Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean
Kind staff
Good location
Close to local amenities

Categories

Cleanliness
8.41
Clean; meets expectations for a hotel of this tier.
Service
8.38
Kind staff; consistent with service quality for this hotel tier.
Location
8.92
Good location, close to shopping mall and local amenities.
Room Quality
7.87
Nice room; standard quality for this hotel tier.
Amenities
7.9
Standard quality for this hotel tier.
Value for Money
8.36
Standard quality for this hotel tier.
Food and Beverage
8.41
Standard quality for this hotel tier.
Overall Experience
8.18
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:27

Property Description

Convenient Location in Hanoi

Mai Hotel, nestled in the vibrant Dong Da district, is strategically positioned near key attractions such as Vietnam Fine Arts Museum, Hanoi Temple of Literature, and Ha Noi Railway station, ensuring a memorable stay in Hanoi.

Modern Amenities and Services

Enjoy a comfortable stay at this 3-star hotel offering free WiFi, room service, and a 24-hour front desk. The well-equipped rooms feature air conditioning, flat-screen TVs, and private bathrooms with complimentary toiletries. Some units even boast a charming terrace with city views.

Relaxing Facilities

Unwind in the hot tub available for guests, perfect for rejuvenating after a day of exploring the city. With its convenient amenities and relaxing ambiance, Mai Hotel is the ideal choice for your stay in Hanoi.

Ready to experience comfort and convenience at Mai Hotel? Book your stay now and make the most of your Hanoi adventure!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 91 reviews
Cleanliness: 8.41
Service: 8.38
Location: 8.92
Room Quality: 7.87
Amenities: 7.9
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 8.18
T
Thi Ngoc Anh • solo_traveller • de
7
2026-07-20 • via Nuitee
T
Thi Ngoc Anh • solo_traveller • de
7
2026-07-20 • via Nuitee
T
Thi Ngoc Anh • solo_traveller • de
7
2026-07-20 • via Nuitee
T
Thi Ngoc Anh • extended_group • de
7
2026-07-20 • via Nuitee
M
Miguel • couple • es
6
2026-07-03 • via Nuitee
T
Thi Ngoc Anh • solo_traveller • de
8
2026-07-03 • via Nuitee
T
Thu • couple • vn
7
2026-06-21 • via Nuitee
V
Vũ Thị • couple • vn
10
Pros:

Không gian yên tinh, sạch sẽ

2026-06-13 • via Nuitee
Z
Zbigniew • couple • gb
2
I did not expect that.
Pros:

The hotel agreed to cancel our stay for free.

Cons:

We arrived for a 3‑night stay, but unfortunately the experience was unacceptable. The hotel insisted on full payment before handing over the keys, despite this not being mentioned anywhere in their Booking.com policies. The receptionist left one of our passports unattended on his desk while going upstairs, which felt very insecure. When I asked to speak with the manager, the receptionist ignored the request for around 20 minutes before giving me a business card; the manager replied by text another 20 minutes later, repeating the same claim about hotel policy. The receptionist was also playing on his phone during check‑in. In the room, we found a large cockroach. After all of this, we decided not to stay.

2026-05-08 • via Nuitee
T
Tomohiro • couple • jp
10
大満足！
Pros:

トイレとシャワーが清潔！

2026-05-03 • via Nuitee
P
Phan • couple • vn
7
Pros:

Tất cả mọi thứ cơ bản ok

Cons:

Phòng bí, tôi cảm thấy hơi khó thở khi bước vào Phòng

2026-04-09 • via Nuitee
M
Mégane • family_with_children • fr
10
Parfait
Pros:

Très propre ! Confortable et calme
Accueil au top

2026-04-07 • via Nuitee
R
Rui Pedro • couple • de
7
2026-03-30 • via Nuitee
T
Tomasz • family_with_children • gb
10
Great place
Pros:

Clean, modern, good location, comfortable bed, free toiletries, WiFi. Will definitely use again when in Hanoi

Cons:

Small room, even for Vietnamese standards, but it was enough for a quick stay. Staff struggling with English, but that's what we have Google translator for :)

2026-03-29 • via Nuitee
M
Mohssine • family_with_children • vn
10
Pros:

Propreté... hotel très propre 👌

Cons:

J ai tout aime Bonne accueille..et propre

2026-03-28 • via Nuitee
A
Avinash • family_with_children • in
9
2026-03-22 • via Nuitee
E
Emilie • couple • fr
10
Séjour tranquille pour un passage à Hanoi
Pros:

L’accès facile

2026-02-09 • via Nuitee
C
Chanhpv • solo_traveller • vn
8
2026-01-31 • via Nuitee
M
Macarena • couple • es
5
Lo siento pero no volvería
Pros:

La cama y almohada eran bastante cómodas!

Cons:

No me gustó que no tenía ventanas, las habitaciones son muy pequeñas, olía mucho a humedad, y en la primera habitación habían micro-insectos volando, nos dijeron que salían por ser invierno. Lo bueno que nos cambiaron de habitación.

2026-01-21 • via Nuitee
L
Lê • family_with_children • vn
10
2026-01-10 • via Nuitee