City House Family Hotel & Restaurant

Hotels
8.8 (1229 reviews)
19 Dragan Tsankov Str. , Ruse , bg

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Children allowed

Facilities

Clubhouse
Non-smoking rooms
Air conditioning
Restaurant
Room service
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Spacious rooms
Great location
Cons:
Parking difficulties
Noise from restaurant
Mold smell in room

Categories

Cleanliness
7.94
Several mentions of musty smells and mold, impacting the impression of cleanliness.
Service
9.41
Praise for staff attentiveness and politeness highlights excellent service.
Location
9.45
Centrally located and in a quiet neighborhood, making it a prime choice for visitors.
Room Quality
8.4
Spacious rooms are appreciated, though some guests noted issues with the cold.
Amenities
8.93
Amenities were standard for the hotel tier with a good breakfast and restaurant options.
Value for Money
8.39
Mixed feelings; some found it a good value but others had issues, particularly with noise.
Food and Beverage
8.94
Good breakfast was frequently mentioned, though noise from the restaurant affected enjoyment.
Overall Experience
8.91
Overall positive feedback, though specific issues impacted overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:37

Property Description

Luxurious Accommodation with Family-Friendly Amenities

Restaurant, Bar, and Garden: Indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, or relax in the serene garden.

Entertainment for All: Keep the kids entertained at the children’s playground while you enjoy the free WiFi and flat-screen TV in your air-conditioned room.

Convenience at Your Fingertips: Benefit from free luggage storage, complimentary parking, and shuttle transfer arrangements for a hassle-free stay.

Experience comfort and convenience at City House Family Hotel & Restaurant. Book now for an unforgettable stay!

Important information:

Please note that when booking more than 4 rooms, different policies and supplements may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 7 years old stay for BGN 30 per person per night when using an existing bed.
    People 7 years old and over stay for BGN 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs BGN 15 per day.

Location

Guest Reviews

8.8
Based on 1229 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
V
Veneta • solo_traveller • bg
8
Pros:

Добра цена, усмихнат персонал в хотела. Чисто, в тих район. Добра кухня в ресторанта.

Cons:

Букнахме "комфортна стая", а получихме таванско помещение, единият от нас трябваше да ходи приведен в своята половина. Твърде силен, натрапчив ароматизатор, наложи се да спим на отворен прозорец.

2026-04-17 • via Nuitee
A
AndreeaBB • solo_traveller • ro
10
2026-04-14 • via Nuitee
S
Silke • couple • de
8
Pros:

Preis-Leistungsverhältnis passt. Tolles Frühstück.

2026-04-13 • via Nuitee
E
Evgenia • solo_traveller • bg
10
Pros:

Чудесно местоположение, любезен персонал и вкусна храна 🙂

2026-04-13 • via Nuitee
K
KUZGUN • solo_traveller • tr
10
2026-04-13 • via Nuitee
N
Nezy • solo_traveller • bg
10
2026-04-11 • via Nuitee
I
Ivelina • solo_traveller • bg
9
2026-04-11 • via Nuitee
M
Milena • couple • bg
10
Pros:

Чисто, приятно,добро обзавеждане и мн.любезен и усмихнат персонал.

2026-04-07 • via Nuitee
J
JOSÉ ANTONIO • couple • es
8
2026-04-06 • via Nuitee
C
Catalin • couple • ro
9
Pros:

Camere curate, personal amabil, mic dejun foarte bun.

Cons:

Nu a fost cazul

2026-04-05 • via Nuitee
Даниела • couple • bg
10
Pros:

Уютна обстановка, отлична кухня, добра локация в града. Бяхме впечатлени от закуската и кухнята на хотела. Най-вкусните пици, които сме яли. За закуската- богата на разнообразие шведска маса, продукти с добро качество.
Всички от персонала бяха изключително мили и съдействащи.
Определено смятаме, че трябва да препоръчаме и оценим високо този хотел.

Cons:

Няма

2026-04-04 • via Nuitee
S
Stan • couple • nl
9
Awesome, very good breakfast
2026-03-30 • via Nuitee
V
Viktoria • couple • bg
10
Pros:

Страхотен ресторант

Cons:

Банята е доста тясна, но се преживява

2026-03-29 • via Nuitee
L
LALE • extended_group • tr
10
Gayet güzel
Pros:

Mis gibi kokan tertemiz ve geniş bir oda, güler yüzlü personel. Asansör olmadığını görünce annemin 2. kata çıkmasının mümkün olmadığını ve yardımcı olmalarını rica ettim, resepsiyondaki güleryüzlü görevli tereddütsüz giriş katındaki odayı ayarladı. Yalnız kahvaltı için de bir kat iniliyor bilginiz olsun. Kahvaltı yeterli. Otelle aynı bahçeyi paylaşan çok sempatik bir restoran var, kesinlikle tavsiye edilir, otelin kapısının önüne park edebilirsiniz.

Cons:

sadece banyo biraz iyileştirilirse harika olur. çünkü bi anda tüm banyo ıslanıyor.

2026-03-29 • via Nuitee
E
Ergyun • solo_traveller • at
10
2026-03-29 • via Nuitee
Иван • solo_traveller • bg
10
2026-03-28 • via Nuitee
Радослав • couple • bg
10
Pros:

Добро разположение, хубава стая

2026-03-28 • via Nuitee
C
Calin • couple • ro
10
2026-03-27 • via Nuitee
B
Borislav • solo_traveller • bg
9
2026-03-21 • via Nuitee
N
Nehir • couple • tr
10
2026-03-20 • via Nuitee