City House Family Hotel & Restaurant

Hotels
8.8 (1330 reviews)
19 Dragan Tsankov Str. , Ruse , bg

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Heating
Garden
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Spacious rooms
Great location
Cons:
Parking difficulties
Noise from restaurant
Mold smell in room

Categories

Cleanliness
7.94
Several mentions of musty smells and mold, impacting the impression of cleanliness.
Service
9.41
Praise for staff attentiveness and politeness highlights excellent service.
Location
9.45
Centrally located and in a quiet neighborhood, making it a prime choice for visitors.
Room Quality
8.4
Spacious rooms are appreciated, though some guests noted issues with the cold.
Amenities
8.93
Amenities were standard for the hotel tier with a good breakfast and restaurant options.
Value for Money
8.39
Mixed feelings; some found it a good value but others had issues, particularly with noise.
Food and Beverage
8.94
Good breakfast was frequently mentioned, though noise from the restaurant affected enjoyment.
Overall Experience
8.91
Overall positive feedback, though specific issues impacted overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:37

Property Description

Luxurious Accommodation with Family-Friendly Amenities

Restaurant, Bar, and Garden: Indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, or relax in the serene garden.

Entertainment for All: Keep the kids entertained at the children’s playground while you enjoy the free WiFi and flat-screen TV in your air-conditioned room.

Convenience at Your Fingertips: Benefit from free luggage storage, complimentary parking, and shuttle transfer arrangements for a hassle-free stay.

Experience comfort and convenience at City House Family Hotel & Restaurant. Book now for an unforgettable stay!

Important information:

Please note that when booking more than 4 rooms, different policies and supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 7 years old stay for BGN 30 per person per night when using an existing bed.
    People 7 years old and over stay for BGN 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs BGN 15 per day.

Location

Guest Reviews

8.8
Based on 1330 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
Николов • solo_traveller • bg
10
2026-07-10 • via Nuitee
C
Christian • solo_traveller • at
8
2026-07-10 • via Nuitee
D
Dorel • extended_group • ro
10
Totul a fost peste asteptari. Restaurantul practica un pret redus cu 15% pentru clientii hotelului.
Pros:

Mic dejun foarte bogat, diversificat, satisface toate gusturile

2026-07-09 • via Nuitee
M
Marc • solo_traveller • ch
9
Pros:

Ça fait déjà la 3 eme fois que je viens à cet hôtel en Bulgarie 🇧🇬 et je le trouve super il est proche de la gare de Ruse BG, et des transports publics et du centre ville.

On n’y mange très bien à l’hôtel et on n’a en plus 15% de réduction avec la chambre.
Mais on n’y mange superbe bien au restaurant.

Cons:

Ça c’est produit qu’une seule fois mais la femme de ménage est rentrée dans ma chambre pendant que j’y étais.

2026-07-09 • via Nuitee
A
Alina-Iulia • couple • ro
10
2026-07-08 • via Nuitee
M
Mihai • couple • ro
9
Locatia si amplasamentul intr~o zona linistita ,aproape de centru ,este situat in cartier de vile.
Pros:

Mic dejun inclus ,generos ,foarte diversificat.

2026-07-07 • via Nuitee
S
Stanislav a Ivana • solo_traveller • cz
10
Hotel City House - výborná adresa v Ruse
Pros:

Klid , velice útulné, čistota . Kdyby se nejednalo o hotel ,tak opravdu platí název " Family hotel" , rodinný hotel. Opravdu velká 10 v hodnocení je namístě. Od snídaně po pohodlí na pokoji , výborná jídla v místní hotelové restauraci.Ubytováni jsme byli již podruhé, příště opět pokud budeme v Ruse.

Cons:

Pokud bych cokoliv napsal,tak bych si musel vymýšlet. Není co!!!

2026-07-07 • via Nuitee
O
Oleksandr • solo_traveller • ua
10
Pros:

Все було супер! Гарні номери та привітний персонал. На території ресторан з дуже смачною кухнею!

2026-07-06 • via Nuitee
M
Mihai Alexandru • solo_traveller • ro
10
Not much to complain about
Pros:

1. The hotel looks like a historical architectural monument.
2. Nothing I needed was missing—maybe just a hairdryer, but I had brought one with me anyway.
3. Breakfast, though not spectacular, was included.
4. The price was great considering these conditions.

Cons:

The location, although quite good, isn't exactly in the center, but the price was also lower to reflect that

2026-07-05 • via Nuitee
K
KRISSY980 • solo_traveller • it
7
Pros:

Camera curată, spațioasă. Aer condiționat.

Cons:

Baia-nu e primul hotel din Bulgaria unde dusul nu este separat de restul baii. Mie personal, nu imi place.

2026-07-05 • via Nuitee
A
Alexandru • solo_traveller • ro
10
2026-07-04 • via Nuitee
A
Alexandru • solo_traveller • ro
10
2026-07-04 • via Nuitee
E
Eduard Stefan • family_with_children • ro
9
2026-07-03 • via Nuitee
R
Romeo • solo_traveller • md
9
2026-07-03 • via Nuitee
S
SENCAN • solo_traveller • tr
10
Motosikletimle yalnız geldim. Geldcek sefere ailemide getireceğim.
Pros:

Tesisi motosikletimle yaptığım tur için bir gece konaklamak amacııyla seçtim. Tek karlı olduğu için motor eşyalarını odama kolay aldım. Tesisin arkasındaki güvenli otoparka motorumu almaları mükemmeldi.Oda temiz ve sessizdi.Çalışanlar güler yüzlü ve yardımcıydı. Kahvaltısı konaklamalarımın en lezzetlilerinden biriydi.

Cons:

Yok.

2026-07-02 • via Nuitee
S
Serhii • family_with_children • ua
10
2026-07-02 • via Nuitee
P
Petrova • solo_traveller • bg
10
2026-07-02 • via Nuitee
A
Alin • extended_group • ro
10
2026-06-28 • via Nuitee
I
Iryna • couple • ua
10
2026-06-28 • via Nuitee
L
Laurentiu • solo_traveller • ro
9
2026-06-27 • via Nuitee