Holiday Inn York by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.8 (7321 reviews)
York Racecourse, Tadcaster Road , York , gb

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Meeting rooms
Express check-out
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Decent amenities
Cons:
Cleanliness issues
Service delays
Food quality concerns

Categories

Cleanliness
6.91
Mixed feedback; some mention cleanliness issues such as dirty dishes and half-cleaned rooms.
Service
7.38
Reports of helpful staff but mixed experiences with management and service execution.
Location
8.92
Consistently praised as excellent for accessibility to site attractions and local amenities.
Room Quality
7.87
Generally comfortable rooms, though some reported issues like overheating and cramped space.
Amenities
7.9
Adequate amenities were available; however, noted service delays affected enjoyment.
Value for Money
8.36
Guests feel the price matches the services provided, despite some complaints.
Food and Beverage
6.91
Mixed reviews with concerns over breakfast service and quality.
Overall Experience
8.18
Guests enjoyed overall stay, though minor issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:18

Property Description

Discover a serene escape at Holiday Inn York, perfectly nestled in lush grounds and just steps from the excitement of York Racecourse.

Stylish Accommodations: Experience bright and airy bedrooms featuring air conditioning, free WiFi, and a host of amenities including work desks, tea/coffee facilities, and televisions with satellite channels and on-demand movies for your ultimate comfort.

Culinary Delights: Savor delectable dishes at our modern restaurant, catering to all tastes with a menu that highlights fresh, local ingredients, making every meal a memorable experience.

Convenient Location: Enjoy easy access to York's historic center, only a 10-minute drive away, and take advantage of our ample free parking and proximity to the Askham Bar Park and Ride Bus Station for effortless explorations.

Unwind and indulge in the perfect blend of comfort and convenience—book your stay at Holiday Inn York today!

Important information:

For guests with accessibility requirements, please contact the hotel in advance so we can explain the process of registering when you arrive with us.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 7321 reviews
Cleanliness: 6.91
Service: 7.38
Location: 8.92
Room Quality: 7.87
Amenities: 7.9
Value for Money: 8.36
Food and Beverage: 6.91
Overall Experience: 8.18
A
Amber • extended_group • gb
10
Pros:

Clean and close to the races with free parking

2026-05-16 • via Nuitee
R
Rebecca • solo_traveller • gb
10
2026-05-16 • via Nuitee
L
Linda • solo_traveller • gb
3
Noisy Room
Pros:

Easy check in and room ok. Breakfast good choice.

Cons:

Room 103, which was sited next to lift had noise from movement of lift all night. Spoke to Manager about this in morning, and itvwas clear that the site was aware of this. Response was that extra insulation had been installed. We'll if so, it was not doing its job.

2026-05-16 • via Nuitee
T
tracy • couple • gb
6
Pros:

Lovely & clean
Comfortable bed and pillows
Good food and choice at breakfast

Cons:

Was quite surprised to find the limited amount of coffee, milk etc on the tea tray and no biscuits !!
Was more than appalled that even though the sign on the wall said heating was controlled by the dial on the radiator, an hour after turning it on it was still completely cold. When I went to tell the girl on reception there was another couple there saying they had mo heating, and were told as we were that she would re boot it so there was heating ???
The following morning when we got up at 8 am again there was no heating and it was too cold in the room to even have a shower😞
When checking out we told this to the receptionist to be told it goes off early in the morning about 5
am so I’m guessing no one has heating in their room when they get up.
I thought after reading the sign in the room about how to control the temperature then we could do this ourself and I find it shocking that when paying over £100 a night the heating is only turned on when you ask and then only for a short time. This is such a shame as it would have been a lovely stay.

2026-05-16 • via Nuitee
E
Elizabeth • family_with_children • gb
10
2026-05-15 • via Nuitee
C
Cathy • couple • gb
7
Pros:

Convenient for York races

Cons:

Staff didn’t clear away used breakfast crockery.

2026-05-14 • via Nuitee
J
Jan • couple • gb
1
Has put us off ever staying in a Holiday Inn ever again.
Pros:

Could be beautiful if they cleaned it up a bit. Breakfast was good.

Cons:

We arrived and found the lounge areas where you had coffee were very dirty. It was like this the whole stay with food on the floor and stains on the tables. Reception staff(apart from one) did not smile or make you feel welcome. It was freezing in our room as heating not on, even though the weather was atrocious. Had to ask for a heater. York a bus ride away NOT walking distance as stated.

2026-05-14 • via Nuitee
S
steven • solo_traveller • gb
9
Stayed previously, good staff and location would return
Pros:

Location

Cons:

Overpriced but York is expensive anyway

2026-05-14 • via Nuitee
A
Allison • couple • gb
8
2026-05-14 • via Nuitee
G
Gary • couple • gb
8
2026-05-13 • via Nuitee
L
Lara • solo_traveller • gb
8
Pros:

Good breakfast selection

Cons:

Could be a bit cleaner

2026-05-13 • via Nuitee
S
Steven • solo_traveller • gb
9
Pros:

Good parking,plenty of spaces.
Good bus route into town with stops very near to hotel.
Good size of room comfortable bed and very quiet as it's set back from the road.

Cons:

Nothing to complain about

2026-05-13 • via Nuitee
S
Simonetta • couple • gb
10
Perfect for short stays.
Pros:

Extremely comfortable beds!

Cons:

All
Good

2026-05-12 • via Nuitee
H
Hilary • family_with_children • gb
8
2026-05-12 • via Nuitee
B
Bryan • couple • gb
10
2026-05-12 • via Nuitee
D
daniel • solo_traveller • gb
7
Nice breakfast. Decent room
Pros:

Bathroom was clean and modern. Breakfast was good.

Cons:

Very noisy from 5qm in morning as right above reception (noise of taxis, giluets and staff talking and shouting).
Bedroom was basic but could do with update as bit tired (coffee stains on walls, marks and chipped/dinted walls).

2026-05-12 • via Nuitee
W
Wayne • couple • gb
8
2026-05-11 • via Nuitee
C
Clive • couple • gb
6
2026-05-11 • via Nuitee
J
jean • solo_traveller • gb
7
2026-05-11 • via Nuitee
A
Andrew • solo_traveller • gb
7
The venue met my needs for an overnight stop and a trip to explore York.
Pros:

Room was as described, breakfast meal was good, lots of choice of hot and cold dishes.
Location was excellent on the outskirts of York. A good bus service into York with a bus stop a short distance from the hotel. York itself is quite expensive to park a vehicle so this was a good option.
The reception staff were pleasant and helpful.

Cons:

I had to work out how to get the TV to work, the aerial lead had become disconnected. So an easy fix.

2026-05-11 • via Nuitee