City House Family Hotel & Restaurant

Hotels
8.8 (1199 reviews)
19 Dragan Tsankov Str. , Ruse , bg

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Children allowed

Facilities

Clubhouse
Non-smoking rooms
Air conditioning
Restaurant
Room service
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Spacious rooms
Great location
Cons:
Parking difficulties
Noise from restaurant
Mold smell in room

Categories

Cleanliness
7.94
Several mentions of musty smells and mold, impacting the impression of cleanliness.
Service
9.41
Praise for staff attentiveness and politeness highlights excellent service.
Location
9.45
Centrally located and in a quiet neighborhood, making it a prime choice for visitors.
Room Quality
8.4
Spacious rooms are appreciated, though some guests noted issues with the cold.
Amenities
8.93
Amenities were standard for the hotel tier with a good breakfast and restaurant options.
Value for Money
8.39
Mixed feelings; some found it a good value but others had issues, particularly with noise.
Food and Beverage
8.94
Good breakfast was frequently mentioned, though noise from the restaurant affected enjoyment.
Overall Experience
8.91
Overall positive feedback, though specific issues impacted overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:37

Property Description

Luxurious Accommodation with Family-Friendly Amenities

Restaurant, Bar, and Garden: Indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, or relax in the serene garden.

Entertainment for All: Keep the kids entertained at the children’s playground while you enjoy the free WiFi and flat-screen TV in your air-conditioned room.

Convenience at Your Fingertips: Benefit from free luggage storage, complimentary parking, and shuttle transfer arrangements for a hassle-free stay.

Experience comfort and convenience at City House Family Hotel & Restaurant. Book now for an unforgettable stay!

Important information:

Please note that when booking more than 4 rooms, different policies and supplements may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 7 years old stay for BGN 30 per person per night when using an existing bed.
    People 7 years old and over stay for BGN 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs BGN 15 per day.

Location

Guest Reviews

8.8
Based on 1199 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
M
Martin • solo_traveller • bg
10
2026-02-09 • via Nuitee
T
Tatiana • couple • md
7
2026-01-28 • via Nuitee
P
Plamen • couple • bg
10
2026-01-20 • via Nuitee
G
Georgieva • family_with_children • bg
8
2026-01-20 • via Nuitee
P
Plamen • solo_traveller • bg
10
2026-01-20 • via Nuitee
L
Lana • solo_traveller • us
10
Great choice for anyone. It is close to the center of the city.
Pros:

The restaurant near by is excellent. Breakfast could be better.

2026-01-20 • via Nuitee
Özcan • couple • tr
9
otel çalışanları güler yüzlü ve yardım sever
Pros:

kahvaltı fazlasıyla güzel ve yeterliydi

2026-01-19 • via Nuitee
Яна • couple • ua
10
2026-01-19 • via Nuitee
R
RAFAEL • extended_group • es
7
2026-01-19 • via Nuitee
S
Svetlana • extended_group • bg
8
Удобен градски хотел за уикенда, за бизнес пътуване и среща с приятели в ресторанта!
Pros:

Удобно местоположение, хубава закуса и страхотно кафе!

Cons:

липса на паркинг

2026-01-19 • via Nuitee
V
Vasko • couple • bg
9
2026-01-19 • via Nuitee
Юлиана • family_with_children • bg
9
2026-01-19 • via Nuitee
S
Saša • extended_group • si
8
Pros:

Very friendly stuff. Very good breakfast.

2026-01-15 • via Nuitee
J
Joerg-Ulrich • solo_traveller • ee
10
Sehr empfehlenswertes, zentral gelegenes Hotel! Top!
Pros:

Das City House Hotel in Ruse verfügt über sehr saubere Zimmer mit Klimaanlage und großem Flachbild-TV. An der Sauberkeit der sanitären Anlagen gab es nichts zu meckern. Es war alles sehr sauber. Pflegeprodukte wie z. B. Duschgel waren auch vorhanden. Das Bett war auch sehr sauber und bequem. Die Zimmer können nur mit einem normalen Schlüssel geöffnet werden; sind aber sehr sicher. Das Frühstück wurde im hauseigenen Restaurant im Keller serviert und war reichhaltig und sehr lecker. Es war alles vorhanden, was man zu einem guten Frühstück brauchte. Sehr sauberer Frühstücks- und Aufenthaltsraum mit schönen Sitzgelegenheiten. Das Personal war sehr nett und freundlich sowie auch hilfsbereit. Keine 24 Stunden Rezeption. Jeder Gast hat aber zusätzlich für die Haustür einen elektronischen Chip bekommen. So konnten nur Hotel-Gäste in das Haus. Kreditkartenzahlung war auch möglich. Pkw-Stellplätze gab es kostenlos direkt vor der Tür am Strassenrand. Sehenswürdigkeiten, Museen, Kirchen, Restaurants und Cafe, historische Altstadt, Supermärkte usw. konnten vom Hotel zu Fuß erreicht werden. Tankstelle und Supermärkte waren um die Ecke. Das Hotel ist leider nicht behindertengerecht eingerichtet. Es gab weder einen Fahrstuhl, noch eine Rampe. Bereits am Hotel-Eingang waren Treppenstufen. Zum Restaurant in den Keller mussten auch Treppenstufen runter gegangen werden. Zum Hotel gehört auch eine Bar bzw. ein Restaurant draussen auf dem selben Grundstück mit schönen Sitzgelegenheiten. Am Sonntag hatte die Bar bzw. das Restaurant draussen geschlossen. Sehr guter Fernstreckenanschluss in der Nähe. Ich habe mich in diesem Hotel sehr wohl gefühlt und würde auch beim nächsten Aufenthalt in der Stadt Ruse in diesem Hotel übernachten. Sehr empfehlenswertes Hotel!

Cons:

Es war alles bestens! Es gab nichts zu meckern!

2026-01-15 • via Nuitee
G
Gulic Viorel • couple • md
10
Pros:

Все супер!!!! Молодцы!!!

2026-01-08 • via Nuitee
T
Ted.Indz. • couple • bg
8
2026-01-04 • via Nuitee
E
Evgenii • couple • bg
6
2026-01-04 • via Nuitee
Z
Zhivko • solo_traveller • bg
9
2026-01-02 • via Nuitee
Y
Yuliia Sergevna • couple • ua
10
2025-12-30 • via Nuitee
N
Nesibe Ismailova • couple • se
10
Pros:

Перфектна чистота, всичко е свежо и удобно

2025-12-29 • via Nuitee