Sea & Sand Inn

Lovely hotel! Sadly the grass was being “replaced” so we arrived to a huge mountain of earth in front of our bedroom window ! There were 1st floor rooms that were not occupied so we questioned why we were no A) informed and B) Given and alternative room

it was pricey even though we booked it months in advance.

I did not appreciate being questioned and stopped by an evening shift staff member during wine and cheese hour, what I needed. She stopped me at the front and questioned my arrival vs being welcoming during this time. I also thought it was pretty disgusting to have a wet carpet in my room from previous guests.

Room very small and sticky - web suggestions are irritating,
poor privacy on first level
Bad price worthiness

No elevator very hard for me to do stairs

The rooms didn't have air conditioning and it was very hot and the outlets didn't work properly. I would book through the hotel rather than booking.com. Booking.com stole my money and they are refusing to give it back saying the hotel did it when I have print outs from the hotel. I talked to only the people from booking.com and they charged my credit card so they are the ones with my credit card information to steal my money.

I was OK with everything until one of the staff charge me for an extra bottle of wine which I understand people make mistakes. I’m pretty forgiven person. The experience of the two managers handled this very small problem was very poorly unprofessional. The first manager tall have set dude, I have showed him the receipt, to let himI got charged for a second bottle of wine that I did not purchase. I asked for a refund. His response was very unprofessional. He said he’s gonna have to check the cameras to see what happened and talk to the manager. I was pretty shocked of his response for $20. I don’t believe he handled it very professionally his second response was there’s no manager here and he’s going to check up with the manager tomorrow. I told him OK. I will be here tomorrow. Came the next day in the morning nine he was not there. No one reached out to Me. I talked to one of the girl in the front desk. She told me the manager won’t be here till 10 o’clock in the morning I said OK I’ll be back at 10 came back at 10. She was not there. She was about 30 to 45 minutes late. I’ve given my receipt to her and shoulder that I got overcharged for a bottle, her response was did you buy one bottle or two bottles? I told her manager she look Hispanic black long hair. I said to her and the first manager I’m not here to steal. I’ve explained to her that I came yesterday. Evidently, I was talking to the manager yesterday which he lied to me that he was not the manager. Her response was he’s a manager to another property. How is that my problem? I didn’t want to go much details with her, I just wanted to get a refund.
I understand they meet all sorts of tourist but for them to lie to me they’re dishonest and have me running around for $20. This made me feel so uncomfortably. That’s ridiculous and so unprofessional for $20. This could’ve been handled differently, they could’ve said we are so sorry we messed up, we will fix it immediately. I will never recommend this place.

The room was outdated and had a smell. The heater fireplace glass was dirty with grime. The room upstairs had kids running around making so much noise.

I liked it all. It is a gorgeous location and the grounds are well maintained.