Hotel Universal

Hotels
8.3 (549 reviews)
Avenida Manuel Francisco Da Costa 195 , Geres , pt

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Good cleanliness
Pleasant atmosphere
Cons:
Room quality issues
Limited breakfast options
Some amenities need updating

Categories

Cleanliness
8.05
Generally clean, but some reviews mention room quality issues that could affect overall perception.
Service
9.05
Staff often praised for their friendliness and professionalism, consistently going above and beyond.
Location
9.05
Centrally located with many positive mentions of its accessibility to local attractions.
Room Quality
7.55
Some rooms are dated and have noise issues; specific mention of a problematic room.
Amenities
8.05
Good amenities reported, though some mention that the pool is not exclusive to the hotel.
Value for Money
8.55
Generally a good price for the experience, but some guests felt minor amenities were lacking.
Food and Beverage
7.55
Mixed reviews on breakfast quality, with mentions of insufficient variety.
Overall Experience
8.55
Generally a pleasing stay with room for improvement in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:11

Property Description

Luxurious Accommodations
Hotel Universal, nestled near the Spanish border in Peneda-Gerês National Park, offers bright rooms with floor-to-ceiling windows and modern amenities. The air-conditioned rooms feature satellite TV and a private bathroom, providing a comfortable retreat for guests.

Relaxation and Recreation
Guests can unwind by the outdoor pool surrounded by lush gardens or enjoy a game of tennis at the hotel's court. The poolside deck with ample loungers is perfect for soaking up the sun and enjoying the serene ambiance, making it an ideal place for relaxation.

Culinary Delights and Exploration
Indulge in a daily breakfast buffet and savor traditional dishes from Portugal's Norte Region at the on-site restaurant. The Jardim Bar offers a variety of lunch snacks and local wines. With its convenient location near Albufeira Da Caniçada Reservoir and a mountain shuttle service, Hotel Universal is the perfect choice for exploring the national park's wonders.

Book your stay at Hotel Universal for a memorable experience in Peneda-Gerês National Park.

Important information:

Please note that the swimming pool is located 656 feet from the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Oct 1, 2025 until Sun, May 31, 2026
Bar is closed from 2026-05-31 until 2025-10-01

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 5 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for € 12.50 per person per night when using an available extra bed.
    People 12 years old and over stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 549 reviews
Cleanliness: 8.05
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 7.55
Overall Experience: 8.55
A
Ana Sofia • couple • pt
10
2026-01-19 • via Nuitee
M
Maria • extended_group • pt
9
2026-01-19 • via Nuitee
P
PHILIP • family_with_children • gb
7
Enjoyable relaxing stay
Pros:

Old school relaxation, location and friendly staff

Cons:

Nothing

2026-01-19 • via Nuitee
A
Antonio • couple • pt
7
2026-01-19 • via Nuitee
N
NELLY • family_with_children • fr
8
2026-01-19 • via Nuitee
P
Paulo • couple • pt
9
2026-01-19 • via Nuitee
Y
Yi • couple • pt
10
2026-01-11 • via Nuitee
H
Hugo • family_with_children • pt
10
2025-10-24 • via Nuitee
J
josé • couple • pt
9
Pros:

Gostei de tudo como habitual, visto que já sou cliente deste hotel há muitos anos e daí a minha escolha anual. O hotel tem um espaço interior muito interessante e agradável. A limpeza é excelente e os funcionários da recepção são simpáticos e muito profissionais, sempre disponíveis para o que for necessário. Será sempre o meu local preferido no Gerês.

Cons:

Não tenho nada de negativo a assinalar.

2025-10-13 • via Nuitee
A
ALFREDO BELO • couple • pt
8
2025-10-08 • via Nuitee
N
Nebojsa • couple • ch
7
Très agréable
Pros:

Magnifique endroit

2025-09-30 • via Nuitee
V
Vitor • solo_traveller • pt
10
2025-09-19 • via Nuitee
E
Elsa • family_with_children • pt
10
2025-09-18 • via Nuitee
J
José Carlos • solo_traveller • pt
10
Pros:

Área comum

2025-09-18 • via Nuitee
O
Oscar • family_with_children • es
8
2025-09-18 • via Nuitee
M
Manuel • couple • pt
9
Pros:

simpatia dos funcionarios, sempre disponíveis para dar apoio e concelhos sobre a região do Gerês.
Local do hotel central com parque de estacionamento.

2025-09-15 • via Nuitee
V
Vanessa • couple • pt
8
Pros:

Excelente localização, na rua principal da vila.
Tem água sempre quente e com boa pressão.

Cons:

Quarto antigo em que se ouve as pessoas no quarto do lado.
Piscina não é exclusiva do hotel e não se localiza dentro do mesmo.

2025-09-10 • via Nuitee
A
Alexandre • family_with_children • pt
6
2025-09-10 • via Nuitee
M
Maria de Fátima • couple • pt
8
2025-09-07 • via Nuitee
J
JUAN • family_with_children • es
10
Buen hotel a buen precio.
Pros:

Buena ubicación,hotel un poco antiguo pero con encanto.
Buen desayuno.Parking gratis.

Cons:

Tenía poco gel de baño.

2025-09-06 • via Nuitee