Facilities

Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Hot tub/Jacuzzi
Sauna
Private check-in/check-out
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Clean
Kind staff
Good location
Close to local amenities

Categories

Cleanliness
8.41
Clean; meets expectations for a hotel of this tier.
Service
8.38
Kind staff; consistent with service quality for this hotel tier.
Location
8.92
Good location, close to shopping mall and local amenities.
Room Quality
7.87
Nice room; standard quality for this hotel tier.
Amenities
7.9
Standard quality for this hotel tier.
Value for Money
8.36
Standard quality for this hotel tier.
Food and Beverage
8.41
Standard quality for this hotel tier.
Overall Experience
8.18
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:27

Property Description

Convenient Location in Hanoi

Mai Hotel, nestled in the vibrant Dong Da district, is strategically positioned near key attractions such as Vietnam Fine Arts Museum, Hanoi Temple of Literature, and Ha Noi Railway station, ensuring a memorable stay in Hanoi.

Modern Amenities and Services

Enjoy a comfortable stay at this 3-star hotel offering free WiFi, room service, and a 24-hour front desk. The well-equipped rooms feature air conditioning, flat-screen TVs, and private bathrooms with complimentary toiletries. Some units even boast a charming terrace with city views.

Relaxing Facilities

Unwind in the hot tub available for guests, perfect for rejuvenating after a day of exploring the city. With its convenient amenities and relaxing ambiance, Mai Hotel is the ideal choice for your stay in Hanoi.

Ready to experience comfort and convenience at Mai Hotel? Book your stay now and make the most of your Hanoi adventure!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 74 reviews
Cleanliness: 8.41
Service: 8.38
Location: 8.92
Room Quality: 7.87
Amenities: 7.9
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 8.18
E
Emilie couple fr
10
Séjour tranquille pour un passage à Hanoi
Pros:

L’accès facile

2026-02-09 via Nuitee
C
Chanhpv solo_traveller vn
8
2026-01-31 via Nuitee
M
Macarena couple es
5
Lo siento pero no volvería
Pros:

La cama y almohada eran bastante cómodas!

Cons:

No me gustó que no tenía ventanas, las habitaciones son muy pequeñas, olía mucho a humedad, y en la primera habitación habían micro-insectos volando, nos dijeron que salían por ser invierno. Lo bueno que nos cambiaron de habitación.

2026-01-21 via Nuitee
L
family_with_children vn
10
2026-01-10 via Nuitee
A
Anna solo_traveller it
10
2026-01-09 via Nuitee
L
Ly solo_traveller vn
10
2026-01-07 via Nuitee
S
shanel couple il
8
בעקרון המקום ממש טוב אך צריך לבדוק לגבי המים חמים כי זה משנה את החוויה משמעותית
Pros:

שירות ניקיון החדרים היה מאוד טובים צוות ממש טוב ומנומס ועקבי , עיצוב המלון והחדר ממש יפים והיה אפשרות של צק אין מאוחר צוות מאוד נחמד , ביום השני לשהייה האדם מהצוות הקבלה הציע לנו ללכת למכבסה שהיא פחות מחצי דקה הליכה מהמלון , סגרנו עם הצוות של הכביסה שנבוא לאסוף את הכביסה בשש ושאנחנו קיבלנו המלצה מMAI HOTEL עליהם , בסוף היום התעכבנו בגלל הפקקים והבנות כבר סגרו את הכביסה ולא יכלנו לקחת את הדברים , כשהגענו למלון הופתענו לגלות שגם הבנות של הכביסה הביאו את הכביסה שלנו למלון ( למרות שעדיין לא שילמנו ) וגם המלון שילם עבורנו על הכביסה ( כמובן שלאחר מכן שילמנו למלון ) אך זה לא מובן מאליו ואנחנו מעריכים את זה ממש , אז גם מקום לפרגן לצוות המלון על ההתחשבות והגדלת הראש וגם המלצה לכביסה eco green laundry service

Cons:

המים חמים נגמרים בתוך 2 דק , כשהבת זוג שלי טיפה חוותה מים חמים בהתחלה ואז קרים וכשאני נכנסתי להתקלח אחריה הם היו כבר רק קרים , מבאס כי בהאנוי קר , מעבר לזה הכל מושלם

2026-01-05 via Nuitee
H
Hugo solo_traveller fr
7
2026-01-04 via Nuitee
L
Lam couple vn
7
Tạm được
Pros:

Vị trí dễ tìm, phòng sạch sẽ.

Cons:

Phòng quá chật. Đặt 1 cái ghế xong là ko bước đi được. Nếu muốn đi thì phải kéo ghế sang khu vực khác hoặc leo lên giường.
Mình trả phòng trễ 20 phút phụ thu 50k (cái này đi nhiều nhưng giờ mới bị mặc dù nhiều nơi báo 12h trả phòng nhưng mình soạn đồ có chậm đi 15-30 phút thì các ks khác vẫn ko thu phí)

2025-12-28 via Nuitee
L
family_with_children vn
9
2025-12-26 via Nuitee
A
Alessio
10
Pros:

Clean, nice room, kind stafd

2025-11-10 via Nuitee
Q
Quý family_with_children vn
10
2025-09-12 via Nuitee
C
Cam solo_traveller au
8
2025-09-06 via Nuitee
H
Hien solo_traveller vn
9
2025-07-16 via Nuitee
M
Mohammad Ahshan couple gb
9
Good location, closed to shopping mall and all local amenities
Pros:

Close to local amenities

2025-07-06 via Nuitee
Y
Yair family with young children il
10
Exceptional
2025-04-14 via Nuitee
M
M family with young children in
9
Superb
Pros:

I liked each and every bit of my Stay. Enjoyed a lot good stay added extra peace and happiness to our trip. Good work by hotel in maintaining cleanliness.

2025-04-07 via Nuitee
P
Patrycja review category business travellers nl
7
Really nice and relaxing room with the sauna!
Pros:

The room with the sauna was great! Really good for the price and a nice way to escape the chaos of Hanoi. Bed was comfortable and the room was clean. The younger man at the reception was really nice and helpful, he welcomed me well and helped me with everything!

Cons:

The other man at the reception who was there on my second day was not helpful at all. He looked annoyed and I didn’t feel welcome by him, more like an intruder. All the staff didn’t speak English what made it hard sometimes, but with google translate worked well. Besides that the communication between the staff is not good. I discussed to extend the room and everything seemed well and smooth untill the other receptionist told me totally different information. In the end everything worked out well, but it was a bit of a stressful and confusing situation for me.

2025-03-17 via Nuitee
S
Sarah family with young children gb
7
Good
2025-02-27 via Nuitee
D
Da family with young children cz
7
Good
Cons:

the room had no window and was quite tight :(

2025-02-02 via Nuitee