Holiday Inn York by IHG

Hotels
Holiday Inn Hotels & Resorts
York Racecourse, Tadcaster Road , York , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Decent amenities
Cons:
Cleanliness issues
Service delays
Food quality concerns

Categories

Cleanliness
6.91
Mixed feedback; some mention cleanliness issues such as dirty dishes and half-cleaned rooms.
Service
7.38
Reports of helpful staff but mixed experiences with management and service execution.
Location
8.92
Consistently praised as excellent for accessibility to site attractions and local amenities.
Room Quality
7.87
Generally comfortable rooms, though some reported issues like overheating and cramped space.
Amenities
7.9
Adequate amenities were available; however, noted service delays affected enjoyment.
Value for Money
8.36
Guests feel the price matches the services provided, despite some complaints.
Food and Beverage
6.91
Mixed reviews with concerns over breakfast service and quality.
Overall Experience
8.18
Guests enjoyed overall stay, though minor issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:18

Property Description

Modern Comforts and Convenient Location

Luxurious Amenities
The bright and airy bedrooms with air conditioning and free WiFi offer a comfortable stay. Enjoy the convenience of a work desk, tea/coffee facilities, and entertainment with satellite channels and on-demand movies.

Dining Delights
Indulge in delicious breakfast and homely dishes at Junction Restaurant. Unwind at the lounge bar and terrace with a cup of Starbucks coffee, perfect for relaxing after a day of exploring.

Easy Access to Attractions
With a short walk to the city centre and nearby attractions like Goddards House and Garden, guests can easily explore the beauty of York. Conveniently located near Askham Bar Park and Ride Bus Station for hassle-free transportation.

Book your stay at Holiday Inn York for a perfect blend of comfort and convenience.

Important information:

For guests with accessibility requirements, please contact the hotel in advance so we can explain the process of registering when you arrive with us.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 6.91
Service: 7.38
Location: 8.92
Room Quality: 7.87
Amenities: 7.9
Value for Money: 8.36
Food and Beverage: 6.91
Overall Experience: 8.18
M
Michelle family_with_children im
3
I guess for the two nights we were there it did the job but definitely wouldn’t choose to stay again.
Pros:

The restaurant and bar area was very nice, staff pleasant and helpful, we had a meal at dinner and breakfast both very good, maybe dinner menu a little over priced but I guess your in a city. Enjoyed the walk from the hotel into the city centre, which took approx 20mins.

Cons:

Stayed in a family room, was run down and shabby and very small, felt claustrophobic, was very warm and the sofa bed was not suitable for two 13 year olds. Didn’t feel clean. The bathroom also very small, no where suitable to hang 4 bath towels to dry ready for the next day. Fixtures on the wall hanging on by a thread, the light on the dressing table did not work and the lamp stand in the corner was almost falling over, also did not work because there was no plug to plug it in. Carpets need a good cleaning or changing and the room itself needs redecorating, a freshen up. The main bed had really small pillows. The bed was comfortable.

2026-08-29 via Nuitee
A
alexandru solo_traveller gb
2
Pros:

Good location,great views

Cons:

Cleaning was poor ,toilet seat dirty underneath.Sofa bed very uncomfortable

2026-08-29 via Nuitee
J
Joanne couple gb
10
Hotel is easy to find and a nice walk into York’s centre (roughly 40mins). Staff at reception and nice and helpful.
Pros:

Easy to find, nice and clean, surrounding area seemed nice and quiet, tea and coffee in the room and also extra for you to top up the station just through the entrance. Free parking.

Cons:

N/A

2026-08-29 via Nuitee
E
Eve family_with_children gb
3
Room cramped. Restaurant staff useless
Pros:

Bed was comfy. Reception area nice.

Cons:

The room was too small for a family of 4. You couldn’t move. It was like a game of jenga. The breakfast was a joke. Staff didn’t know what they were doing. Seemed the hotel was ran by teens who didn’t have the experience or want to be there.

2026-08-29 via Nuitee
K
Keith family_with_children gb
8
Small problems with room but overall a nice stay
Pros:

Excellent breakfast Room needs a little tlc and small problems sorted

Cons:

Slight work needed on room

2026-08-28 via Nuitee
R
Rebecca couple gb
8
Perfectly adequate for one night
Pros:

Breakfast.
Peace and quiet.
Location

Cons:

A bit shabby in parts.

2026-08-28 via Nuitee
E
Ewan extended_group gb
8
2026-08-28 via Nuitee
P
Paul extended_group gb
8
2026-08-28 via Nuitee
C
colin couple gb
9
2026-08-28 via Nuitee
R
Richard solo_traveller gb
8
Pros:

We've been here before and the accommodation was just as good. The staff were excellent and knowledgeable. Because of the hot weather, the room air conditioning was a blessing.

Cons:

Can't actually think of anything I didn't like exerting worked well.

2026-08-28 via Nuitee
D
David couple gb
9
Enjoyable, would book again.
Pros:

We have stayed at the property once before, found it excellent for our purposes and would book again.

Cons:

The bathroom was a little on the small side.

2026-08-27 via Nuitee
R
Ronald solo_traveller gb
3
Disappointing
Cons:

Room not serviced even though I had asked reception. Told it would be done but it wasn't. No clean bedding and dirty towels left on floor
Tv not working on arrival but fixed later.
No safety bath mat in shower.

2026-08-27 via Nuitee
E
England solo_traveller gb
8
Holiday inn
Pros:

Great service
Good location

Cons:

Bathroom to small
Bed to hard didn't sleep well

2026-08-27 via Nuitee
C
Caron couple gb
8
Overall, good.
Pros:

Clean facilities.

Cons:

No shower gel.

2026-08-26 via Nuitee
S
Sabrina solo_traveller ch
8
2026-08-26 via Nuitee
P
Paul couple gb
10
Welcoming, understanding, and efficient.
Pros:

Really quick to help. My room was adjusted before I even made it back from reception as I wanted the sofa bed to be returned to a sofa. All the staff are friendly, smart , and very responsive.

2026-08-26 via Nuitee
H
Helen couple gb
9
Great for one or two nights
Pros:

Good location. Great price. Comfortable bed. No issues.

Cons:

No fridge. No bath.

2026-08-26 via Nuitee
E
Eveline solo_traveller gb
5
2026-08-25 via Nuitee
K
Kelly couple gb
8
2026-08-25 via Nuitee
T
Thomas family_with_children gb
6
My son and I made do, rather than being completely comfortable.
Pros:

Breakfast very good.

Cons:

Shower room rediculously small. Housekeeping poor. Room not touched twice. Had to request clean towels,also coffee .

2026-08-24 via Nuitee