Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Affordable
Clean room
Cons:
Slow internet
No hot water
Dirty bathroom
Minimal amenities

Categories

Cleanliness
5.9
There are complaints about dirty bathrooms and thin blankets.
Service
7.9
The staff is noted as helpful and kind, but some service issues reported.
Location
7.9
Mixed reviews; some found it convenient while others did not.
Room Quality
6.4
Issues with hot water and insufficient toiletries noted.
Amenities
6.4
Minimal amenities were provided, limiting overall comfort.
Value for Money
5.9
Several guests felt it was not worth the price paid.
Food and Beverage
6.9
Breakfast rated as expensive, but no major complaints about food quality.
Overall Experience
7.9
Mixed experiences, with some guests expressing a desire to return despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:46

Property Description

Convenient Location: Strategically located in Cebu City, The Well Hotel offers elegant and comfortable accommodation with free WiFi access throughout the property. Guests can easily explore nearby attractions like Fuente Osmena Circle and Colon Street.

Modern Amenities: The air-conditioned rooms at The Well Hotel offer city views and come equipped with a flat-screen TV, electric kettle, and mini-fridge. The en suite bathroom provides a range of complimentary toiletries and a hairdryer for guests' convenience.

Exceptional Services: With a 24-hour front desk, car rental services, and on-site dining at D Café offering a variety of local and fusion cuisine, The Well Hotel ensures a hassle-free and enjoyable stay for all guests.

Book your stay at The Well Hotel now to experience comfort and convenience in Cebu City!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

6.9
Based on 294 reviews
Cleanliness: 5.9
Service: 7.9
Location: 7.9
Room Quality: 6.4
Amenities: 6.4
Value for Money: 5.9
Food and Beverage: 6.9
Overall Experience: 7.9
M
MICHELLE ROSE • family_with_children • ph
8
2026-10-23 • via Nuitee
E
erwin • family_with_children • at
3
2026-10-20 • via Nuitee
L
Luanna bianca • couple • ph
7
2026-10-19 • via Nuitee
S
Sheila • couple • es
8
The staff are accomodating and helpful. The rest…. ☹️
Pros:

The staffs. Very accomadating and helpful.

Cons:

The shower is not good. No hot shower. Theres are some mosquitos and small ants anywhere in the room. And the bed are dusty even the small table besides the bed. They dont provide bath mat or dry towels for the feet.

2026-10-17 • via Nuitee
E
Edgardo Jr • family_with_children • ph
10
2026-10-17 • via Nuitee
R
Ravi kumar • extended_group • in
9
Exceptionally good
Pros:

The staff were exceptionally good, genuinely one of the best I have ever experienced! Every single time we requested something, they were incredibly helpful, polite, and attentive. Their willingness to assist with a smile and ensure our needs were taken care of made our stay truly special. Their outstanding hospitality and customer service deserve the highest praise. A huge thank you to the entire team for making us feel so welcomed and well taken care of!

Cons:

NA

2026-10-16 • via Nuitee
G
GUILLERMO • family_with_children • us
8
My stay is good.
Pros:

Reasonable price

Cons:

No ramp for the customers to access the lobby.

2026-10-16 • via Nuitee
F
Feby • family_with_children • ph
8
Pros:

The staff and management are both professional in handling the queries.

Cons:

The internet connectivity is a bit slow.

2026-10-15 • via Nuitee
T
Tomuel • couple • ph
9
2026-10-07 • via Nuitee
L
Llono • solo_traveller • ph
10
2026-09-17 • via Nuitee
L
Libor • solo_traveller • cz
1
The toilet is not clean.Its sucks
Pros:

I am sorry but I don't what I like

Cons:

the toilet is not clean,It's terrible,the shower needs replacement.dirty mirror.

2026-09-03 • via Nuitee
Y
yie • solo_traveller • ph
8
Excellent
Pros:

Location, The Guard is excellent beyond expectations beyond service keep it up!

Cons:

Nothing

2026-09-02 • via Nuitee
C
carms. • solo_traveller • ph
8
Value for money
Pros:

Customer Service

Cons:

Food. No variety.

2026-09-02 • via Nuitee
G
Genessa • couple • ph
10
2026-08-31 • via Nuitee
G
Genessa • couple • ph
10
if id go back to Cebu, ill def book here
Pros:

very clean and convenient

Cons:

none

2026-08-31 • via Nuitee
J
Jamie • couple • gb
8
2026-08-23 • via Nuitee
I
Ivy • solo_traveller • ph
8
2026-08-22 • via Nuitee
P
per • solo_traveller • dk
6
2026-08-11 • via Nuitee
C
Chenelyn • solo_traveller • ph
8
Pros:

The breakfast

2026-08-06 • via Nuitee
M
Mhanie Costas • solo_traveller • ph
10
2026-08-03 • via Nuitee