Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Affordable
Clean room
Cons:
Slow internet
No hot water
Dirty bathroom
Minimal amenities

Categories

Cleanliness
5.9
There are complaints about dirty bathrooms and thin blankets.
Service
7.9
The staff is noted as helpful and kind, but some service issues reported.
Location
7.9
Mixed reviews; some found it convenient while others did not.
Room Quality
6.4
Issues with hot water and insufficient toiletries noted.
Amenities
6.4
Minimal amenities were provided, limiting overall comfort.
Value for Money
5.9
Several guests felt it was not worth the price paid.
Food and Beverage
6.9
Breakfast rated as expensive, but no major complaints about food quality.
Overall Experience
7.9
Mixed experiences, with some guests expressing a desire to return despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:46

Property Description

Convenient Location: Strategically located in Cebu City, The Well Hotel offers elegant and comfortable accommodation with free WiFi access throughout the property. Guests can easily explore nearby attractions like Fuente Osmena Circle and Colon Street.

Modern Amenities: The air-conditioned rooms at The Well Hotel offer city views and come equipped with a flat-screen TV, electric kettle, and mini-fridge. The en suite bathroom provides a range of complimentary toiletries and a hairdryer for guests' convenience.

Exceptional Services: With a 24-hour front desk, car rental services, and on-site dining at D Café offering a variety of local and fusion cuisine, The Well Hotel ensures a hassle-free and enjoyable stay for all guests.

Book your stay at The Well Hotel now to experience comfort and convenience in Cebu City!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Adults stay for ₱ 900 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 252 reviews
Cleanliness: 5.9
Service: 7.9
Location: 7.9
Room Quality: 6.4
Amenities: 6.4
Value for Money: 5.9
Food and Beverage: 6.9
Overall Experience: 7.9
A
Ashoke Sharma • solo_traveller • in
8
2026-04-18 • via Nuitee
J
jose edraser • solo_traveller • ph
10
2026-04-12 • via Nuitee
J
Joanne Crystal • family_with_children • ph
10
Pros:

It was convenient for my purpose of travel

Cons:

None so far.

2026-04-07 • via Nuitee
A
Alexandra • couple • br
4
Cons:

The hotel urgently needs maintenance and improved management. The shower did not work properly, with very low water pressure, making it difficult to use. We also found two cockroaches in our room, and the trash on our floor was not collected for four days. Unfortunately, this affected our overall experience, and we would not recommend staying here.

2026-04-06 • via Nuitee
I
Iris • couple • gb
10
Great price, clean and welcoming staff!
Pros:

Great accommodation for the price, clean and nice staff

Cons:

Nothing

2026-04-05 • via Nuitee
S
Saintz Lagman • family_with_children • ph
9
2026-04-04 • via Nuitee
J
Joel • family_with_children • au
7
Pros:

15 minute walk to Cebu South Bus Terminal

Cons:

Cold shower only, even though it has hot tap

2026-04-01 • via Nuitee
C
Clara • couple • es
8
2026-03-29 • via Nuitee
C
Christian • family_with_children • de
5
Wenn man nicht verwöhnt ist geht eine Nacht aber nicht mehr
Pros:

Die Lage war ganz ok. Das Wasser war sehr Heiß und gute zum Duschen ,Die Aircon war sehr laut aber zufriedenstellend

Cons:

Die Hygiene lässt sehr zu wünschen übrig besonders in der Dusche . Viel Fugen Schimmel und verkalkte Amateuren im besonderen der Tuschkopf .Der TV ging nicht . Ein Fester lies sich nicht richtig schließen dadurch war der Verkehrsärmer mehr zu hören . Das Frühstück wird kalt serviert das es schon vor ab in der Küche auf Gäste wartet , also kalter Reis und Kalte Eier sowie Kalte Würste . Das Inventar ist doch sehr abgenutzt.

2026-03-29 • via Nuitee
L
Ling Adial • couple • ph
9
2026-03-29 • via Nuitee
A
Ahmad • solo_traveller • ph
9
2026-03-26 • via Nuitee
M
Mary Grace • family_with_children • ph
7
2026-03-24 • via Nuitee
T
Tricia • family_with_children • ph
8
Pros:

Kind staff

Cons:

The hot water should be fixed that all

2026-03-23 • via Nuitee
V
Veronica • family_with_children • ph
7
2026-03-20 • via Nuitee
B
Bradley • family_with_children • gb
5
2026-03-15 • via Nuitee
L
Lagusay • couple • ph
8
The stay was good and comfortable, just good enough for the price.
Pros:

There was no breakfast because it was not included in our package.

Cons:

So far so good.

2026-03-10 • via Nuitee
P
paolo • family_with_children • it
8
2026-03-10 • via Nuitee
M
Mel • couple • us
1
Bring bug spray for the ants, a refrigerator that was btoken.
Pros:

[Veryittle, paid in advance for 4 nights and left the 3rd day.2nd day told breakfast was encluded, had to walk up 4 flights as electric was off. No soap in bath, had to buy myself, only maid service by request.

Cons:

Never use your referral again!

2026-03-09 • via Nuitee
M
Maëlys • solo_traveller • fr
7
Good value for money
Pros:

Nice staff, good value for the price

Cons:

We would appreciate a light on the nightstand. And no one told us the the elevator would be out of service the morning we had to leave at 4am … pretty annoying to get downstairs with our luggages…

2026-03-07 • via Nuitee
T
Tian • family_with_children • jp
6
overall good location, but overpriced
Pros:

breakfast

Cons:

the noise outside windows, and the neighborhood seems less safe

2026-03-07 • via Nuitee