Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Gorgeous room with sea view
Professional and helpful staff
Delightful food
Cons:
Customer service issues related to room changes
No phone connection problems

Categories

Cleanliness
8.55
Overall sentiment reflects some concerns about service expectations for a 5-star hotel.
Service
10
Staff is described as very professional and helpful, offsetting concerns about customer service in one instance.
Location
10
Location is ideal for visiting the island and proximity to the airport is a plus.
Room Quality
9.52
The room was gorgeous with an amazing sea view and relaxing open air bath.
Amenities
9.56
Amenities included an open air bath which is mentioned positively.
Value for Money
8.51
Mixed value perception given the expectation of being a 5-star service.
Food and Beverage
9.54
Food is described as a delight.
Overall Experience
9.5
General positive experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:04

Property Description

Luxurious Accommodation
Indulge in 5-star comfort at GOTO RETREAT by Onko Chishin. Each air-conditioned room is elegantly furnished with modern amenities to ensure a relaxing stay.

Exquisite Dining and Activities
Savor delectable Asian breakfast offerings at the hotel's restaurant before embarking on a cycling adventure to explore the picturesque surroundings of Goto.

Exceptional Service
With multilingual staff fluent in English and Japanese, expect top-notch service and assistance throughout your stay at GOTO RETREAT by Onko Chishin.

Book now for an unforgettable experience at this premium retreat.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.4
Based on 34 reviews
Cleanliness: 8.55
Service: 10
Location: 10
Room Quality: 9.52
Amenities: 9.56
Value for Money: 8.51
Food and Beverage: 9.54
Overall Experience: 9.5
A
Aiko • solo_traveller • jp
9
Pros:

スタッフの方々のサービスが素晴らしいです。施設の清潔さが際立っています

2026-08-06 • via Nuitee
S
Sachi • couple • us
8
Relax at Onsen
Pros:

View from the room

Cons:

No access to the ocean

2026-07-16 • via Nuitee
J
Jane • couple • gb
10
Exquisite hotel with excellent staff
Pros:

Very comfortable accommodation - wonderful view from bedroom. Staff very pleasant and friendly.

Cons:

N/A

2026-05-24 • via Nuitee
耕太郎 • couple • jp
10
2026-03-22 • via Nuitee
M
McClearn • couple • jp
10
Lovely, relaxing time in a beautiful remote island!
Pros:

This was our third stay at an Onko Chishin hotel (Matsuyama and Hakuba were our others) and it was just as lovely. Rooms were spectacular, staff great and the food excellent. Somehow I must have booked a special meal plan which, we thought, was too much food. I know, not a normal comment, but non-the-less, we thought it a bit too much.

Cons:

Everything was great. Wouldn't change a thing.

2026-03-22 • via Nuitee
N
NOBUTOSHI • couple • jp
7
Pros:

快適な空間です。

Cons:

夕食が美味しいのですが、出てくるのに時間がかかりすぎです。2時間半は、長すぎます。

2026-03-13 • via Nuitee
K
Kyoko • family_with_children • jp
6
のんびりできました。
Pros:

部屋の窓からの景色が素晴らしかった。露天風呂が気持ちよかった。冷蔵庫内の飲み物が充実していた。

Cons:

私にとっては、食事の量が、朝食・夕食共に多すぎました。勿体ないと思いながらたくさん残してしまいました。そして、料理が違っていても味の傾向が似ていて飽きてしまいました。

2026-01-19 • via Nuitee
K
Kenchi • extended_group • jp
9
2026-01-19 • via Nuitee
A
Amanda • family_with_children • us
10
2026-01-11 • via Nuitee
S
Shuko
10
Pros:

とても心地良く過ごせました。派手なパフォーマンス的なサービスではなく、ちょっとした心遣いが良かったです。

2026-01-06 • via Nuitee
T
tsukasa • extended_group • jp
6
リピートはないかな！！
Pros:

建物が綺麗、景色がいい。

Cons:

送迎がない点やカーシェアが使えると事前案内があったが実際行くと予約で埋まっていて利用できなかった。また、外国のスタッフが対応してコミュニケーションが取りづらかった。
食事も宿泊費の割に物足りなかった。

2026-01-01 • via Nuitee
J
JUNkO • couple • jp
8
2025-12-04 • via Nuitee
K
Kei • couple • jp
10
2025-11-27 • via Nuitee
V
Valerie • solo_traveller • be
8
Nice hotel in wonderful setting, not sure about 5 stars though
Pros:

The room was gorgeous with an amazing sea view and the open air bath was very relaxing.
Location is ideal to visit the island , also as it’s only less than 15’ away from the airport.
Food is a delight and the staff is very professional and helpful.

Cons:

When I asked if the room was near an elevator as I don’t want to be bothered by noises of elevators, I was told they could change me for a premium. I don’t think that’s the right level of service for a hotel that pretends to be a 5 stars. Customer service should be prevalent but here money was.

2025-11-23 • via Nuitee
T
Tom • extended_group • jp
9
Nice but not quite up to standards of other hotels in same chain
Pros:

Property design was stylish, location excellent

Cons:

Problems with no phone connection— had to find areas in hallway to make or receive calls….

2025-08-12 • via Nuitee
W
WANG • solo_traveller • jp
10
2025-08-09 • via Nuitee
M
mieko • extended_group • jp
10
2025-07-09 • via Nuitee
K
Kazuyuki
10
Pros:

スタッフは皆親切で愛想が良くいい雰囲気でした。

2025-04-10 • via Nuitee
L
Ling • family with young children • cn
10
Exceptional
2025-04-04 • via Nuitee
E
Eugenie • young couple • au
10
Exceptional
2025-02-09 • via Nuitee