EmexOtel Kocaeli

Hotels
7 (88 reviews)
Sefa Sirmen Bulvarı , Kocaeli , tr

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Great breakfast
Cons:
Old furniture
Slow room service
Poor cleanliness
Staff language barrier

Categories

Cleanliness
5.64
Negative feedback regarding cleanliness; specific mentions of poor room conditions.
Service
7.11
Mixed reviews on service; some staff were helpful, but others were unprofessional.
Location
8.15
Location generally considered good, with easy transport links.
Room Quality
6.1
Negative reviews on room quality and outdated furniture.
Amenities
5.63
Amenities such as the gym were criticized for being outdated and poorly maintained.
Value for Money
7.09
Mixed sentiments on value; discrepancies between star rating and experience.
Food and Beverage
8.64
Positive feedback regarding breakfast and restaurant offerings.
Overall Experience
7.61
Overall experience was mediocre, with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:02

Property Description

Luxurious Accommodation and Convenient Location

Swimming Pools and Wellness Services
Indulge in relaxation with our swimming pools, massage services, and hammam. The perfect way to unwind after a day of exploring.

Gourmet Dining and Fitness Facilities
Savor Turkish and international cuisine at our bars and restaurants. Stay fit at our well-equipped gym or opt for a rejuvenating sauna session.

Modern Amenities and Event Proximity
Enjoy air-conditioned rooms with minibars and private bathrooms. Benefit from free Wi-Fi, parking, and proximity to the Kocaeli - Izmit Fair & Congress Center.

Book now for an unforgettable stay at Emexotel Kocali!

Important information:

Swimming pool: Closed from Tue, Sep 30, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for € 25 per person per night when using an existing bed.
    Children up to and including 5 years old stay for € 10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 88 reviews
Cleanliness: 5.64
Service: 7.11
Location: 8.15
Room Quality: 6.1
Amenities: 5.63
Value for Money: 7.09
Food and Beverage: 8.64
Overall Experience: 7.61
S
Shpresa • couple • ch
7
Je me senti comme chez moi
Pros:

L’accueil du personnel

Cons:

Tout était super

2026-03-30 • via Nuitee
D
Dilek • solo_traveller • de
3
2026-02-27 • via Nuitee
I
Iman • couple • de
1
Tavsiye etmiyorum
Pros:

Şehire yakın

Cons:

Otelinizde yaşadığım deneyimden dolayı büyük bir hayal kırıklığı yaşadığımı belirtmek isterim. Hizmet kaliteniz ve çalışanlarınızın tutumu kesinlikle kabul edilemezdi.

Öncelikle, bana konaklama sırasında belirtilen fiyat ile otelden çıkışta talep edilen fiyat farklıydı. Otelden ayrıldıktan sonra, tarafıma hiçbir ön bilgilendirme yapılmadan hesabımdan daha yüksek bir tutar çekilmiştir. Oysa bu durum oteldeyken farklı şekilde konuşulmuştu.

Ayrıca, gece boyunca yan odadan gelen aşırı gürültü nedeniyle iki kez resepsiyonu aramak zorunda kaldım. Buna rağmen hiçbir müdahalede bulunulmadı ve sorun çözülmedi.

Bunun dışında, bilgim ve iznim olmadan rezervasyonum tam üç kez değiştirilmiştir. Bu durum hem profesyonellikten uzaktır hem de müşteri haklarına aykırıdır.

Bugüne kadar haksız şekilde çekilen ücret tarafıma iade edilmemiştir. Çalışanlarınız son derece ilgisiz, saygısız ve yetersizdi. Kendi işleri hakkında yeterli bilgiye sahip olmadıkları ve kendi aralarında dahi iletişim kuramadıkları açıkça belliydi.

2026-02-08 • via Nuitee
B
Basheer • couple • sa
7
ان تتكرر
Pros:

الاطلاله ع البحر جميله فقط

Cons:

الموقع بقرب مصانع
الموظفه سيئه وبطيئه
الافطار عادي جدا
فندق خمس نجوم المفترض التعامل افضل واسرع وخدمة الشنط تكون متوفره وسريعه والافطار افضل بكثييير

2026-01-28 • via Nuitee
G
Giovanni • extended_group • it
7
2026-01-21 • via Nuitee
T
Tornike • extended_group • ge
8
2026-01-19 • via Nuitee
M
Mustafa • couple • de
10
Pros:

Service-Personal war erste Klasse

Cons:

Minibar kostenpflichtig ohne Sinn

2026-01-11 • via Nuitee
S
Salim • solo_traveller • qa
8
Pros:

موقع جميل قريب من المول المكشوف وا اوتليت موظفين طيبين معنا بس فندق من الطراز القديم بس جميل

2026-01-09 • via Nuitee
P
Phiphia • couple • gb
8
2026-01-08 • via Nuitee
A
Aaron • solo_traveller • ae
10
Pros:

Staff were friendly and professional, hotel was very nicely presented and clean

Cons:

Nothing

2025-09-08 • via Nuitee
H
HAMAD YASEEN • couple • qa
3
Pros:

The hotel is rated 5 stars on Booking.com, but the reality is completely different. This is not the first time I face such an issue, as I usually rely on ratings when booking, and unfortunately, the hotel does not even deserve 3 stars.

Cons:

Although the hotel is rated 5 stars on Booking.com, the reality is completely different, and I don’t believe it deserves even 3 stars. This is not the first time I encounter such misleading ratings, as I usually rely on reviews when booking, but unfortunately, the experience was disappointing.

The furniture is very old.

The air conditioning often does not work properly.

Room service is slow and delayed.

The gym is almost abandoned, with poor lighting and no staff supervising the place.

The equipment is outdated, and the environment is unhealthy, as the air inside the gym is polluted.


In short, the hotel does not reflect the advertised five-star rating at all.

2025-09-06 • via Nuitee
C
Consuelo • extended_group • es
7
Estancia breve por motivos de trabajo
Pros:

Las habitaciones estaban limpias
La cama era cómoda
Aunque estaba un poco alejado del centro, evitabas los ruidos de la ciudad
El personal muy atento.

Cons:

El Wi-Fi va bien para email y whatsapp pero no se puede trabajar ni navegar durante mucho tiempo.
El nivel de inglés del personal es escaso a excepción de algún caso aislado.

2025-09-05 • via Nuitee
S
Sevinj • extended_group • az
10
2025-09-05 • via Nuitee
F
Frank(HU CHUAN SONG) • solo_traveller • cn
8
2025-09-03 • via Nuitee
L
László • extended_group • hu
7
2025-09-01 • via Nuitee
M
Mirkan • extended_group • de
5
2025-08-30 • via Nuitee
J
Jaworska • couple • pl
3
Cons:

Po wejściu był śmierdzący zapach papierosów,
Było tylko jedno okno
Gdzie się okazało że nie można go otworzyć
Rano jakoś go otworzyliśmy i przed wyjazdem zostawiliśmy aby
Następnie goście mieli wywietrzony pokój. Czystość daje dużo do życzenia

2025-08-27 • via Nuitee
Özkan • couple • tr
1
2025-08-24 • via Nuitee
A
Ayaz • couple • gb
8
Good value and comfortable stay
Pros:

Good location
Great breakfast
Comfortable rooms and beds
Free parking
Good transport links
Restaurant

Cons:

Took us a while to get a wifi password as receptionist needed to do other things

2025-08-23 • via Nuitee
V
Valentin • family_with_children • ro
10
2025-08-17 • via Nuitee