Riverside Tower

Hotels
9 (2717 reviews)
3455 Parkway , Pigeon Forge , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Great location
Cons:
Hard mattresses
Noise disturbance
Maintenance issues

Categories

Cleanliness
8.33
Many guests mentioned that the hotel was clean and well taken care of, but some also noted hard beds and noise issues affecting their comfort.
Service
9.3
Guests frequently highlighted friendly and helpful staff, although there were some unaddressed maintenance issues.
Location
9.84
Numerous reviews praised the hotel's convenient location, being close to attractions while still being quiet.
Room Quality
8.29
The rooms were generally reported as comfortable and well-equipped; however, comfort issues with beds were mentioned.
Amenities
8.82
The hotel offers useful amenities like a small kitchen area, but some guests complained about issues like no hot water and the vending machine not working.
Value for Money
9.28
Guests feel that the quality offered justifies the pricing, indicated by satisfaction with the overall stay.
Food and Beverage
8.83
Breakfast options were usually appreciated, although some noted the lack of on-site breakfast.
Overall Experience
9.3
Guests generally had a positive experience, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:28

Property Description

City Views and Indoor Pool
Enjoy stunning city views from your room at Riverside Tower and take a dip in the inviting indoor pool, perfect for relaxation after a day of exploring Pigeon Forge.

Family-Friendly Accommodation
With spacious family rooms, Riverside Tower is the ideal choice for a comfortable and convenient stay with your loved ones while visiting popular attractions like Dolly Parton’s Stampede and The Grand Majestic Theater.

Convenient Location and Helpful Staff
Situated just a short distance from Country Tonite Theatre and Dollywood, Riverside Tower offers easy access to the best of Pigeon Forge. Plus, our friendly staff is always ready to assist you with any information you may need during your stay.

Book your stay at Riverside Tower now and experience the perfect blend of comfort and convenience during your Pigeon Forge getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 2717 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.84
Room Quality: 8.29
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.83
Overall Experience: 9.3
R
Robert • couple • us
10
Pros:

Location is excellent! Room was very clean and staff were very friendly.

Cons:

Nothing negative to say.

2026-10-31 • via Nuitee
M
Michele • family_with_children • us
10
2026-10-30 • via Nuitee
N
Nancy • couple • us
9
Pros:

The location was great. We spend quite a bit of time at Patriot Park and we could walk there. The staff are friendly and helpful. It is extremely clean. The tub and shower absolutely sparkle. This is our 3rd stay at Riverside.

Cons:

We had a side room that faced downtown and it got a bit nosey at times

2026-10-29 • via Nuitee
G
Geraldine • couple • us
8
Pros:

Great location, clean, comfortable . Staff was wonderful and very easy to work with

2026-10-28 • via Nuitee
P
Prince • family_with_children • us
10
Friendly awesome ppl. Great coffee5
Pros:

The breakfast was awesome wr ended up eating the buffet.

2026-10-28 • via Nuitee
S
Saylors • couple • us
10
2026-10-27 • via Nuitee
K
Karen • extended_group • us
10
2026-10-27 • via Nuitee
F
Faye • family_with_children • us
10
2026-10-27 • via Nuitee
E
EnochPark • couple • us
8
Cons:

this hotel doesn't have the dining room, I move to eat breakfast via car. it takes 2 minutes, across street. the restaurant give me 3 pancakes and coffee free with hotel voucher. I paid $6.99 for additional foods such as the other hotel breakfast.

2026-10-27 • via Nuitee
K
Karen • family_with_children • us
10
2026-10-27 • via Nuitee
J
John • couple • us
10
Great stay!!!
Pros:

It was a great stay! Everything was super clean and the staff was amazing. It is located in a great spot, halfway between Pigeon Forge and Gatlinburg. We will be staying there in the future. We stay several times a year because we live close.

Cons:

I really cannot think of anything we did not like.

2026-10-26 • via Nuitee
A
Angela • extended_group • us
9
Pros:

Clean good location

Cons:

No issues

2026-10-26 • via Nuitee
G
Graves • couple • us
10
2026-10-23 • via Nuitee
B
Buchanan • family_with_children • us
10
2026-10-22 • via Nuitee
L
Lisa • couple • us
8
Good
Pros:

The convenience to everything

Cons:

Cold air blew in around the balcony door.

2026-10-22 • via Nuitee
B
Beverly Kelley • extended_group • us
5
Great location, but will not be staying here again.
Pros:

Location and layout of the room.

Cons:

Rooms 105 and 106 are in the lobby area and everything can be heard from these rooms, especially at 4 a..m. The rooms are directly across from the elevators and ice machine. Luggage carts could be heard being rolled in and out could be heard as well as people talking/laughing loudly very early in the morning. When we mentioned this to the staff, very little was said , and instead we were given a look that communicated to us, that we were just easily annoyed and liked to complain. That was not the case. As much as we like the location, we will not be back.

2026-10-19 • via Nuitee
D
Donald • solo_traveller • us
7
2026-10-19 • via Nuitee
V
Vickie Y. Morgan • couple • us
10
Pros:

The staff is always so very nice and helpful, clean and great location.

Cons:

Nothing bad it's all good.

2026-10-19 • via Nuitee
C
Cox • couple • us
10
Will definitely stay again!
Pros:

Location and cleanliness!!!! Top notch!

Cons:

The beds were a little to firm for my liking

2026-10-19 • via Nuitee
J
Jill • couple • us
10
We always love staying here!!!
Pros:

Friendly staff, very inviting and cozy when you walk in. The hallways smell clean. The rooms are so cozy with the colder weather having a fireplace was awesome! The bed was comfortable. The shower was so relaxing and the huge tub is a bonus! Loved the big patio and views of the mountains. Already reserved our next stay!! Also having a parking garage was so nice to have.

Cons:

Loved everything

2026-10-19 • via Nuitee