Morava Hotel

There were no slippers in the room

Cleanliness can be more better

Nothing

Incorrect bedding arrangements. I specifically requested for 2 adults and 1 kid bedding. However, I was given only 2 single beds. Upon request, a foldable bed was provided.

No variation on breakfast. Each day we had the same breakfast items.

We were asked for 17 Euro per adult and/or kids upon asking for swimming pool facilities. Then we were informed that the pool is in a separate hotel. After going there, we learnt that the pool is 1.7 metre deep which is not kids friendly.

The housekeeping service did the cleaning every day. However, I had to ask for toiletries (shampoo, hair wash etc.) as they were not refilled after the very first day.

No tissue papers in the room. No free water. No in-room tea or coffee facilities.

There is big gap with the amenities being advertised and being provided. I don't recommend staying in the hotel mainly because of the dodgy approach of the hotel management.

Too many things:
1/ no basic facilities like ironing shirts/pants or being able to make some tea in your own room. You’ll need to pay to use an iron. For making tea you’ll need to go downstairs.
2/ the hotel has no swimming pool or gym whatsoever. They rent swimming pool or gym facilities from the nearby hotel at a *dear price*. The pool in the next hotel isn’t kids’ friendly either.
2/ the breakfast lounge and reception are way too small. I’ve had people stepping over me a few times while I was having breakfast.
3/ the hotel staff keep pressing on tour plans which are costed at quite higher rates compared to those available elsewhere.
4/ even basic taxi services organised by the hotel staff are more expensive and less comfortable than those available online.

and finally,

5/ there was a error on my part where I hadn’t included my wife’s name in my booking by mistake. The hotel staff made sure of making me pay for it after repeated pressing. But the way the amounts were made up and changed over time made me feel uncomfortable. Interestingly, they made an accommodation arrangement error for my brother’s family who included all three members correctly but the hotel didn’t make necessary bedding arrangements. In my brother’s case they didn’t refund the money or apologise for their mistake. As you can see - there is ABSOLUTE DOUBLE STANDARD!!!!! MAKE MONEY OFF TOURISTS.

I’ve travelled around the world for business and leisure but never in any hotel have I felt so let down.

Lastly, if you’re going to spend your valuable earnings on hotel, book in an established hotel which are managed by professional people. Don’t come here.

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Everything was fine!

Absolutely draconic guest visitation policies, even when guests leave their documents in accordance with Turkish lawsv, staff starts calling your room.after 15 minutes threatening to charge you for triple occupancy for your room with 2 single beds . I understand laws , but I have never had this extent of a hassle when having friends over for an hour or two . The law requires documentation which was provided , the hotel managemnt is all about greed ! Wanting to charge 3x for a couple guests for less than 30 minutes . This ruined my whole experoence and left a really bad impression of the hotel! Also there really is no place in the lobby and the only option is sitting outside on plastic chairs in the heat and dust. No where to have a private conversation . I had 2 colleagues over and it was obviousky not a romantic meeting or a party ! Get your ducks in a row !!! I moved out for this reason and will never recommend! This is the higher managements bad , staff are also victims of this policy !

Nothing in particular