Biei Shirogane Onsen Hotel Park Hills

Hotels
8 (78 reviews)
Shirogane Onsen , Biei , JP
+81 166-94-3041

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good service
Clean rooms
Nice views
Cons:
High food prices
Limited accessibility to onsen
Cleanliness issues

Categories

Cleanliness
7.21
Some reviews highlighted cleanliness issues with old carpets and unclean areas.
Service
9.18
The staff was noted to be helpful and polite, providing good service including assistance with luggage.
Location
8.72
The hotel is located near the beautiful 白鬚瀑布, providing a pleasant environment.
Room Quality
8.17
Rooms were described as clean and some were recently renovated, offering nice views.
Amenities
7.7
Amenities such as the pool were not available, but the onsen and facilities were appreciated.
Value for Money
6.66
Many guests felt the food prices were too high, impacting perceived value for money.
Food and Beverage
8.21
Breakfast items were noted as fresh and enjoyable, but dinner costs were seen as excessive.
Overall Experience
8.18
Guests had a satisfactory stay overall despite some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:53

Property Description

Natural Hot Spring Baths and Wellness Amenities
Indulge in the rejuvenating natural hot spring baths and unwind at the fitness centre or relaxation massage salon.

Outdoor Activities and Entertainment
Embark on exciting outdoor adventures like hiking, golfing, and skiing. End your day with karaoke fun and a refreshing dip in the indoor swimming pool.

Culinary Delights at Tout Le Monde Restaurant
Savor the best of Japanese and Western cuisines with locally-sourced ingredients at Tout Le Monde restaurant.

Experience serenity and adventure at 美瑛 白金温泉 ホテルパークヒルズ. Book now for an unforgettable stay!

Important information:

You must inform the hotel in advance what time you plan to check in. If you plan to check in later than 20:00, please inform the hotel directly. If your check-in time changes, please update the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8
Based on 78 reviews
Cleanliness: 7.21
Service: 9.18
Location: 8.72
Room Quality: 8.17
Amenities: 7.7
Value for Money: 6.66
Food and Beverage: 8.21
Overall Experience: 8.18
M
Miyuki • extended_group • jp
10
2026-10-29 • via Nuitee
O
Orly Svetlana • extended_group • il
8
2026-10-23 • via Nuitee
Y
Yukiho • couple • jp
6
2026-10-18 • via Nuitee
Y
YUKIMI • extended_group • jp
5
本当に本当にまぁまぁでした
Pros:

夕食朝食のビュッフェはとても美味しかった。　虫の駆除が追いつかず部屋を変更してくれた。そしたら比べ物にならないくらい綺麗なお部屋でした。

Cons:

時期のものとは言え窓は閉まっているにも関わらず室内に数十匹のてんとう虫やカメムシが入って来ていた。　室内はとても暑く冷房をかけたかったが暖房しかなく　虫のせいで窓も開けられず室温の調節が上手くいかず苦労した。

2026-10-13 • via Nuitee
Z
Zane • family_with_children • au
8
2026-10-11 • via Nuitee
R
Riccardo • solo_traveller • it
10
Pros:

とてもいい宿泊でした！

2026-10-11 • via Nuitee
R
Rui • family_with_children • sg
7
2026-10-10 • via Nuitee
Y
Yiu • extended_group • hk
9
2026-10-09 • via Nuitee
H
Hiroaki • solo_traveller • jp
8
2026-09-18 • via Nuitee
S
sachie • extended_group • jp
8
2026-09-16 • via Nuitee
M
Miki • couple • ca
6
A good stay w friendly staff and great food.
Pros:

Very good location for the waterfalls.
Very friendly and pleasant staff, yummy dinner and breakfast.

Cons:

It is a bit dated and needs an update.
The beds are very low.

2026-09-14 • via Nuitee
I
ikuya • couple • jp
9
2026-09-07 • via Nuitee
H
HIROKI • family_with_children • jp
10
2026-09-06 • via Nuitee
K
kuniichi • extended_group • jp
4
金額の割りにがっかり
Cons:

スタッフが外国人で説明不足

2026-09-06 • via Nuitee
M
masayuki • extended_group • jp
8
落ち着いた雰囲気でリラックスできた。
Pros:

夕食の品揃えが同僚4名　感激でした。

Cons:

特にありません。

2026-08-31 • via Nuitee
Y
Yutaka • solo_traveller • jp
9
ずば抜けた食事のクオリティ
Pros:

国立公園に入ったところ。大浴場はもちろんプールもあります。特にバイキングの食事にこだわっており、斬新な手法で大いに堪能いたしました。

Cons:

電源タップが少ないです。アメニティグッズに延長コードがあり、pick upが必須です。

2026-08-31 • via Nuitee
P
Pifang • couple • tw
7
2026-08-31 • via Nuitee
J
Jean-Malo • solo_traveller • fr
9
Pros:

The onsen is great, the food buffet is great, it is very calm and well located

Cons:

The check out could be at 11 am since the cleaning service is not mandatory each day

2026-08-29 • via Nuitee
S
SUGAKO • extended_group • jp
3
次は泊まらない
Pros:

青い池が近い
食堂は綺麗

Cons:

ホテル内、室内が老朽化は仕方ないが清掃も不十分
窓は虫の死骸だらけでせっかくの景色も台無し
ホテルマンもホスピタリティ無し
車の誘導や案内も適当

2026-08-18 • via Nuitee
A
Andrea • solo_traveller • jp
8
2026-08-16 • via Nuitee