Staybridge Suites - Houston NW Cypress Crossings by IHG

Hotels
•
Staybridge Suites
9.1 (180 reviews)
13140 FM 1960 Rd W , Houston , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Family rooms
Outdoor pool

Review Highlights

Pros:
Great staff
Clean facilities
Good amenities
Nice kitchen in rooms
Cons:
Loud doors
No hot water
Limited breakfast variety

Categories

Cleanliness
8.49
Room cleanliness was mentioned positively, but there are calls for updates.
Service
9.96
Staff was consistently described as kind and exceptional.
Location
9.5
Multiple mentions of great location with easy access to amenities.
Room Quality
8.45
Rooms need updates and there were issues with hot water.
Amenities
9.48
Great amenities mentioned, including breakfast and a gym.
Value for Money
8.44
Value was reasonable, but potential improvements noted.
Food and Beverage
8.99
Breakfast had some variety; improvement on lunch/dinner options suggested.
Overall Experience
9.46
Overall stay described as great with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:38

Property Description

Set in Houston, 19 km from CityCentre Plaza, Staybridge Suites - Houston NW Cypress Crossings, an IHG Hotel offers air-conditioned accommodation and a fitness centre. The property is located 28 km from Memorial Park, Houston, 28 km from Houston Arboretum and Nature Center and 29 km from Galleria Houston. Waterwall Park is 29 km from the hotel and Lakewood Church Central Campus is 32 km away.

Modern Amenities: Enjoy air-conditioned rooms with private bathrooms perfect for relaxation.
Delicious Breakfast: Start your day with a variety of buffet, continental, and American options.
Concierge Service: Benefit from assistance at the reception to explore the local area.

Book your stay at Staybridge Suites - Houston NW Cypress Crossings for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 180 reviews
Cleanliness: 8.49
Service: 9.96
Location: 9.5
Room Quality: 8.45
Amenities: 9.48
Value for Money: 8.44
Food and Beverage: 8.99
Overall Experience: 9.46
P
Priscilla • couple • us
10
2026-09-03 • via Nuitee
V
Valerie • solo_traveller • us
10
2026-09-01 • via Nuitee
L
Lewis • solo_traveller • us
5
A dirty little secret
Pros:

There was one lady from the 2-11 shift that was very nice

Cons:

The hallway smelled like dog pee there was bugs in the shower trash on the ground outside

2026-08-14 • via Nuitee
M
Mr. Gumbo • solo_traveller • us
9
Try it, nice.
Pros:

New hotel, everything worked, staff outstanding

2026-08-12 • via Nuitee
A
Angelo Arnulfo • family_with_children • us
10
Great experience!
Pros:

Nit able to eat breakfast as we rushing out to meet up with our friends

Cons:

Public rest room when we already checked out.

2026-07-20 • via Nuitee
P
Pedro • family_with_children • us
10
2026-07-15 • via Nuitee
S
Santanna • solo_traveller • us
2
Worst stay we've ever had!
Pros:

It was close to everything.

Cons:

Our room had black stuff in the shower, they told us they would come and clean it. The general manager stopped me during breakfast and said he was sorry and they would take care of us by doing a deep clean. They never did! The MOD apologized alot and said they could give us the only room they had left but the room my girls would be in, the windows was right at the grills and pool. I looked a guy in his face when I opened the curtains. But since they promised to deep clean the room we chose not to move rooms but found out later it wasn't clean. The manager ask for pictures and said she would take care of it promised to refund some of our money from the stay and provide me with 5000 points because I was a IHG member. Never got either, nor heard from anyone. I also can't get in contact with anyone, they are always busy, not there or will call me back. Worst stay ever! Oh and we had pubic hair in our bed under the mattress protector we noticed that our last night there.

2026-07-10 • via Nuitee
K
Karen • family_with_children • us
10
The wonderful staff made our stay so pleasant!
Pros:

The front desk personnel were so friendly, so positive! The breakfast was good too.

2026-06-29 • via Nuitee
E
Eduardo • couple • us
10
2026-06-27 • via Nuitee
M
Morgan • solo_traveller • tw
8
2026-05-29 • via Nuitee
C
Carol • solo_traveller • us
10
Very comfortable and accessible
Pros:

Unable to enjoy the breakfast, I am disabled and my room was too far from the breakfast area to navigate alone.

Cons:

The staff was very helpful and pleasant. There was nothing to dislike

2026-05-21 • via Nuitee
2
2x • couple • us
3
2026-05-14 • via Nuitee
Y
Yolonda • couple • us
10
2026-05-06 • via Nuitee
L
Leticia • extended_group • us
10
Excellent
Pros:

It’s a beautiful place and comfortable. The breakfast was fantastic and has something for everyone or different diets. The Den is quiet and a great place to meet.

Cons:

There was nothing about it that we didn’t like.

2026-05-04 • via Nuitee
J
Johnny • solo_traveller • nl
10
Great stay with friendly staff and great location
Pros:

Staf, location, room everything , really perfect, also the free washing is great, we wanted to change our room that was totally no problem, great hotel

Cons:

Nothing, it was a great stay!!!

2026-04-29 • via Nuitee
C
Clay • solo_traveller • us
10
2026-04-21 • via Nuitee
K
Kenny • solo_traveller • us
8
2026-04-19 • via Nuitee
S
susan • solo_traveller • us
10
2026-04-11 • via Nuitee
H
Hector • couple • us
10
Great Stay and Excellent Service
Pros:

Very Clean

2026-04-02 • via Nuitee
B
Bachmeier • solo_traveller • us
9
2026-04-01 • via Nuitee