Biei Shirogane Onsen Hotel Park Hills

Hotels
8 (72 reviews)
Shirogane Onsen , Biei , jp

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good service
Clean rooms
Nice views
Cons:
High food prices
Limited accessibility to onsen
Cleanliness issues

Categories

Cleanliness
7.21
Some reviews highlighted cleanliness issues with old carpets and unclean areas.
Service
9.18
The staff was noted to be helpful and polite, providing good service including assistance with luggage.
Location
8.72
The hotel is located near the beautiful 白鬚瀑布, providing a pleasant environment.
Room Quality
8.17
Rooms were described as clean and some were recently renovated, offering nice views.
Amenities
7.7
Amenities such as the pool were not available, but the onsen and facilities were appreciated.
Value for Money
6.66
Many guests felt the food prices were too high, impacting perceived value for money.
Food and Beverage
8.21
Breakfast items were noted as fresh and enjoyable, but dinner costs were seen as excessive.
Overall Experience
8.18
Guests had a satisfactory stay overall despite some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:53

Property Description

Natural Hot Spring Baths and Wellness Amenities
Indulge in the rejuvenating natural hot spring baths and unwind at the fitness centre or relaxation massage salon.

Outdoor Activities and Entertainment
Embark on exciting outdoor adventures like hiking, golfing, and skiing. End your day with karaoke fun and a refreshing dip in the indoor swimming pool.

Culinary Delights at Tout Le Monde Restaurant
Savor the best of Japanese and Western cuisines with locally-sourced ingredients at Tout Le Monde restaurant.

Experience serenity and adventure at 美瑛 白金温泉 ホテルパークヒルズ. Book now for an unforgettable stay!

Important information:

You must inform the hotel in advance what time you plan to check in. If you plan to check in later than 20:00, please inform the hotel directly. If your check-in time changes, please update the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Swimming pool: Closed from Sat, Nov 1, 2025 until Tue, Jun 30, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    People 7 years old and over stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 72 reviews
Cleanliness: 7.21
Service: 9.18
Location: 8.72
Room Quality: 8.17
Amenities: 7.7
Value for Money: 6.66
Food and Beverage: 8.21
Overall Experience: 8.18
S
SAYOKO • couple • jp
7
1泊朝食付にしてはチョット高めと思いました。
Pros:

青い池などに近かった

Cons:

高齢者にはヨギボではなく、椅子を用意して欲しい。
バリアフリーではなく、段差があり、小さな段差が転倒の危険となることもある。高齢になると視力も衰えるため、夜中などはよく見えないと思います。

2026-07-04 • via Nuitee
M
Margaret • couple • au
6
Wouldn’t recommend if you are looking for a comfortable western style room.
Pros:

The restaurant had a great selection of Japanese and Western dishes. Lots of fresh food available and delicious desserts.

Cons:

Our Western style room was small and very dated. It overlooked an ugly roof at the back of the hotel which was very disappointing. The bathroom was tiny. The whole thing felt tawdry and outdated. We felt cramped and uncomfortable.

2026-06-30 • via Nuitee
H
Haruki • family_with_children • jp
8
2026-06-26 • via Nuitee
Y
yasuhiro • solo_traveller • jp
8
Pros:

食事の品揃えが多くどれも美味しかった。
スタッフも親切だった。
温泉旅行も良かった

Cons:

設備が古い。コンセントが少ない。

2026-06-22 • via Nuitee
N
Ninnart • couple • th
10
2026-06-20 • via Nuitee
J
junko • solo_traveller • jp
8
総じて最高に良かったです。
Pros:

朝夕の食事は最高に良かったです。
期待以上でした。
お腹一杯になりました。
立地条件も良く快適でした。

Cons:

一つあります。
部屋の匂いなのか家具の匂いなのか気になる匂いがありました。

2026-06-06 • via Nuitee
C
Christophe • solo_traveller • fr
10
Nice stay
Pros:

Remote quiet location, next to the waterfall, nice view.

2026-05-26 • via Nuitee
T
t3fuji • solo_traveller • jp
8
2026-05-08 • via Nuitee
Y
yu ching • family_with_children • tw
10
2026-04-09 • via Nuitee
Y
Yaw-Chung • couple • tw
8
2026-03-15 • via Nuitee
P
PRATCHAYAKORN • family_with_children • th
9
2026-03-04 • via Nuitee
S
SUNYOUNG • extended_group • kr
9
2026-03-03 • via Nuitee
K
Kudo • extended_group • jp
8
最高の温泉と食事
Pros:

原泉かけながしの温泉と地元食材の食事

Cons:

部屋が乾燥して眠れなかった

2026-02-26 • via Nuitee
于卓然 • extended_group • tw
9
2026-02-22 • via Nuitee
A
Arnaud • extended_group • fr
5
On aurait dû éviter, le site internet nous a bien vendu du rêve mais la réalité est différente
Pros:

Superbe petit déjeuner et très variés

Cons:

Onsen et literie médiocre, on dirait la vieille chambre de ma grand-mère ! Besoin de rénovation car c’est 3/4 plus cher que Furano La Terre et n’en vaut pas la moitié !

2026-01-30 • via Nuitee
I
Isao • couple • jp
8
2026-01-25 • via Nuitee
R
Robert • couple • fr
9
Really nice place for a rest in Hokkaido
Pros:

Great food, great onsen, very gracious staff, sparkling clean.

Cons:

No coffee in the rooms, a little bit old, out dated...

2026-01-22 • via Nuitee
I
inkyu • couple • kr
4
2026-01-19 • via Nuitee
J
jaeyoung • extended_group • kr
9
2026-01-17 • via Nuitee
H
HOON • solo_traveller • my
9
2026-01-03 • via Nuitee