Holiday Inn York by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.8 (6978 reviews)
York Racecourse, Tadcaster Road , York , gb

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Free
Children allowed
Pets allowed

Facilities

Meeting rooms
Express check-out
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Decent amenities
Cons:
Cleanliness issues
Service delays
Food quality concerns

Categories

Cleanliness
6.91
Mixed feedback; some mention cleanliness issues such as dirty dishes and half-cleaned rooms.
Service
7.38
Reports of helpful staff but mixed experiences with management and service execution.
Location
8.92
Consistently praised as excellent for accessibility to site attractions and local amenities.
Room Quality
7.87
Generally comfortable rooms, though some reported issues like overheating and cramped space.
Amenities
7.9
Adequate amenities were available; however, noted service delays affected enjoyment.
Value for Money
8.36
Guests feel the price matches the services provided, despite some complaints.
Food and Beverage
6.91
Mixed reviews with concerns over breakfast service and quality.
Overall Experience
8.18
Guests enjoyed overall stay, though minor issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:18

Property Description

Discover a serene escape at Holiday Inn York, perfectly nestled in lush grounds and just steps from the excitement of York Racecourse.

Stylish Accommodations: Experience bright and airy bedrooms featuring air conditioning, free WiFi, and a host of amenities including work desks, tea/coffee facilities, and televisions with satellite channels and on-demand movies for your ultimate comfort.

Culinary Delights: Savor delectable dishes at our modern restaurant, catering to all tastes with a menu that highlights fresh, local ingredients, making every meal a memorable experience.

Convenient Location: Enjoy easy access to York's historic center, only a 10-minute drive away, and take advantage of our ample free parking and proximity to the Askham Bar Park and Ride Bus Station for effortless explorations.

Unwind and indulge in the perfect blend of comfort and convenience—book your stay at Holiday Inn York today!

Important information:

For guests with accessibility requirements, please contact the hotel in advance so we can explain the process of registering when you arrive with us.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 6978 reviews
Cleanliness: 6.91
Service: 7.38
Location: 8.92
Room Quality: 7.87
Amenities: 7.9
Value for Money: 8.36
Food and Beverage: 6.91
Overall Experience: 8.18
S
Sharon • couple • gb
9
2026-03-29 • via Nuitee
S
Sarah • family_with_children • gb
7
2026-03-28 • via Nuitee
R
Robert • couple • gb
1
Staff need some serious Customer Service Training - Shocking !!!
Pros:

Absolutely Nothing - Ruined our Holiday !!!

Cons:

Absolutely terrible Hotel - needs updating badly. Exceptionally rude staff upon arrival! Really insulting shouting at us when we arrived saying "Oi it's an extra £15.00 for THAT dog" !!! Disgusting behaviour !!!

2026-03-28 • via Nuitee
T
Tarandeep • solo_traveller • in
8
2026-03-28 • via Nuitee
R
Rowan • couple • gb
5
2026-03-28 • via Nuitee
M
Mary • couple • gb
8
2026-03-27 • via Nuitee
D
DIMITRIOS • extended_group • gr
7
2026-03-27 • via Nuitee
D
David • couple • gb
7
Stayed here a few years ago nothing changed. Wardrobe broken
Pros:

Close to the City

Cons:

Needed an update

2026-03-27 • via Nuitee
L
Lindsay • couple • gb
10
Enjoyable
Pros:

Spacious and clean

Cons:

Too warm although we turned radiators off

2026-03-27 • via Nuitee
P
Peter • family_with_children • gb
9
2026-03-26 • via Nuitee
J
Joita • family_with_children • ro
10
2026-03-26 • via Nuitee
T
Tabitha • family_with_children • gb
10
Great stay staff helpful nice room and bathroom. Nice breakfast
Pros:

Great for families and anyone really

2026-03-26 • via Nuitee
S
S • solo_traveller • gb
8
Convenient and accessible location on the outskirts of the city
Pros:

Plenty of parking. I paid for breakfast separately but it was good value.

Cons:

Luckily not applicable this stay but I have previously been allocated rooms with a connecting door and that is not good.

2026-03-25 • via Nuitee
F
Fatos • couple • gb
1
Pros:

Very unprofessional and rude stuff
I would never book holiday inn ever .

2026-03-23 • via Nuitee
D
David • couple • gb
8
Good location, good value, gpod breakfast but a little tired
Pros:

Very good breakfast selection of cereals, fruit, bread, pastries.
Convenient location - near start of former rail trail to Selby, also on bus route into city centre

Cons:

Condition of some doors and painted surfaces quite poor due to age and damp. Refurbishing needed.

2026-03-23 • via Nuitee
L
Laraine • couple • gb
8
We were happy with this hotel and location and would definitely stay there again.
Pros:

Our room was larger than expected and clean. However, the bathroom is extremely small but again clean.
There was a good choice of food available at breakfast.
The location suited us as we used public transport when going into the centre of York and buses were frequent.

Cons:

We would have preferred a safe in the room.

2026-03-23 • via Nuitee
M
Maria • family_with_children • gb
6
Quick stay, nice breakfast.
Pros:

Breakfast was nice. New upgraded restaurant is good. I last visited this hotel in July 2024 and there were works taking place in the restaurant.

Cons:

My room was dusty and caused me to sneeze the whole night. I did not have a good night sleep and I woke up congested. I had to drive back to Scotland after checkout and I was very tired. I got to the hotel around 9pm and after I went to my room, I went straight to bed. My young daughter fell asleep straight away so I wasn’t able to inform anyone about the dusty room as I didn’t want to wake her and move her to another room. I tried opening the windows but it didn’t help much. There was also a musty smell in the room..

2026-03-23 • via Nuitee
D
David • couple • gb
10
2026-03-22 • via Nuitee
M
Melanie • couple • gb
8
Would stay again for a short visit
Pros:

Large King-size bed
Nice restaurant/reception area
Handy local buses into city centre

Cons:

Towels not large enough, not of a good quality
Bathroom for a king size room was bijou
No bathrobe

2026-03-22 • via Nuitee
D
David • couple • gb
8
2026-03-22 • via Nuitee