Hotel Plaza Crystal

Hotels
8.5 (118 reviews)
PRIVADA ANTONIO CHEDRAUI CARAM #5 COL ENCINAL , Xalapa , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Luggage storage
Ironing service
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Attentive staff
Good location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.96
Some reviews reported cleanliness issues, including a used toothbrush found in the room.
Service
9.43
Guests highlighted attentive and friendly staff, indicating good service overall.
Location
9.47
Many reviews praised the hotel's excellent location, being close to key areas.
Room Quality
7.92
Rooms were generally comfortable but some mentioned noise issues and hard beds.
Amenities
7.45
Noted lack of air conditioning and hot water at night, affecting guest satisfaction.
Value for Money
9.41
Guests felt the hotel offered good value for the price, despite mentioned shortcomings.
Food and Beverage
7.46
No restaurant on-site and breakfast options were a point of concern for some guests.
Overall Experience
8.93
Overall, guests enjoyed their stay despite a few drawbacks. The average rating reflects mixed sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:34

Property Description

Convenient Location
Hotel Plaza Crystal, located in Xalapa, offers easy access to popular attractions such as Lake Walking and Clavijero Botanic Garden, making it an ideal choice for travelers seeking convenience.

Comfortable Rooms with City Views
Guests can enjoy well-equipped rooms at Hotel Plaza Crystal, complete with amenities like free WiFi, a desk, and a TV. Some rooms even offer stunning city views, providing a relaxing and enjoyable stay.

Nearby Landmarks and Airport
Explore nearby landmarks such as Metropolitan Cathedral and Texolo Waterfall, or catch a flight easily with El Lencero Airport just 16 km away from the hotel.

Ready to experience comfort and convenience at Hotel Plaza Crystal? Book your stay now for a memorable trip to Xalapa.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.5
Based on 118 reviews
Cleanliness: 7.96
Service: 9.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.45
Value for Money: 9.41
Food and Beverage: 7.46
Overall Experience: 8.93
W
Williams • solo_traveller • mx
6
2026-08-07 • via Nuitee
J
Javier Erik • solo_traveller • mx
9
2026-08-05 • via Nuitee
M
María del Pilar • family_with_children • mx
8
Pros:

Ubicación

2026-08-02 • via Nuitee
A
Angel • solo_traveller • mx
7
2026-08-02 • via Nuitee
C
Cacique • solo_traveller • mx
10
Pros:

El cisto beneficio

Cons:

Nada

2026-07-22 • via Nuitee
C
Carlos David • family_with_children • mx
9
Pros:

El silencio

Cons:

Subir escaleras

2026-07-08 • via Nuitee
C
climaco martinez • solo_traveller • mx
10
Bien
2026-07-08 • via Nuitee
J
Jennifer • couple • us
9
Comodidad
Pros:

La cama y espacio

Cons:

Perfecto

2026-07-06 • via Nuitee
A
Azul • solo_traveller • mx
9
Bueno
Pros:

El personal muy atento 😉

Cons:

Las escaleras muchas

2026-07-04 • via Nuitee
L
Lorena • solo_traveller • mx
10
Pros:

Todo

2026-06-30 • via Nuitee
G
Gerardo • family_with_children • mx
6
Pros:

Las habitaciones cobraban con agua caliente y la TV funcionaba muy bien

Cons:

Le falta aire acondicionado solo tienen un ventilador q la vdd no aclimata muy bien

2026-06-26 • via Nuitee
O
Ortiz Diaz • solo_traveller • mx
5
Más o menos
Pros:

Ubicación

Cons:

Las camas eran incómodas

2026-06-21 • via Nuitee
C
César Maximiliano • couple • mx
10
Pros:

La atención del personal fue excelente, muy amables.

Cons:

Mi habitación daba a la calle principal y había mucho ruido.

2026-06-19 • via Nuitee
M
Mauricio • solo_traveller • mx
10
2026-06-15 • via Nuitee
C
Cesáreo Calzada-Arguello • solo_traveller • mx
9
2026-06-14 • via Nuitee
A
A • solo_traveller • mx
10
2026-06-11 • via Nuitee
V
vargas • solo_traveller • mx
10
2026-06-11 • via Nuitee
R
Rosa Naomi • solo_traveller • mx
7
Pros:

Podrían mejorar en las almohadas

Cons:

Las almohadas

2026-06-10 • via Nuitee
J
Jairo • solo_traveller • mx
5
Horrible la estancia
Pros:

Nada

Cons:

Fatal servicio horrible

2026-06-06 • via Nuitee
M
MARIA DE JESUS • family_with_children • mx
6
Me tocó la de malas ami, espero den atención a mis comentarios
Pros:

Solo la hubicacion

Cons:

Que no tiene estacionamiento propio y que un señor fue de grosero y casi me corre,según un vigilante, luego me daban la habitación en el 4to piso y se les comento que presentaba fractura en la rodilla y no podía subir escaleras y su respuesta fue quiere en el segundo piso pero tiene que pagar un extra así como lo ven! Y luego un extra por el control de la TV, la puerta del baño no sirve las camas demasiado duras, etc, etc

2026-06-04 • via Nuitee