Hotel San Ramon

Small beds for 2 people

Fire alarm & loud music started at 7:30 a.m.

We had trouble using the code sent to get in the front door, but manager happen to come along & help us out which was great. Later I saw on my phone that updated information had been sent that morning with the correct codes, but we had been hiking out of cell service so had not received the info. until later. Might consider sending correct code info a day earlier.

Since there wasn't any staff on site, I would have appreciated having a welcome note or contact info in case we needed something or for an emergency because we would have contacted them to take care of these issues. This review is my only option for giving them feedback. For our two night stay for two people there were only 3 coffee pods for the coffee maker and they seemed to be old as was the creamer in the fridge. At lease 4 pods would have been nice. The bath had only two bath towels, one wash cloth and no hand towels or bath mat. The wall mounted shower dispenser was out of shower wash gel. There was only a partial roll of toilet paper which ran out before the end of our stay. The microwave tripped the electrical breaker which controlled the fridge and the tv. We were able to find the electrical panel down the hall and fix it but most folks wouldn't have tried. A straight chair was coming unglued and I thought it might fall apart if I sat in it. I don't usually give this kind of review but things just kept adding up and somebody needs to pay attention. It is a nice place to stay.

No parking, no staff present, no amenities, confusing check in.

My husband and I stayed at the San Ramon for the first time in our favorite location Bisbee Arizona . While the room was clean the overall customer service fell short of exceptions. On October 13 when we got to the hotel they had no idea where to check in and they were not ready for us. No big deal right so we let bygones be bygones the housekeeper got the room ready I contacted the owner for the room code and we went on with our day. we went to dinner and drop leftovers off at our room and went for a couple of drinks when we came back for the evening we couldn't get into are room we where locked out due to the battery dying on the lock we try calling the owner no answer finally had to text her and she showed up she wanted us to just stay in another room until morning with none of belongings which was not acceptable then she said she would have her maintenance man get us in which took three hours for him to break in this was a disaster she didn't even offer a refund we had to ask for it and then she said I will give you a refund in addition we had to stay in one of the other rooms that had twin beds and wasn't even given the code for that door the next day when I checked to see if my refund was processing it was I reached out and was informed from her it would take a few days but come to find out she never processed the refund she wouldn't respond back to booking.com and to me and know I have a dispute with my credit card company as a frequent traveler I appreciate issues happen but the lack of basic hospitality and communication made the experience frustrating. I hope management uses this feedback to get better on guest services

There was nothing I didn’t like about this hotel,

The bed (one of two full beds) was not the greatest. I think replacing mattresses would be a good idea. Also, the tub faucet was very hard to move and adjust. The stairway is steep, and bringing luggage up, or down, was done very carefully. We understand that this comes with an older, historic building, but watch out!

I didn't like the fact that there was a coffee pot available but only one coffee pod was there. No other coffee pods so you could only make one cup of coffee between the two of us
Also, the washcloths that were in the rack on the wall were maybe clean. I don't know because they were wet so I don't know if they just picked up the washcloths and put them up there or not
Also there was no parking available for one vehicle which was mine. I had to park four blocks away
Also, $200 for the room was a little overpriced and outrageous. I did it because it was convenient as we were attending a wedding just down the street

If I ever go to bisbee again I will never stay at this place again nor would I ever recommend it