Grand Hotel Therme

Hotels
8.9 (815 reviews)
Neofit Rilski Str. , Banya , bg

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Nice facilities
Great spa
Comfortable beds
Good pools
Value for money
Cons:
Staff not polite
Food variety lacking
Cleanliness issues
Awkward service experience

Categories

Cleanliness
8.11
Mention of cockroaches in the room and restaurant suggests some cleanliness issues.
Service
9.08
General issues with staff politeness, but adequate service overall.
Location
9.62
No specific issues mentioned; generally positive sentiment.
Room Quality
8.57
Mixed sentiments, comfortable beds highlighted, but a cockroach was found in the room.
Amenities
9.6
Very positive remarks about spa and pools.
Value for Money
9.06
Overall good experience, but minor issues with all-inclusive offering.
Food and Beverage
8.11
Mentioned lack of variety and issues with the all-inclusive package.
Overall Experience
9.08
General satisfaction despite specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:10

Property Description

Luxurious Amenities

Indulge in the deluxe offerings at Grand Hotel Therme, including an outdoor swimming pool, fitness centre, indoor pool, sauna, and evening entertainment.

Culinary Delights

Savor a delicious breakfast with various options, and dine at the onsite restaurant serving a diverse range of cuisines, from Italian to local delicacies.

Wellness Paradise

Relax and rejuvenate in the hotel's wellness area, featuring a hot tub and hot spring bath, or enjoy recreational activities like skiing, with ski equipment and bike hire available.

To enjoy a lavish retreat at Grand Hotel Therme and experience unmatched luxury, book now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 815 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.62
Room Quality: 8.57
Amenities: 9.6
Value for Money: 9.06
Food and Beverage: 8.11
Overall Experience: 9.08
B
Borislav • solo_traveller • de
8
2026-08-06 • via Nuitee
Y
Yana • family_with_children • bg
6
Качеството не отговаря на цените.
Pros:

Има доста забавления за деца и много хубава СПА зона. Стаите са просторни.

Cons:

Имахме ол инклузив пакет, но въпреки това доста от нещата във фън парка се заплащат, не може да се разбере предварително кое е включено и кое не. Стаята ни беше със запушена мивка и вратата на терасата не се затваряше, което не е окей за цената, която платихме. Отделно исках стая с две легла, а ни настаниха в стая със спалня.

2026-08-06 • via Nuitee
S
Stefan • couple • bg
10
Префектна почивка!
Pros:

Приятна атмосфера, голяма разнообразие. Персонала е перфектна машина. Отлична и разнообразна храна. СПА зоната е уникална.

Cons:

Стая 1211, ремонта на стената над леглото не е за 5 звезден хотел.

2026-08-05 • via Nuitee
G
George • solo_traveller • bg
5
Pros:

The facility, the fun park

Cons:

The food, the staff doesn't know what is going on, too many rules

2026-08-04 • via Nuitee
L
Larisa • couple • ru
9
2026-08-04 • via Nuitee
D
Denis • family_with_children • bg
9
Amazing complex for a great weekend getaway or more!
Pros:

Amazing hotel complex to stay with the kids - nothing to worry about, plus kids are busy in the pools and fun park so they are away from their devices and constantly doing something fun. Lots of activities for the adult as well, highly recommend

Cons:

Wifi did not work well in the rooms, and more or less in the public areas, which made it difficult to work, as 5G signal is also very weak there. This is the only detail that needs improvement.

2026-08-04 • via Nuitee
L
Lidi • couple • bg
9
2026-08-04 • via Nuitee
H
Helena • couple • ch
10
EXCELENCIA Y PROFESIONALIDAD
Pros:

Todo fue maravilloso. Nos atendió GERGANA, nuestras felcitaciones!!! Trabajo profesional y de acogida excepcional. Solo nos pudimos alojar una noche, llegamos a 16h00 y nos permitieron estar hasta el dia siguiente con comida incluida. Haremos publicidad de este lugar. NUETRO MEJOR ALOJAMIENTO hasta ahora.

Cons:

Todo esra PERFECTO.

2026-08-04 • via Nuitee
S
Svetoslav • couple • bg
10
Pros:

Обслужване, спа, отношение на персонал, обстановка

Cons:

Няма такова

2026-08-04 • via Nuitee
F
Fatme • solo_traveller • bg
10
2026-08-04 • via Nuitee
A
Atanasov • family_with_children • bg
7
Good as expected.
Pros:

Good as expected.

Cons:

About the restaurants- staff little rude at the breakfast end hours.
About the parking- should be provided some shelters above the parking lots due to extreme heat from the sun. The photo voltaic should be placed over the parking lots instead of the building roofs.

2026-08-03 • via Nuitee
Манол • solo_traveller • bg
10
2026-08-03 • via Nuitee
D
Daniela • solo_traveller • bg
10
2026-07-24 • via Nuitee
M
Monika • couple • bg
10
2026-07-23 • via Nuitee
O
Olga • family_with_children • bg
10
2026-07-23 • via Nuitee
A
Angelos • family_with_children • gr
10
Ολα ηταν υπεροχα!!!!
Pros:

Τοποθεσια η kids area για τα παιδια μαγικη οι πισινες το φαγητο τα σπα το γυμναστηριο ευγενικο προσωπικο και η κοπελα διπλα στην ρεσεψιον πολυ ευγενικη !
Το ξενοδοχειο εχει τα παντα και ολα προσεγμενα και καθαρα!

Cons:

Ολα μας αρεσαν!

2026-07-20 • via Nuitee
Александрина • solo_traveller • bg
7
Pros:

Удобства , просторно е , персоналът е много любезен

Cons:

Храната

2026-07-20 • via Nuitee
A
Atanas • couple • bg
10
2026-07-20 • via Nuitee
S
Stefan • solo_traveller • bg
10
2026-07-19 • via Nuitee
Албена • solo_traveller • bg
10
2026-07-10 • via Nuitee