City House Family Hotel & Restaurant

Hotels
8.8 (1311 reviews)
19 Dragan Tsankov Str. , Ruse , bg

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Heating
Garden
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Spacious rooms
Great location
Cons:
Parking difficulties
Noise from restaurant
Mold smell in room

Categories

Cleanliness
7.94
Several mentions of musty smells and mold, impacting the impression of cleanliness.
Service
9.41
Praise for staff attentiveness and politeness highlights excellent service.
Location
9.45
Centrally located and in a quiet neighborhood, making it a prime choice for visitors.
Room Quality
8.4
Spacious rooms are appreciated, though some guests noted issues with the cold.
Amenities
8.93
Amenities were standard for the hotel tier with a good breakfast and restaurant options.
Value for Money
8.39
Mixed feelings; some found it a good value but others had issues, particularly with noise.
Food and Beverage
8.94
Good breakfast was frequently mentioned, though noise from the restaurant affected enjoyment.
Overall Experience
8.91
Overall positive feedback, though specific issues impacted overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:37

Property Description

Luxurious Accommodation with Family-Friendly Amenities

Restaurant, Bar, and Garden: Indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, or relax in the serene garden.

Entertainment for All: Keep the kids entertained at the children’s playground while you enjoy the free WiFi and flat-screen TV in your air-conditioned room.

Convenience at Your Fingertips: Benefit from free luggage storage, complimentary parking, and shuttle transfer arrangements for a hassle-free stay.

Experience comfort and convenience at City House Family Hotel & Restaurant. Book now for an unforgettable stay!

Important information:

Please note that when booking more than 4 rooms, different policies and supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 7 years old stay for BGN 30 per person per night when using an existing bed.
    People 7 years old and over stay for BGN 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs BGN 15 per day.

Location

Guest Reviews

8.8
Based on 1311 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
L
Laurentiu • solo_traveller • ro
9
2026-06-27 • via Nuitee
Бояна • extended_group • bg
8
2026-06-24 • via Nuitee
V
Valentin • solo_traveller • fr
10
2026-06-23 • via Nuitee
M
Mária • solo_traveller • sk
10
2026-06-23 • via Nuitee
M
Maciej N. • family_with_children • pl
9
Polecam !
Pros:

Hotel ok & dobre śniadania. Bardzo cicha klimatyzacja. Łatwo znaleźć miejsce do parkowania.

2026-06-23 • via Nuitee
G
gheorghe • solo_traveller • ro
10
2026-06-23 • via Nuitee
Євген • solo_traveller • ua
8
2026-06-21 • via Nuitee
C
CojocariuAndreea • solo_traveller • ro
10
2026-06-20 • via Nuitee
D
Darius • solo_traveller • ro
8
Pros:

The price and the included breakfast

Cons:

The nr 2 room had a smoke odor .. like the previous tourists in the past year had smoked in it

2026-06-17 • via Nuitee
A
Alisia • couple • ro
10
Pros:

Micul dejun, curatenia, locatia

Cons:

Peretii sunt foarte subtiri si dimineata a fost galagie de la alti turisti.

2026-06-17 • via Nuitee
иван • extended_group • ua
10
2026-06-16 • via Nuitee
N
Nguyen • solo_traveller • vn
9
2026-06-16 • via Nuitee
N
Nenu • family_with_children • ro
9
2026-06-15 • via Nuitee
K
Kozerenko • couple • ua
10
Cons:

Я бы поменяла подушки на более удобные.

2026-06-15 • via Nuitee
P
Pencho • couple • bg
9
2026-06-13 • via Nuitee
H
Helge Magnus • solo_traveller • no
9
2026-06-13 • via Nuitee
V
Veselina • solo_traveller • bg
10
Pros:

Прекрасен хотел, изключително чисто и уютно! Тихо и спокойно място за пълноценен отдих. Малък, кокетен, еднакво близо и до центъра на Русе и до гарата/автогарата на града. Пешеходно около 10 до 20 минути, което му придава и уединение и в същото време лесен достъп до туристическата част, парка и реката. Усмихнати и много любезни хора бяха и на рецепция и в ресторанта и жените които почистват. Чудесна почивка за което съм благодарна на целия персонал

2026-06-11 • via Nuitee
G
Genka • solo_traveller • bg
9
Pros:

Чудесна локация.
Много чист и уютен хотел,с много вежлив и любезен персонал.
Богата и вкусна закуска.а

2026-06-08 • via Nuitee
K
Katja • solo_traveller • at
9
2026-06-05 • via Nuitee
T
Thomas • solo_traveller • at
9
2026-06-01 • via Nuitee