Hotel Plaza Crystal

Hotels
8.5 (85 reviews)
PRIVADA ANTONIO CHEDRAUI CARAM #5 COL ENCINAL , Xalapa , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Luggage storage
Ironing service
Non-smoking throughout
Grocery deliveries
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Attentive staff
Good location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.96
Some reviews reported cleanliness issues, including a used toothbrush found in the room.
Service
9.43
Guests highlighted attentive and friendly staff, indicating good service overall.
Location
9.47
Many reviews praised the hotel's excellent location, being close to key areas.
Room Quality
7.92
Rooms were generally comfortable but some mentioned noise issues and hard beds.
Amenities
7.45
Noted lack of air conditioning and hot water at night, affecting guest satisfaction.
Value for Money
9.41
Guests felt the hotel offered good value for the price, despite mentioned shortcomings.
Food and Beverage
7.46
No restaurant on-site and breakfast options were a point of concern for some guests.
Overall Experience
8.93
Overall, guests enjoyed their stay despite a few drawbacks. The average rating reflects mixed sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:34

Property Description

Convenient Location
Hotel Plaza Crystal, located in Xalapa, offers easy access to popular attractions such as Lake Walking and Clavijero Botanic Garden, making it an ideal choice for travelers seeking convenience.

Comfortable Rooms with City Views
Guests can enjoy well-equipped rooms at Hotel Plaza Crystal, complete with amenities like free WiFi, a desk, and a TV. Some rooms even offer stunning city views, providing a relaxing and enjoyable stay.

Nearby Landmarks and Airport
Explore nearby landmarks such as Metropolitan Cathedral and Texolo Waterfall, or catch a flight easily with El Lencero Airport just 16 km away from the hotel.

Ready to experience comfort and convenience at Hotel Plaza Crystal? Book your stay now for a memorable trip to Xalapa.

Check-in and check-out hours:
Check-out: 02:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 85 reviews
Cleanliness: 7.96
Service: 9.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.45
Value for Money: 9.41
Food and Beverage: 7.46
Overall Experience: 8.93
P
Primitivo • solo_traveller • mx
8
2026-03-28 • via Nuitee
E
Edgardo • family_with_children • mx
10
Para relajarme y dormir bien
Pros:

Todo está súper BN exelente

Cons:

Que no vende cerveza 🍻🤪

2026-03-26 • via Nuitee
G
Garrido • family_with_children • mx
10
2026-03-23 • via Nuitee
W
Wendy • family_with_children • mx
7
2026-03-19 • via Nuitee
M
MARIA INES • couple • mx
8
bien
Pros:

No tienen restaurante.

Cons:

no es facil estacionarse, cuentan con poco espacio

2026-03-13 • via Nuitee
E
esperanza • family_with_children • mx
7
2026-03-10 • via Nuitee
A
Alarcón • family_with_children • mx
10
2026-03-07 • via Nuitee
S
Salas Valencia • family_with_children • mx
7
Pros:

Que tiene internet

Cons:

Que podría tener una televisión un poco mejor para ver más cosas mientras descanso del viaje, de ahí en fuera todo exelente con relación al precio

2026-03-06 • via Nuitee
H
Huerta Ochoa • family_with_children • mx
5
Pros:

Es cómodo , ubicación muy buena

Cons:

No cuenta con estacionamiento, se encontraron cucarachas en la habitación se le comento al personal y solo dijo que lo revisaría posteriormente.

2026-02-28 • via Nuitee
T
Trejo • solo_traveller • us
6
Pros:

La ubicación está bien

Cons:

Que olía mal el cuarto

2026-02-23 • via Nuitee
B
Benito • family_with_children • mx
10
2026-02-08 • via Nuitee
E
Emanuel • solo_traveller • mx
10
2026-01-29 • via Nuitee
P
Perla • family_with_children • mx
8
Pros:

Muy limpio Excelente ubicacion puedes ir a unos pasas d paseo a plaza cristal afuera venden comida y muchas tiendas solo q subir la escalará cansa bastante jj yo levava niños juntamos las camas

Cons:

No m gusto las cobijas ya están pasadas d moda jjj y que la tele era sin roku no t ponen água tampoco pero abajo venden

2026-01-29 • via Nuitee
A
Antonio • couple • mx
10
100 % recomendado
Pros:

Excelente servicio, muy limpio, nos facino muchisimo

Cons:

Todo excelente

2026-01-26 • via Nuitee
H
HernándezJaz • family_with_children • mx
1
Pros:

Nada, cama super incómoda y no dejan suministros suficientes. Televisión sin muchos canales

Cons:

Todo

2026-01-23 • via Nuitee
J
Jose Antonio Ernesto • family_with_children • mx
10
Pros:

Todo excelente, sin tema alguno en las instalaciones

2026-01-23 • via Nuitee
J
Jose Antonio Ernesto • family_with_children • mx
1
2026-01-23 • via Nuitee
A
ADEMARY • couple • mx
9
Confortable
Pros:

Todo bien, la ubicación la limpieza, el personal amable. Y accesible el costo ,lo recomiendo.

2026-01-21 • via Nuitee
Y
yolanda • family_with_children • us
9
2026-01-20 • via Nuitee
A
ADEMARY • solo_traveller • mx
9
Tranquilo
2026-01-20 • via Nuitee