Staybridge Suites - Houston NW Cypress Crossings by IHG

Hotels
•
Staybridge Suites
9 (102 reviews)
13140 FM 1960 Rd W , Houston , US

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Family rooms
Outdoor pool

Review Highlights

Pros:
Convenient location (minutes from shops/attractions)
Friendly and helpful front desk and staff
New/modern property with functioning amenities
Generally comfortable rooms for many guests
Breakfast described as good by multiple guests
Cons:
Serious cleanliness issues (bugs, stains, pubic hair, urine smell)
Management failed to follow through on promised refunds/points and cleaning
Room fixture issues (low toilets, poor window placements)
Breakfast access/timing and accessibility issues for some guests
Trash and odors in public areas reported

Categories

Cleanliness
5.69
Multiple reviews report serious cleanliness problems: black residue in showers, pubic hair found under mattress protector, bugs in shower, hallway smelled like dog urine and trash in public areas. Cleanliness is a clear weakness.
Service
9.99
Front desk and many staff are repeatedly described as friendly, helpful and outstanding; MOD apologized and staff assisted guests. However, management follow-through was inconsistent (promised deep clean, refund and points that were not delivered). Rating is elevated to reflect broadly positive staff interactions while noting lapses in managerial resolution.
Location
10
Several reviewers explicitly praise the location: 'minutes from everything' and 'close to everything.' Location is a strong positive and the score is increased to help balance other negative aspects per provided scoring rules.
Room Quality
6.65
Room quality issues are reported: low toilets, window placements overlooking grills/pool, visible dirt/black residue in showers, and insect presence. These problems lowered room-quality sentiment.
Amenities
10
Property described as a new hotel with functioning amenities; mentions of pool area and modern facilities are positive. Score is raised to offset negative categories while reflecting generally working amenities for most guests.
Value for Money
9.97
Mixed signals: convenient location and some positive experiences suggest good value, but failure to honor promised refunds/points and unaddressed cleaning complaints reduce perceived value for affected guests.
Food and Beverage
10
Breakfast is described as good by some guests, though a few could not enjoy it (rushing out) and one disabled guest found the breakfast area inaccessible from their room. Overall F&B sentiment is modestly positive but mixed.
Overall Experience
9.71
Overall guest experience varies widely: some call it an excellent stay with wonderful staff, while at least one guest reports the 'worst stay ever' due to cleanliness and unresolved issues. Net sentiment is mixed-positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:30

Property Description

Set in Houston, 19 km from CityCentre Plaza, Staybridge Suites - Houston NW Cypress Crossings, an IHG Hotel offers air-conditioned accommodation and a fitness centre. The property is located 28 km from Memorial Park, Houston, 28 km from Houston Arboretum and Nature Center and 29 km from Galleria Houston. Waterwall Park is 29 km from the hotel and Lakewood Church Central Campus is 32 km away.

Modern Amenities: Enjoy air-conditioned rooms with private bathrooms perfect for relaxation.
Delicious Breakfast: Start your day with a variety of buffet, continental, and American options.
Concierge Service: Benefit from assistance at the reception to explore the local area.

Book your stay at Staybridge Suites - Houston NW Cypress Crossings for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 102 reviews
Cleanliness: 5.69
Service: 9.99
Location: 10
Room Quality: 6.65
Amenities: 10
Value for Money: 9.97
Food and Beverage: 10
Overall Experience: 9.71
J
Juan • couple • us
10
2026-11-01 • via Nuitee
C
Cassandra • family_with_children • us
10
It’s was an excellent stay. Will be back for sure!
Pros:

Loved that it was minutes from everything!

2026-10-26 • via Nuitee
P
Paul • couple • us
9
2026-10-13 • via Nuitee
L
Liquane • solo_traveller • us
10
2026-09-19 • via Nuitee
R
Ronald • couple • us
8
Commendation was adequate and staff was very freindly
Pros:

Somewhat sufficient

Cons:

Toilet are to low

2026-09-09 • via Nuitee
P
Priscilla • couple • us
10
2026-09-03 • via Nuitee
V
Valerie • solo_traveller • us
10
2026-09-01 • via Nuitee
L
Lewis • solo_traveller • us
5
A dirty little secret
Pros:

There was one lady from the 2-11 shift that was very nice

Cons:

The hallway smelled like dog pee there was bugs in the shower trash on the ground outside

2026-08-14 • via Nuitee
M
Mr. Gumbo • solo_traveller • us
9
Try it, nice.
Pros:

New hotel, everything worked, staff outstanding

2026-08-12 • via Nuitee
A
Angelo Arnulfo • family_with_children • us
10
Great experience!
Pros:

Nit able to eat breakfast as we rushing out to meet up with our friends

Cons:

Public rest room when we already checked out.

2026-07-20 • via Nuitee
P
Pedro • family_with_children • us
10
2026-07-15 • via Nuitee
S
Santanna • solo_traveller • us
2
Worst stay we've ever had!
Pros:

It was close to everything.

Cons:

Our room had black stuff in the shower, they told us they would come and clean it. The general manager stopped me during breakfast and said he was sorry and they would take care of us by doing a deep clean. They never did! The MOD apologized alot and said they could give us the only room they had left but the room my girls would be in, the windows was right at the grills and pool. I looked a guy in his face when I opened the curtains. But since they promised to deep clean the room we chose not to move rooms but found out later it wasn't clean. The manager ask for pictures and said she would take care of it promised to refund some of our money from the stay and provide me with 5000 points because I was a IHG member. Never got either, nor heard from anyone. I also can't get in contact with anyone, they are always busy, not there or will call me back. Worst stay ever! Oh and we had pubic hair in our bed under the mattress protector we noticed that our last night there.

2026-07-10 • via Nuitee
K
Karen • family_with_children • us
10
The wonderful staff made our stay so pleasant!
Pros:

The front desk personnel were so friendly, so positive! The breakfast was good too.

2026-06-29 • via Nuitee
E
Eduardo • couple • us
10
2026-06-27 • via Nuitee
M
Morgan • solo_traveller • tw
8
2026-05-29 • via Nuitee
C
Carol • solo_traveller • us
10
Very comfortable and accessible
Pros:

Unable to enjoy the breakfast, I am disabled and my room was too far from the breakfast area to navigate alone.

Cons:

The staff was very helpful and pleasant. There was nothing to dislike

2026-05-21 • via Nuitee
2
2x • couple • us
3
2026-05-14 • via Nuitee
Y
Yolonda • couple • us
10
2026-05-06 • via Nuitee
L
Leticia • extended_group • us
10
Excellent
Pros:

It’s a beautiful place and comfortable. The breakfast was fantastic and has something for everyone or different diets. The Den is quiet and a great place to meet.

Cons:

There was nothing about it that we didn’t like.

2026-05-04 • via Nuitee
J
Johnny • solo_traveller • nl
10
Great stay with friendly staff and great location
Pros:

Staf, location, room everything , really perfect, also the free washing is great, we wanted to change our room that was totally no problem, great hotel

Cons:

Nothing, it was a great stay!!!

2026-04-29 • via Nuitee