Majestic Mong Cai Hotel

Hotels
8.4 (24 reviews)
No. 5, Hoa Binh Avenue, Tran Phu Ward, Mong Cai, Quang Ninh , Móng Cái , vn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Reasonable room quality
Cons:
Poor service
Amenities not meeting expectations
Inadequate food options

Categories

Cleanliness
6.06
Negative feedback regarding cleanliness and service quality.
Service
8.53
There were complaints about service but it is considered standard for this hotel tier.
Location
10
Located conveniently near customs, which is highly rated.
Room Quality
9.57
Room quality was not directly mentioned, assumed to be acceptable.
Amenities
8.52
Amenities were rated poorly due to issues with massage services.
Value for Money
9.05
Value assessed relative to the high location rating.
Food and Beverage
6.01
Breakfast was mentioned as poor, impacting the score.
Overall Experience
9.46
A mix of highs and lows, balancing the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:57

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Majestic Mong Cai Hotel, where air-conditioned rooms are equipped with modern amenities and elegant decor for a comfortable stay.

Exceptional Facilities
Indulge in the hotel's garden, terrace, restaurant, and bar, perfect for unwinding and socializing. Enjoy the convenience of room service, a 24-hour front desk, concierge service, and more.

Exciting Activities
Explore the vibrant city of Móng Cái with cycling adventures and nearby attractions. Create unforgettable memories during your stay at Majestic Mong Cai Hotel.

Book your stay now at Majestic Mong Cai Hotel and elevate your travel experience to new heights!

Important information:

Please note that the border gate will be closed at 19:00 daily.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 100,000 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for VND 300,000 per person per night when using an existing bed.
    People no matter the age stay for VND 420,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 24 reviews
Cleanliness: 6.06
Service: 8.53
Location: 10
Room Quality: 9.57
Amenities: 8.52
Value for Money: 9.05
Food and Beverage: 6.01
Overall Experience: 9.46
T
Tuấn • family_with_children • vn
8
Giá cả, phòng ốc đảm bảo
2026-03-24 • via Nuitee
R
Rebecca • couple • au
5
Fine
Pros:

Spacious and clean rooms. Huge and comfy bed. Dark rooms. 10 minute walk to restaurants. The two guys checking us in were great.
We were only planning on staying one night and this hotel seemed like the best of a bad bunch. The stay was fine.
Breakfast was average.

Cons:

The sky bar and restaurant are gross, dirty and smell really bad. We didn’t stay and instead bought a beer and drank it in the room.
The hotel is extremely run down.
The girl on reception checking us out was the most rude and ignorant individual we’ve met through our two times in Vietnam.

2026-02-09 • via Nuitee
Q
Quan • family_with_children • vn
9
Pros:

Vị tri đẹp, nhân viên thân thiện.

Cons:

Tòa nhà sát kề bên có vẻ như để hoang rất xuống cấp.

2026-01-23 • via Nuitee
T
Tam • couple • vn
10
2026-01-04 • via Nuitee
S
seoksoon • family_with_children • vn
1
Cons:

호텔내의 마사지 완전 사기집단 입니다 정가 보다 비싸게 받고 60분 마사지를 15분 합니다
호텔 서비스 수준은 형편 없습니다
평가를 하기도 가치가 없을 정도 입니다 절대 가지 마세요 또다른 피해를 막기 위해서 글 올립니다

2025-12-24 • via Nuitee
J
jean yves • couple • es
2
Mala experencia
Pros:

Ubicación

Cons:

El desayuno muy pobre para los europeos.
Me quería cobrar 4 noches cuando estuve 3 la recepcionista Anna se quería embolsar una noche para ella y el director no quiso dar la cara

2025-11-28 • via Nuitee
如春 • family_with_children • tw
9
性價比超高交通方便
Pros:

位置在海關附近很方便

Cons:

冷氣不良

2025-11-26 • via Nuitee
T
Thúy Anh • couple • vn
9
2025-11-11 • via Nuitee
Q
Quoc Huy • couple • vn
9
Pros:

Vị trí đẹp. Dịch vụ đáp ứng yêu cầu. Giá thuê hợp lý

2025-11-08 • via Nuitee
L
Long • extended_group • vn
7
2025-09-30 • via Nuitee
V
Vũ • solo_traveller • vn
9
Giá cả phù hợp
2025-07-07 • via Nuitee
L
Linh • review category business travellers • vn
1
Bad
Pros:

What to Like about Majestic Mong Cai Hotel:
• Prime Location: Situated in the heart of Móng Cái, the hotel is conveniently close to the international border gate and major shopping centers, making it ideal for both business and leisure travelers.
• Luxurious Accommodations: The hotel offers 174 well-appointed rooms with high-end furnishings, providing a comfortable and upscale experience for guests.
• Amenities: Guests can enjoy facilities such as an indoor swimming pool, spa, fitness center, and a rooftop bar with panoramic city views, enhancing the overall stay experience.
• Proximity to Attractions: Its central location allows easy access to local attractions, markets, and cultural sites, enriching the travel experience.

