Biei Shirogane Onsen Hotel Park Hills

Hotels
8 (60 reviews)
Shirogane Onsen , Biei , jp

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good service
Clean rooms
Nice views
Cons:
High food prices
Limited accessibility to onsen
Cleanliness issues

Categories

Cleanliness
7.21
Some reviews highlighted cleanliness issues with old carpets and unclean areas.
Service
9.18
The staff was noted to be helpful and polite, providing good service including assistance with luggage.
Location
8.72
The hotel is located near the beautiful 白鬚瀑布, providing a pleasant environment.
Room Quality
8.17
Rooms were described as clean and some were recently renovated, offering nice views.
Amenities
7.7
Amenities such as the pool were not available, but the onsen and facilities were appreciated.
Value for Money
6.66
Many guests felt the food prices were too high, impacting perceived value for money.
Food and Beverage
8.21
Breakfast items were noted as fresh and enjoyable, but dinner costs were seen as excessive.
Overall Experience
8.18
Guests had a satisfactory stay overall despite some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:53

Property Description

Natural Hot Spring Baths and Wellness Amenities
Indulge in the rejuvenating natural hot spring baths and unwind at the fitness centre or relaxation massage salon.

Outdoor Activities and Entertainment
Embark on exciting outdoor adventures like hiking, golfing, and skiing. End your day with karaoke fun and a refreshing dip in the indoor swimming pool.

Culinary Delights at Tout Le Monde Restaurant
Savor the best of Japanese and Western cuisines with locally-sourced ingredients at Tout Le Monde restaurant.

Experience serenity and adventure at 美瑛 白金温泉 ホテルパークヒルズ. Book now for an unforgettable stay!

Important information:

You must inform the hotel in advance what time you plan to check in. If you plan to check in later than 20:00, please inform the hotel directly. If your check-in time changes, please update the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Swimming pool: Closed from Sat, Nov 1, 2025 until Tue, Jun 30, 2026

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    People 7 years old and over stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 60 reviews
Cleanliness: 7.21
Service: 9.18
Location: 8.72
Room Quality: 8.17
Amenities: 7.7
Value for Money: 6.66
Food and Beverage: 8.21
Overall Experience: 8.18
A
Arnaud • extended_group • fr
5
On aurait dû éviter, le site internet nous a bien vendu du rêve mais la réalité est différente
Pros:

Superbe petit déjeuner et très variés

Cons:

Onsen et literie médiocre, on dirait la vieille chambre de ma grand-mère ! Besoin de rénovation car c’est 3/4 plus cher que Furano La Terre et n’en vaut pas la moitié !

2026-01-30 • via Nuitee
I
Isao • couple • jp
8
2026-01-25 • via Nuitee
R
Robert • couple • fr
9
Really nice place for a rest in Hokkaido
Pros:

Great food, great onsen, very gracious staff, sparkling clean.

Cons:

No coffee in the rooms, a little bit old, out dated...

2026-01-22 • via Nuitee
I
inkyu • couple • kr
4
2026-01-19 • via Nuitee
J
jaeyoung • extended_group • kr
9
2026-01-17 • via Nuitee
H
HOON • solo_traveller • my
9
2026-01-03 • via Nuitee
P
Pang Wai • extended_group • my
9
Pros:

Location and food

Cons:

Room a bit old

2025-12-30 • via Nuitee
I
Itthi • family_with_children • th
10
2025-12-25 • via Nuitee
진길환 • extended_group • kr
7
Pros:

아침 식사는 각종 음식과 음료가 잘 준비되었고 테이블도 깨끗하게 준비되었으며
종업원들도 친절하게 대해 주어서 만족한 식사를 하였습니다.
양과 질에서 삿포로에서 최상이었습니다.

Cons:

체크인 시 제가 부킹닷컴에 예약한 내용을 보여주었는데도 이해를 하지 못하고
다른 직원이 확인한 후에 1실에 3명이 잘 수 있도록 추가 이불과 요를 준비해 준다고 하였습니다.
처음부터 예약 내용을 정확하게 확인하고 응대를 부탁드립니다.

