • via Nuitee
R
Raducea • family_with_children • ro
10
Pros:

Curatenie, mancare buna, SPA superb

2026-01-22 • via Nuitee
C
Calistru Lucica • family_with_children • ro
9
Pros:

Curățenie, amabilitatea personalului din hotel.

Cons:

Prețul separat pt Spa .

2026-01-20 • via Nuitee
A
Andreea • family_with_children • ro
8
2026-01-19 • via Nuitee
L
Laura • extended_group • ro
10
2026-01-16 • via Nuitee
J
JHOANA ANDREA • couple • gb
10
Pros:

Everything was really Great.

2026-01-10 • via Nuitee
F
Florin Ștefan • family_with_children • de
1
2026-01-09 • via Nuitee
A
Aurelia Elena • couple • ro
10
2026-01-08 • via Nuitee
M
Marioara • family_with_children • ro
10
2026-01-06 • via Nuitee
V
Valeria • couple • md
9
2025-12-19 • via Nuitee
A
Andreea • couple • ro
10
2025-12-01 • via Nuitee
H
Holger • solo_traveller • at
10
Very much recommended
2025-11-28 • via Nuitee
K
Kseniia • extended_group • ua
9
2025-11-26 • via Nuitee
E
Emanuel Tiberiu • extended_group • ro
9
2025-11-24 • via Nuitee