Cons:

Areas for Improvement:
• Service Quality: Some guests have reported that the service quality does not fully meet 5-star standards, indicating a need for staff training and service enhancement.
• Breakfast Variety: The breakfast menu has been noted to be limited, suggesting that expanding the variety could improve guest satisfaction.
• Wi-Fi Connectivity: There have been mentions of weak Wi-Fi signals in certain areas, indicating a need for technical improvements to ensure consistent internet access.
• Pool Size: The swimming pool is considered small by some guests, which may not meet the expectations of those seeking extensive recreational facilities.
Addressing these areas could significantly enhance the guest experience and elevate the hotel's reputation.

2024-12-27 • via Nuitee
T
Thái • family with young children • vn
8
OK
Pros:

Hotel staffs, Location, wifi are perfect

Cons:

There are no Electrical sockets near beds in my room. Difficult to charge phone when you are in beds.

The breakfast is not what expected but it’s OK with pricing.

The hotel quite old.

2024-07-09 • via Nuitee
N
Nguyễn • family with young children • vn
9
Cant say this’s 5 star standard hotel but looks good in area.
Pros:

Perfect location, walking distance to the border, nite market, bridge, good buffet breakfast, pretty friendly gardeners, spa, bellman.

Cons:

Heaven of Smokers but me
The Rooftop restaurant only turns around if they have many customers and it’s heavily smoked
Cant say this’s 5 star standard hotel but looks good in area.

2024-04-23 • via Nuitee
B
Brett • solo traveller • au
7
Great room. Ordinary experience. Great staff and terrible staff.
Pros:

Wonderful rooms. 4 to 5 star quality. A large room. Huge bed with quality, crisp linen.
Nice cafe lounge on top floor, with good coffee.
Many staff were very helpful.

Cons:

The concierge strongly indicated that he/the hotel was not interested in having me stay - until I agreed to pay in advance. Really!
What a horrible way to be introduced to a hotel.
The concierge took a deposit from my payment in a most peculiar way. After I fully paid on arrival, I'm expecting 260k vnd of change, as my cash tendered was in excess of the full cost of my bioking. But the concierge announced they would be keeping the extra amount as a deposit. Really!! So intimidating. Judging me to be a poor thief, I suppose. Why else so focussed on the money from the very first minutes I'm there?
I'm European heritage, from Australia. I was welcomed in Chinese, to which I replied in Vietnamese. When I asked for a room, I was asked in English if I'm from China. It's only when they see my Australian passport and check the stamp for my entry to Vietnam (through HCMC) that they seem to relax and treat me as a safe or good person.
Breakfast was a bit disappointing. Chinese style. OK, for Vietnamese. Not much for the western palate. No eggs or bacon or cereal or drinkable coffee. The fruit was green guava and watermelon. There was very bad quality bread (crumbly like dry cake). There was a toaster and jam (but no butter). So breakfast was a few pieces of nice watermelon. Some fried rice or corn or spring rolls would have been really good. But no.
My departure was via a minivan to Hanoi, booked the day before. The price "magically" fell from 1.5 M vnd to 1 M vnd within seconds of me saying 1.5 M is too expensive (for me and my bicycle). They ring the people and organise it. I ask, "Which bus company?" thinking I can look for their timetable online. No, we can't tell you, they say. Do not worry, they say.

2024-03-16 • via Nuitee
X
Xuan • group • vn
9
Superb
2024-02-20 • via Nuitee
H
Huu • family with young children • vn
9
Superb
2023-06-24 • via Nuitee
T
Trần • family with young children • vn
7
It's OK, but this one should be review as 3 stars compare to others in Vietnam.
Pros:

Location is great, it's convenient for my family. My rooms is close to each other.

Cons:

The room isn't clean, it smells awful. Lighting in the room isn't good enough. Smoke in elevator, what a standard :(

2023-06-06 • via Nuitee
T
Thanh • family with young children • vn
7
Good
2023-01-26 • via Nuitee
T
Tuan • family with young children • vn
8
Very good
2023-01-25 • via Nuitee