City House Family Hotel & Restaurant

Hotels
8.8 (1268 reviews)
19 Dragan Tsankov Str. , Ruse , bg

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Children allowed

Facilities

Clubhouse
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Spacious rooms
Great location
Cons:
Parking difficulties
Noise from restaurant
Mold smell in room

Categories

Cleanliness
7.94
Several mentions of musty smells and mold, impacting the impression of cleanliness.
Service
9.41
Praise for staff attentiveness and politeness highlights excellent service.
Location
9.45
Centrally located and in a quiet neighborhood, making it a prime choice for visitors.
Room Quality
8.4
Spacious rooms are appreciated, though some guests noted issues with the cold.
Amenities
8.93
Amenities were standard for the hotel tier with a good breakfast and restaurant options.
Value for Money
8.39
Mixed feelings; some found it a good value but others had issues, particularly with noise.
Food and Beverage
8.94
Good breakfast was frequently mentioned, though noise from the restaurant affected enjoyment.
Overall Experience
8.91
Overall positive feedback, though specific issues impacted overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:37

Property Description

Luxurious Accommodation with Family-Friendly Amenities

Restaurant, Bar, and Garden: Indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, or relax in the serene garden.

Entertainment for All: Keep the kids entertained at the children’s playground while you enjoy the free WiFi and flat-screen TV in your air-conditioned room.

Convenience at Your Fingertips: Benefit from free luggage storage, complimentary parking, and shuttle transfer arrangements for a hassle-free stay.

Experience comfort and convenience at City House Family Hotel & Restaurant. Book now for an unforgettable stay!

Important information:

Please note that when booking more than 4 rooms, different policies and supplements may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 7 years old stay for BGN 30 per person per night when using an existing bed.
    People 7 years old and over stay for BGN 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs BGN 15 per day.

Location

Guest Reviews

8.8
Based on 1268 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
Парфьонова • solo_traveller • ua
10
Pros:

Гарний заклад! Дякую персоналу за допомогу у вирішенні зручностей ( парковка, номер на першому поверсі, допомога в переміщенні, сніданок в номері) для мого чоловіка(інваліда). Смачна кухня, гарне розташування, чудова кава, зручні ліжка, затишна місцина, просторі, охайні номери. Рекомендую!!!

2026-05-21 • via Nuitee
V
Vasilev • solo_traveller • bg
8
2026-05-20 • via Nuitee
Z
Zoran • solo_traveller • at
9
2026-05-19 • via Nuitee
A
Anonym • solo_traveller • de
8
Pros:

Der freundliche Empfang vom Personal.
Das Hotel hat angrenzend ein schönes Restaurant und einen tollen Frühstücksraum/Bar.

Cons:

Der gräßliche Gestänge am Abend und in der Nacht im Bad.

2026-05-19 • via Nuitee
Z
Zlatka • solo_traveller • bg
10
Pros:

Хубав хотел, отлична локация, тихо и спокойно място близо до самия център, чисто и с прекрасно отношение към гостите, което обезсилва всякакви забележки.Отлично съотношение цена-качество.Благодаря!

2026-05-18 • via Nuitee
סודריsara • solo_traveller • il
8
2026-05-18 • via Nuitee
Ольга • extended_group • ua
10
2026-05-18 • via Nuitee
F
Florentina • couple • ro
10
2026-05-17 • via Nuitee
T
Tanya • family_with_children • bg
10
Cons:

Обслужването в ресторант-градината

2026-05-17 • via Nuitee
F
Fatih • solo_traveller • tr
10
Hotel restoranı da harika çalışanlar çok nazik fiyat harika yine kalacağım.
Pros:

Resepsiyonda ki personel çok nazik ve ilgili. Fiyat oldukça avantajlı

Cons:

Sevmediğim bir şey olmadı

2026-05-15 • via Nuitee
R
Radoslav • couple • bg
8
2026-05-15 • via Nuitee
A
Achim Laurențiu • solo_traveller • ro
10
2026-05-15 • via Nuitee
R
Radoslav • extended_group • bg
8
Чудесен градски хотел!
Pros:

Локацията е чудесна. Персонала е много приветлив и усложлив. Креватите да много удобни. Ресторанта е супер, а клиентите на хотела ползват 15% отстъпка.

Cons:

Банята има нужда от леко освежаване на душа и повече място за съхранение на принадлежности.

2026-05-15 • via Nuitee
E
EMRULLAH • couple • bg
10
2026-05-14 • via Nuitee
E
EVGENIYA • extended_group • bg
10
2026-05-14 • via Nuitee
C
Christian • solo_traveller • de
8
2026-05-13 • via Nuitee
L
Liliya • solo_traveller • bg
8
2026-05-11 • via Nuitee
B
Barbara • solo_traveller • gb
8
2026-05-10 • via Nuitee
V
Vassilev • solo_traveller • bg
10
People there compensate all the the small issue I had. Everything else doesn't matter. The service was amazing.
Pros:

Staff, restaurant and location

Cons:

The room needs some renovation.

2026-05-10 • via Nuitee
E
Evgeny • solo_traveller • il
7
Cons:

Номер был на втором этаже без лифта. Надо было тащить чемодан. В номере были скошенные потолки и все время боялись удариться головой

2026-05-10 • via Nuitee