Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Relaxed atmosphere
Friendly staff
Great food
Cons:
Communication issues with management
Noisy neighbors' dogs

Categories

Cleanliness
7.89
Standard quality for this hotel tier.
Service
8.86
Staff were friendly and accommodating, though management could improve communication.
Location
8.9
Great downtown location close to shops and markets.
Room Quality
8.35
Comfortable and nicely decorated.
Amenities
8.38
Pool and garden are beautiful and relaxing.
Value for Money
8.34
Adequate for the price paid.
Food and Beverage
8.89
Awesome lunch and dinner menu.
Overall Experience
8.36
Overall a pleasant stay with some issues during booking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:17

Property Description

Retro Charm and Island Hospitality

Convenient Location and Access to Attractions

Comfortable Rooms and Tropical Ambiance

Book your stay at Hotel Santo Vanuatu for a nostalgic experience with modern comforts and island hospitality. Enjoy sea or pool views from your room, relax in the tropical gardens by the swimming pool, and savor simple tropical food at the bar and restaurant. Conveniently located in Luganville town, you're just minutes away from Espiritu Santo's famous beaches and diving spots. With free WiFi, onsite security, and a light tropical breakfast served daily, your stay promises relaxation and convenience. Experience the charm of the 70s with a touch of island paradise at Hotel Santo Vanuatu.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 75 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.36
A
Aika solo_traveller jp
7
選択肢としてはあり
Pros:

この町の老舗ホテルのようです。町のメインストリートに面してあり、徒歩圏内にマーケットやカフェ、商店などがあります。立地的には悪くないと思います。
お部屋の広さはちょうどよく、快適なベッドもありました。浴槽があったのが嬉しかったです。暑いお湯もしっかり出て、エアコンもよくききました。プールエリアやお庭は、のんびり過ごすのにいい感じです。
お仕事をされている人たちは愛想良くにこやかで、気持ちよく挨拶をしてくれました。他のリゾートより安く滞在するには悪くない場所です。

Cons:

部屋は、ややカビ臭く、古くて建て付けの悪いクローゼットがついていました。メインストリート側の部屋は、Wi-Fiがとても弱く、使いづらかったです。また、こちら側は日が当たらないせいで昼間でも暗かったです。
雨が降ると、大した雨ではなくても、まるで豪雨のようなものすごい轟音がします。初めてはこの音が一体なんの音か分かりませんでした。
朝食は、セルフサービスで、飲み物を除けば食パンとパパイヤだけでした。部屋代に釣り合わないものです。ちなみに、カードで室料を支払うとさらに4%上乗せされます。
バヌアツ全域で言えることですが、全ての価格が、内容に対して高すぎると思います。室料をこれだけとるなら、せめて、水のボトルとドライヤーくらいは欲しいと思います。
バスタオルも、もう少しきれいなものを用意してもらいたいです。

2026-07-16 via Nuitee
N
Nilson couple br
10
Wonderful experience
Pros:

Clean and well-organized place, located near restaurants and grocery stores. The host is very sweet and always helpful.

Cons:

Nothing to add

2026-07-14 via Nuitee
S
Shaun solo_traveller nz
8
Pros:

Great staff and owner Mary Jane made us feel at home and very friendly.

Cons:

No concerns at all, had a great stay.

2026-06-26 via Nuitee
M
M. A. Rahman Nile solo_traveller bd
8
2026-05-06 via Nuitee
J
JUAN CARLOS couple pg
9
2026-02-23 via Nuitee
D
Deb couple au
5
2026-01-27 via Nuitee
W
Wing solo_traveller au
10
I highly recommend staying at Hotel Santo.
Pros:

Mary Jane, her daughter, and the entire staff at Hotel Santo were exceptionally friendly and welcoming. They went above and beyond to assist me with a flight issue and even provided an extra towel for the Millennium Cave tour, which I truly appreciated. The entrance, reception, lounge, bar, and dining room are adorned with fabulous relics and charming décor, creating a unique and inviting atmosphere. The property boasts a beautiful garden and a tranquil swimming pool at the rear, ideal for relaxation.

Cons:

Nothing

2026-01-19 via Nuitee
R
Raeleen family_with_children au
9
Pros:

Relaxed atmosphere at Hotel Santo. Location is downtown close to shops and markets. Restaurant within Hotel Santo. Awesome lunch and dinner menu.

2025-10-31 via Nuitee
R
roderick solo_traveller nz
6
hotel is adequate, i had a disappointing experience in managing my booking.
Pros:

location was great, facilities were fine and staff were friendly enough. The hotel manager disappointed me by being unwilling to deal with or even view two messages i had sent a week or more in advance of arrival (and could show them) asking to shorten my stay as my flight was delayed a day by the airline. I felt they just wanted the full booking, pretended they hadn't received the e-mails and wanted me to just pay and then go away.

Cons:

my first messages to the hotel via booking.com for arrange a late check in got a positive response, however my subsequent messages to advise the airline had delayed my arrival flight by a day, which i sent two weeks and then a few days in advance of arrival (and meaning i needed to shorten my stay) - got no response. Upon arrival i was advised they never got the message (hmmm) and whilst i offered to show them the messages being sent on my booking.com app - they weren't interested in seeing them and wanted me to take it up with booking.com - so basically they weren't interested in shortening the booking and just wanted the full fee and referred me off to booking.com. Disappointing service upon first arrival - maybe there was a genuine disappearance of the e-mails (but i doubt that is the case) - however if the client can prove they were in fact sent - wouldn't you try and make some kind of accommodation?.

2025-10-28 via Nuitee
R
Roebyna extended_group nz
10
Pros:

The grounds are beautiful. The pool is crystal clear. The hotel is situated right in the main street.

Cons:

Holiday was too short.

2025-10-10 via Nuitee
S
stephanie couple nc
8
Pros:

Hôtel très mignon et tres bon emplacement

Cons:

Les chiens des voisins qui aboient la nuit

2025-09-10 via Nuitee
H
Henry extended_group au
7
Convenient spot
Pros:

Convenient location

Cons:

Aircon a bit low

2025-08-14 via Nuitee
D
Diego Jesus couple es
10
Comfortable stay in Santo.
Pros:

Very nicely decorated, comfortable and in the center of town.

2025-08-06 via Nuitee
G
Gerhard couple at
10
Pros:

Im Zentrum von Luganville gelegen und trotzdem eine grüne Oase mit einem herrlichen Pool + ausgezeichnetes Restaurant im Haus.

2025-07-05 via Nuitee
E
Ess young couple au
8
Very good
2025-06-19 via Nuitee
A
Andrew solo traveller au
6
Pleasant
2025-05-19 via Nuitee
E
Efren solo traveller au
10
Beautiful location to discover Santo
Pros:

Amazing experience in Santo, super grateful for the super early check in. Big space room and the garden and the pool are gorgeous. Perfect place to discover Luganville and in general the island. SUper convenient location

Cons:

Breakfast maybe.

2025-05-02 via Nuitee
N
Nicholas with friends au
9
A great place to prepare for a trip to the Banks.
Pros:

Relaxing comfortable a great place to relax.

Cons:

Nothing

2025-04-04 via Nuitee
N
Nicholas with friends au
7
Comfortable safe and a great place to recoup
Pros:

Comfort

Cons:

Not much

2025-04-01 via Nuitee
G
Grant review category business travellers au
9
Superb
Pros:

Lovely friendly staff made my stay very enjoyable.

2025-03-24 via Nuitee