The White Hart by Innkeeper's Collection

Hotels
8.7 (1287 reviews)
London Road , Hook , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable and clean rooms
Cons:
Limited food options
Heating issues in rooms

Categories

Cleanliness
8.41
Most reviews indicated clean rooms, but issues with heating and maintenance were mentioned.
Service
9.18
Many guests praised the staff's friendliness and professionalism.
Location
8.72
Visitors found the location appealing for its proximity to local attractions.
Room Quality
8.67
Rooms were modern and comfortable, although some minor issues were noted.
Amenities
8.9
Guests appreciated the amenities, but some availability issues were noted.
Value for Money
8.86
Customers felt that the pricing matched the quality of service received.
Food and Beverage
8.21
Food received mixed reviews; some meals were unavailable.
Overall Experience
8.68
General sentiment was positive with occasional frustrations noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:54

Property Description

Charming Garden and Terrace
Enjoy the serene atmosphere and relax in the beautiful garden or unwind on the inviting terrace of The White Hart by Innkeeper's Collection.

Cozy Rooms with Modern Amenities
Experience comfort and convenience in our well-equipped rooms with en-suite bathrooms, complimentary toiletries, TV, and tea/coffee making facilities.

Convenient Location
Explore nearby attractions like Windsor and Reading, with London Heathrow Airport just 41 km away. The White Hart offers the perfect base for your adventures.

To book your stay at The White Hart by Innkeeper's Collection and experience luxury and convenience, visit our website now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1287 reviews
Cleanliness: 8.41
Service: 9.18
Location: 8.72
Room Quality: 8.67
Amenities: 8.9
Value for Money: 8.86
Food and Beverage: 8.21
Overall Experience: 8.68
K
Karen • solo_traveller • gb
10
Great stay at The White Hart in Hook
Pros:

We had a lovely room very smart modern bathroom.
We had a bit of a wait at breakfast but the staff were amazing. They couldn't be more apologetic and looked after us very well. We would definitely stay there again.

Cons:

We would have liked some decaf tea and coffee in the room and at breakfast.

2026-06-27 • via Nuitee
H
hood • solo_traveller • gb
7
Pros:

Staff really friendly and courteous. I really appreciated this after a long journey.

Cons:

Boiling hot room in the heatwave!

2026-06-27 • via Nuitee
H
Hollie • couple • gb
9
2026-06-27 • via Nuitee
S
Stan • couple • gb
10
Excellent and would definitely stay again when in the area.
Pros:

Extremely helpful and accommodating staff - we had an issue at our previous hotel with the heat, explained it to the staff at this hotel and they were exceptional, showing me my room and how cool it was before taking a payment.

Cons:

Nothing, couldn’t have asked for more.

2026-06-26 • via Nuitee
E
Evi • solo_traveller • de
10
2026-06-25 • via Nuitee
S
sabine • solo_traveller • de
10
2026-06-25 • via Nuitee
C
crook • extended_group • gb
9
2026-06-25 • via Nuitee
G
Gary • couple • gb
9
Nice central location in Hook with clean rooms and a good pub that serves decent food
2026-06-24 • via Nuitee
D
Diana Joana • couple • es
8
Affordable stay in Hook village centre
Pros:

Quiet rooms in the back annexe far from the busy, noisy pub

Cons:

Great inconvence because they emptied my debit Card charging me the full price of our 2 rooms at 08:15 the day of check-in when through Booking my reservation was to pay on arrival in the evening. My companion was going to pay, not me . I was most annoyed. They denied it had been them, that it was a mistake by Booking.Com!!!

2026-06-23 • via Nuitee
M
Mary • couple • gb
9
2026-06-23 • via Nuitee
C
Carlo Ugo • extended_group • it
8
2026-06-22 • via Nuitee
I
Iris • family_with_children • gb
7
Pros:

Location, rooms

Cons:

Food, breakfast - low availability and quality.

2026-06-22 • via Nuitee
A
Antonino • family_with_children • nl
8
2026-06-20 • via Nuitee
N
Nicola • family_with_children • gb
8
Pros:

Very convenient hotel with friendly staff - great for a quick one night say while travelling

2026-06-19 • via Nuitee
K
Karen • family_with_children • gb
9
Reaygood value for money .
Pros:

Excellent staff very well trained and polite.
Good food choices great value .
Very clean bedrooms.

2026-06-18 • via Nuitee
V
Vik • solo_traveller • gb
8
Cozy, clean, quiet and well located
Pros:

This is such a lovely, comfy, super convenient spot. All the staff are so friendly and it’s quiet

2026-06-18 • via Nuitee
F
Freddie • couple • gb
9
Delightful inn with comfortable rooms
Pros:

Nice airy bedroom with large comfortable bed in quiet location. Breakfast and evening meals were good although options were a little limited as I am wheat intolerant. Good WiFi connection. Staff friendly and helpful.

Cons:

No gluten free bread and plug in sink didn’t allow sink to drain properly unless completely removed.

2026-06-17 • via Nuitee
J
Jolanda • couple • nl
7
Prima als tussenstop
Pros:

Ligging onderweg van Folkestone naar Cornwall

Cons:

Beetje gedateerd,l

2026-06-16 • via Nuitee
H
Hazel • family_with_children • gb
8
2026-06-15 • via Nuitee
D
Diana • solo_traveller • gb
1
Cold Comfort from a Cold Reception - A booking made and paid for, but ultimately not fulfilled
Pros:

Cold Comfort from a Cold Reception. Re: 10th to 11th June 2026. A booking made and paid, for - but ultimately unfulfilled.
I have stayed at the White Hart Hotel in Hook a number of times in the past year. Service is usually good, so this was an unpleasant surprise. See below for the reasons.

Cons:

Cold Comfort from a Cold Reception
Re: 10–11 June 2026 - A booking made and paid for, but ultimately not fulfilled.
On arrival at reception, I asked Jess whether the heating was on in the room and whether a spare heater was available. Being warm and comfortable is important to me, and on previous visits staff have always helped with this promptly. However, I was told there was no heater available and was asked to check the room myself.
The heating appeared to be switched on but was not working, and the radiator was cold despite the unusually chilly weather. After waiting around 20 minutes and seeking assistance from a manager - Gary, the issue remained unresolved. Although I appreciated the complimentary glass of juice while I waited, I felt there was little urgency or concern shown regarding the problem.
As I no longer felt comfortable staying, I requested a refund and was prepared to make the long journey home instead. The manager, Gary, refused, stating that my reason was "not good enough". I was surprised that a guest's comfort was not considered sufficient grounds for a refund, leaving me out of pocket.
I left feeling saddened and disappointed. Based on this experience, I would not wish to return.

Note: This experience was in stark contrast to a stay in mid-April, when Erin provided excellent - 10 out of 10 customer service. She was welcoming, efficient, helpful and kind, ensured the heating was on, offered a spare heater, and helped make the room comfortable. She also recommended a new menu item, which encouraged me to dine at the hotel. That experience reflected the standard of service I had come to expect.

2026-06-12 • via Nuitee