Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
Safety deposit box
Ironing service
See all facilities

Review Highlights

Pros:
Relaxed atmosphere
Friendly staff
Great food
Cons:
Communication issues with management
Noisy neighbors' dogs

Categories

Cleanliness
7.89
Standard quality for this hotel tier.
Service
8.86
Staff were friendly and accommodating, though management could improve communication.
Location
8.9
Great downtown location close to shops and markets.
Room Quality
8.35
Comfortable and nicely decorated.
Amenities
8.38
Pool and garden are beautiful and relaxing.
Value for Money
8.34
Adequate for the price paid.
Food and Beverage
8.89
Awesome lunch and dinner menu.
Overall Experience
8.36
Overall a pleasant stay with some issues during booking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:17

Property Description

Retro Charm and Island Hospitality

Convenient Location and Access to Attractions

Comfortable Rooms and Tropical Ambiance

Book your stay at Hotel Santo Vanuatu for a nostalgic experience with modern comforts and island hospitality. Enjoy sea or pool views from your room, relax in the tropical gardens by the swimming pool, and savor simple tropical food at the bar and restaurant. Conveniently located in Luganville town, you're just minutes away from Espiritu Santo's famous beaches and diving spots. With free WiFi, onsite security, and a light tropical breakfast served daily, your stay promises relaxation and convenience. Experience the charm of the 70s with a touch of island paradise at Hotel Santo Vanuatu.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 69 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.36
J
JUAN CARLOS • couple • pg
9
2026-02-23 • via Nuitee
D
Deb • couple • au
5
2026-01-27 • via Nuitee
W
Wing • solo_traveller • au
10
I highly recommend staying at Hotel Santo.
Pros:

Mary Jane, her daughter, and the entire staff at Hotel Santo were exceptionally friendly and welcoming. They went above and beyond to assist me with a flight issue and even provided an extra towel for the Millennium Cave tour, which I truly appreciated. The entrance, reception, lounge, bar, and dining room are adorned with fabulous relics and charming décor, creating a unique and inviting atmosphere. The property boasts a beautiful garden and a tranquil swimming pool at the rear, ideal for relaxation.

Cons:

Nothing

2026-01-19 • via Nuitee
R
Raeleen • family_with_children • au
9
Pros:

Relaxed atmosphere at Hotel Santo. Location is downtown close to shops and markets. Restaurant within Hotel Santo. Awesome lunch and dinner menu.

2025-10-31 • via Nuitee
R
roderick • solo_traveller • nz
6
hotel is adequate, i had a disappointing experience in managing my booking.
Pros:

location was great, facilities were fine and staff were friendly enough. The hotel manager disappointed me by being unwilling to deal with or even view two messages i had sent a week or more in advance of arrival (and could show them) asking to shorten my stay as my flight was delayed a day by the airline. I felt they just wanted the full booking, pretended they hadn't received the e-mails and wanted me to just pay and then go away.

Cons:

my first messages to the hotel via booking.com for arrange a late check in got a positive response, however my subsequent messages to advise the airline had delayed my arrival flight by a day, which i sent two weeks and then a few days in advance of arrival (and meaning i needed to shorten my stay) - got no response. Upon arrival i was advised they never got the message (hmmm) and whilst i offered to show them the messages being sent on my booking.com app - they weren't interested in seeing them and wanted me to take it up with booking.com - so basically they weren't interested in shortening the booking and just wanted the full fee and referred me off to booking.com. Disappointing service upon first arrival - maybe there was a genuine disappearance of the e-mails (but i doubt that is the case) - however if the client can prove they were in fact sent - wouldn't you try and make some kind of accommodation?.

2025-10-28 • via Nuitee
R
Roebyna • extended_group • nz
10
Pros:

The grounds are beautiful. The pool is crystal clear. The hotel is situated right in the main street.

Cons:

Holiday was too short.

2025-10-10 • via Nuitee
S
stephanie • couple • nc
8
Pros:

Hôtel très mignon et tres bon emplacement

Cons:

Les chiens des voisins qui aboient la nuit

2025-09-10 • via Nuitee
H
Henry • extended_group • au
7
Convenient spot
Pros:

Convenient location

Cons:

Aircon a bit low

2025-08-14 • via Nuitee
D
Diego Jesus • couple • es
10
Comfortable stay in Santo.
Pros:

Very nicely decorated, comfortable and in the center of town.

2025-08-06 • via Nuitee
G
Gerhard • couple • at
10
Pros:

Im Zentrum von Luganville gelegen und trotzdem eine grüne Oase mit einem herrlichen Pool + ausgezeichnetes Restaurant im Haus.

2025-07-05 • via Nuitee
E
Ess • young couple • au
8
Very good
2025-06-19 • via Nuitee
A
Andrew • solo traveller • au
6
Pleasant
2025-05-19 • via Nuitee
E
Efren • solo traveller • au
10
Beautiful location to discover Santo
Pros:

Amazing experience in Santo, super grateful for the super early check in. Big space room and the garden and the pool are gorgeous. Perfect place to discover Luganville and in general the island. SUper convenient location

Cons:

Breakfast maybe.

2025-05-02 • via Nuitee
N
Nicholas • with friends • au
9
A great place to prepare for a trip to the Banks.
Pros:

Relaxing comfortable a great place to relax.

Cons:

Nothing

2025-04-04 • via Nuitee
N
Nicholas • with friends • au
7
Comfortable safe and a great place to recoup
Pros:

Comfort

Cons:

Not much

2025-04-01 • via Nuitee
G
Grant • review category business travellers • au
9
Superb
Pros:

Lovely friendly staff made my stay very enjoyable.

2025-03-24 • via Nuitee
J
John • review category business travellers • au
8
A very neat, clean and affordable hotel to stay at. Loved the 70's feel and decor.
Pros:

The location was great. In the main street and close to everything. The garden rooms were quiet.

Cons:

Nothing

2024-11-21 • via Nuitee
P
Peter • young couple • au
8
We really felt welcome at Hotel Santo.
Pros:

The location was great for our stay - close to various venues. House cleaning was good. Staff were friendly and efficient. Rooms were clean. Air conditioner was great - very much appreciated. Swimming pool was enjoyed. Enjoyed looking at various plants in garden.

Cons:

The provision of food at Hotel Santo needs to be improved - believe the standard could be improved

2024-11-03 • via Nuitee
E
Eric • young couple • au
8
Would definitely stay there again
Pros:

Staff were lovely people

Cons:

Nothing that comes to mind

2024-10-08 • via Nuitee
E
Enzo • young couple • nl
7
Expensive for what you get
Pros:

Nice 70s vibe, most of persons friendly

Cons:

They tried to get us to pay more than booking.com amount, the water and electricity was not working for a night, overall bit outdated for the price you pay

2024-10-07 • via Nuitee