2025-12-20 • via Nuitee
M
Minho • couple • kr
9
Pros:

밥이 진짜 맛있습니다. 비에이라 그런지 식재료에서부터 느껴지는 풍미가… 솔호텔밥중에 세손가락 안에 드는 것 같습니다.
시그니엘은 대가리 조금 박아도 괜찮을 수준.
조식, 석식 둘다 좋습니다. 구성도 좋고 진짜 맛있어요.

Cons:

확실히 료칸이나 호텔보다는 수학여행 호스텔감성이 조금은 있습니다. 그럼에도 불구하고 밥이 정말 맛있어요.
굳이굳이 와야하는가? No
나는 눈 잔뜩올때 적당히 호텔에서 뒹굴거리다가 차 끌고 나가서 대설산도 보고 하겠다 YESYESYES

2025-12-07 • via Nuitee
K
Kei • solo_traveller • jp
6
こっちで2万以上払うなら藍の美ゆゆに行った方がよい。
Pros:

清潔

Cons:

ご飯は割高。飲み放題も割高。
温泉は宿泊中でも入れない時間あり、最後まで楽しめない。露天風呂は屋根あり壁で囲まれており露天感なし。

2025-11-27 • via Nuitee
S
Shinichirou • couple • jp
6
残念
Pros:

思い出せない。

Cons:

露天風呂が塀に囲まれて景色無し

2025-11-15 • via Nuitee
Y
Yuen Wang • couple • hk
8
房間在本館4樓，有翻新過，溫泉浴場都很乾淨，房間對住雪山很漂亮
Pros:

開車進入酒店範圍，有位講中文的小伙子熱情周到幫我們提行李行樓梯送入酒店大堂

Cons:

check-in的時候發現酒店只包早餐，晚餐要即場付每位6600日圓，當時預訂時Booking.com的顯示有寫一泊二食，酒店堅持沒有晚餐，周圍沒有食肆，被迫交費食晚餐，大失預算

2025-11-15 • via Nuitee
S
Seung Jae • extended_group • kr
10
2025-11-01 • via Nuitee
A
Aibarsha • solo_traveller • ch
5
Do not book this hotel.
Cons:

The carpet on the floor was very old and not clean, what was bad that slippery blanket was always slipping on that carpet, the blanket sheet was very small so feet and legs were touching the blanket. I got a rash on my ankles. Also I got a sinusitis. It was bad…

2025-10-24 • via Nuitee
S
STEVE SHEN • solo_traveller • tw
7
2025-10-17 • via Nuitee
S
STEVE SHEN • solo_traveller • tw
8
2025-10-17 • via Nuitee
M
moshe • couple • il
6
2025-10-08 • via Nuitee
C
Chi Cheng • family_with_children • mo
9
可以真正享受白金温泉的酒店
Pros:

2大2小入住主樓頂層的翻新房間，足夠4人睡覺休息，配套完善，房間整潔及空間合適。
温泉非常舒適，是真正的泉水。尤其是室外區很享受。每天男、女區域互換。酒店有泳池，小孩很喜歡。
雖然酒店已有一定年份，但整體保養良好，員工有禮貌，可以英語溝通。
早餐不是很豪華，但現地產物（如牛奶、蔬菜、米飯）很新鮮、好吃。自製魚生亦很新鮮好味。
酒店隔離就是白鬚瀑布，步行1分鐘可到~

Cons:

唯一不足是房間冷氣要等較長時間才涼快，好在問前枱取冰塊，可舒緩一下熱度。
由於在深山内，晚上駕車回酒店要格外小心。而晚上後門停車場會滿，要泊行樓梯的正門停車場。

2025-09-02 • via Nuitee
C
Corinne • family_with_children • ch
9
2025-08-17 • via Nuitee