City House Family Hotel & Restaurant

Hotels
8.8 (1206 reviews)
19 Dragan Tsankov Str. , Ruse , bg

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Children allowed

Facilities

Clubhouse
Non-smoking rooms
Air conditioning
Restaurant
Room service
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Spacious rooms
Great location
Cons:
Parking difficulties
Noise from restaurant
Mold smell in room

Categories

Cleanliness
7.94
Several mentions of musty smells and mold, impacting the impression of cleanliness.
Service
9.41
Praise for staff attentiveness and politeness highlights excellent service.
Location
9.45
Centrally located and in a quiet neighborhood, making it a prime choice for visitors.
Room Quality
8.4
Spacious rooms are appreciated, though some guests noted issues with the cold.
Amenities
8.93
Amenities were standard for the hotel tier with a good breakfast and restaurant options.
Value for Money
8.39
Mixed feelings; some found it a good value but others had issues, particularly with noise.
Food and Beverage
8.94
Good breakfast was frequently mentioned, though noise from the restaurant affected enjoyment.
Overall Experience
8.91
Overall positive feedback, though specific issues impacted overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:37

Property Description

Luxurious Accommodation with Family-Friendly Amenities

Restaurant, Bar, and Garden: Indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, or relax in the serene garden.

Entertainment for All: Keep the kids entertained at the children’s playground while you enjoy the free WiFi and flat-screen TV in your air-conditioned room.

Convenience at Your Fingertips: Benefit from free luggage storage, complimentary parking, and shuttle transfer arrangements for a hassle-free stay.

Experience comfort and convenience at City House Family Hotel & Restaurant. Book now for an unforgettable stay!

Important information:

Please note that when booking more than 4 rooms, different policies and supplements may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 7 years old stay for BGN 30 per person per night when using an existing bed.
    People 7 years old and over stay for BGN 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs BGN 15 per day.

Location

Guest Reviews

8.8
Based on 1206 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
B
Borislav • solo_traveller • bg
9
2026-03-21 • via Nuitee
N
Nehir • couple • tr
10
2026-03-20 • via Nuitee
A
Ayşen • extended_group • tr
10
Çok beğendim
Pros:

Merkezi , temiz , kahvaltı muhteşem.

2026-03-18 • via Nuitee
Теофил • couple • bg
9
2026-03-17 • via Nuitee
D
Domnin • solo_traveller • ua
9
2026-03-16 • via Nuitee
I
Igori • extended_group • md
3
Cons:

Парковки нет, хотя утверждалось, что есть. Окна номера выходят на ресторан, очень шумно, несмотря на закрытые окна! Устали после долгой дороги, выезжать утром нужно было рано - но возможности выспаться совершенно не было.

2026-03-15 • via Nuitee
F
Fedor • couple • bg
5
2026-03-15 • via Nuitee
B
Borislav • solo_traveller • bg
9
2026-03-14 • via Nuitee
S
Stilyana • couple • bg
10
2026-03-14 • via Nuitee
G
graeme • solo_traveller • gb
8
Great place with excellent restaurant.
Pros:

Great value and excellent restaurant. Friendly staff.

Cons:

Stop washing linen and towels with scented detergent.

2026-03-13 • via Nuitee
M
Milen • couple • bg
8
Pros:

Местоположението е на пешеходно разстоянието от централата част на града. Храната в ресторанта беше вкусна. Персоналът беше усмихнат и отзивчив. Стаята беше просторна и чиста. Може да се паркира безплатното на улицата пред хотела, но местата са ограничени.

Cons:

Възглавниците трябва да се сменят - спешно.
Имаше малък проблем с душа в банята - не можеше да се настрои височината на слушалката и за по-високите гости може да бъде малко неудобно. Банята като цяло е малка.

2026-03-12 • via Nuitee
D
dimitar • extended_group • bg
9
2026-03-12 • via Nuitee
Ирина • solo_traveller • bg
10
Ще повторя
Pros:

Момичетата на рецепция бяха прекрасни! Хотелът е в центъра в красива сграда. Чух,че кухнята на ресторанта им е известна,но за съжаление не можай да я опитам,защото всичко беше резервирано в събота,а в неделя не работят.

2026-03-10 • via Nuitee
O
OVIDIU • couple • ro
9
2026-03-10 • via Nuitee
A
Armova-Levin • family_with_children • gb
10
Comfortable stay with great service
Pros:

Everything. The rooms, the staff, the food - they were all great. This was our second stay here and the quality of service was consistently excellent.

2026-03-08 • via Nuitee
D
dimitar • extended_group • bg
10
2026-03-07 • via Nuitee
C
Cvetan • couple • bg
10
2026-03-06 • via Nuitee
S
S • solo_traveller • bg
10
2026-02-28 • via Nuitee
D
Daniela • couple • bg
10
2026-02-26 • via Nuitee
O
OVIDIU • couple • ro
10
2026-02-25 • via Nuitee