Grand Hotel Therme

Hotels
8.9 (723 reviews)
Neofit Rilski Str. , Banya , bg

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Nice facilities
Great spa
Comfortable beds
Good pools
Value for money
Cons:
Staff not polite
Food variety lacking
Cleanliness issues
Awkward service experience

Categories

Cleanliness
8.11
Mention of cockroaches in the room and restaurant suggests some cleanliness issues.
Service
9.08
General issues with staff politeness, but adequate service overall.
Location
9.62
No specific issues mentioned; generally positive sentiment.
Room Quality
8.57
Mixed sentiments, comfortable beds highlighted, but a cockroach was found in the room.
Amenities
9.6
Very positive remarks about spa and pools.
Value for Money
9.06
Overall good experience, but minor issues with all-inclusive offering.
Food and Beverage
8.11
Mentioned lack of variety and issues with the all-inclusive package.
Overall Experience
9.08
General satisfaction despite specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:10

Property Description

Luxurious Amenities

Indulge in the deluxe offerings at Grand Hotel Therme, including an outdoor swimming pool, fitness centre, indoor pool, sauna, and evening entertainment.

Culinary Delights

Savor a delicious breakfast with various options, and dine at the onsite restaurant serving a diverse range of cuisines, from Italian to local delicacies.

Wellness Paradise

Relax and rejuvenate in the hotel's wellness area, featuring a hot tub and hot spring bath, or enjoy recreational activities like skiing, with ski equipment and bike hire available.

To enjoy a lavish retreat at Grand Hotel Therme and experience unmatched luxury, book now.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 723 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.62
Room Quality: 8.57
Amenities: 9.6
Value for Money: 9.06
Food and Beverage: 8.11
Overall Experience: 9.08
D
ddff4a9bb3c6728fa75ff78473ded9d4 • solo_traveller • bg
10
2026-04-18 • via Nuitee
4
4888a7b517e573b51e5da10ac1b23458 • couple • bg
10
2026-04-17 • via Nuitee
0
00ccdea68c197158cb2d0586c3245a94 • couple • bg
10
2026-04-17 • via Nuitee
3
30870f8a26ff736a716bf2f981e77b0d • family_with_children • ua
10
В целом, хочется приехать ещё, одной ночи мало
Pros:

Все включено, есть паркоместа, разнообразие на шведской линии

Cons:

Хотелось больше сервиса именно от персонала

2026-04-16 • via Nuitee
B
baa79565150071ca56d58b9a2a59c8ad • couple • us
10
2026-04-14 • via Nuitee
3
312db5426db370fbab3347f3b42119d6 • couple • bg
8
2026-04-13 • via Nuitee
A
a035acd83c3273798d004452d708e01b • couple • tr
9
2026-04-13 • via Nuitee
1
13bbf9d1f8e271e7cbc7011b4f118b7b • solo_traveller • bg
7
Милен
Pros:

Освен храната, друго всичко ми хареса !

Cons:

Храната не беше на нивото, за което се плаща за олинклузив !

2026-04-13 • via Nuitee
A
a035acd83c3273798d004452d708e01b • family_with_children • tr
8
2026-04-13 • via Nuitee
M
Milena • couple • de
8
2026-04-08 • via Nuitee
Z
Zornitsa • solo_traveller • bg
10
2026-04-08 • via Nuitee
S
Serhii • couple • ua
8
2026-04-08 • via Nuitee
T
Todor • couple • bg
8
2026-04-07 • via Nuitee
C
Chumarova • couple • bg
10
Всичко беше много хубава много ми хареса за 2 път идвам и бих хо посетила пак но има няколко неща който може да се оправ
Pros:

Всичко

Cons:

Нямаше такова

2026-04-07 • via Nuitee
C
Chousein • couple • gr
10
Do not Hurry enjoy the rhythm
Pros:

Everything professional

Cons:

I didn’t find anything negative

2026-04-06 • via Nuitee
Тодор • family_with_children • bg
10
2026-04-05 • via Nuitee
R
Rafaela • couple • gr
8
2026-04-04 • via Nuitee
M
megan13 • couple • bg
10
2026-04-04 • via Nuitee
Наталия • couple • bg
5
Не ми харесва храната
Pros:

Харесва ми спа-то, големите външни басейни

Cons:

Категорично не ми харесва храната, въобще не отговаря цената на нивото на храната. Персоналът не говори нито български, нито английски. Изглед планина е към ромската махала, цяло нощ се оглася от висока музика.

2026-04-03 • via Nuitee
T
Todor • couple • bg
10
Cons:

Леко високи цени

2026-04-02 • via Nuitee