Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Noise from street
No elevator

Categories

Cleanliness
7.84
Some reviews mention issues like unpleasant odors initially, but after cleaning, no problems were reported.
Service
8.81
Staff are consistently described as friendly and helpful, receiving high praise from guests.
Location
8.85
The location is frequently noted as perfect and very convenient for accessing local attractions.
Room Quality
7.8
Rooms are spacious and comfortable, though some mention noise and a hard bed.
Amenities
8.33
Amenities are generally satisfactory, with various tours and transport options offered.
Value for Money
8.29
Guests feel they received good value for their money considering the central location.
Food and Beverage
7.84
No specific food and beverage mentions, but local cafes and shops nearby enhance experience.
Overall Experience
7.81
Overall, guests had a pleasant experience with the combination of location, service, and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:28

Property Description

Central Location in Hanoi

Located in the heart of Hanoi, just 400 meters from the historic Hanoi Old City Gate, Joye Hotel offers convenience and easy access to popular attractions.

Comfortable Rooms with Modern Amenities

Experience comfort in every room with air conditioning, flat-screen TV, safety deposit box, and more. Some rooms even feature balconies with stunning city views.

Convenient Services and Nearby Attractions

Enjoy a 24-hour front desk, concierge service, and currency exchange during your stay. Explore nearby attractions like the Thang Long Water Puppet Theater and Hoan Kiem Lake.

Book your stay at Joye Hotel now and experience the perfect blend of comfort and convenience in Hanoi.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.2
Based on 249 reviews
Cleanliness: 7.84
Service: 8.81
Location: 8.85
Room Quality: 7.8
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 7.84
Overall Experience: 7.81
S
Sothearith • solo_traveller • kh
10
2026-05-30 • via Nuitee
T
tuan • solo_traveller • vn
8
2026-05-29 • via Nuitee
Y
yosoyro • solo_traveller • es
7
2026-05-29 • via Nuitee
F
Federico • couple • it
9
2026-05-27 • via Nuitee
N
Nhung • solo_traveller • vn
6
Pros:

Trung tâm phố cổ, đi lại thuận tiện

Cons:

Thiết bị cũ quá, trông lỗi thời và không được sạch sẽ

2026-05-25 • via Nuitee
J
Jenny • solo_traveller • gb
5
Good budget option for Hanoi but wouldn’t stay more than a few nights
Pros:

Great location and central to beer street and local attractions. We had a room at the back which was very quiet despite the busy location. The staff were very friendly and washing was reasonably priced

Cons:

Top floor and had no lift. We had seen this in reviews and disregarded however in 38 degrees and backpacks it was steep. The room was on the back so didn’t really have a real window as it was between 2/3 other buildings so made the room feel quite dank and dreary

2026-05-24 • via Nuitee
S
Shukry • solo_traveller • au
5
It was fine
Pros:

Convenient location

Cons:

The property does not have a lift, but this was not explicitly stated in the listing. I was given a room on Level 4 and had a very difficult time carrying my bags up and down the stairs, especially as I had sore arms. This was inconvenient and disappointing, and I believe the absence of a lift should be clearly highlighted in the property description.

2026-05-22 • via Nuitee
L
ldsveloso • solo_traveller • br
3
Barulhento e desconfortável
Pros:

Funcionários sao atenciosos, falam bem inglês e super dispostos a ajudar

Cons:

Quarto fica no 4° andar sem elevador. Foi cansativo para mim, se você for idoso ou sedentário vai ser exaustivo ou mesmo inviável. O hotel fica no centro perto de tudo, mas é uma região extremamente barulhenta a noite. Os bares tocam música muito alta a noite inteira (eu estava no quarto andar e parecia que tinha uma balada/discoteca acontecendo no meu quarto). Eu consegui dormir, mas não foi confortável.

2026-05-18 • via Nuitee
S
saskia • solo_traveller • fr
6
Pros:

Très bon accueil, très bien situé

Cons:

Manque de propreté dans la chambre et surtout dans la salle de bain où c était extrêmement humide et l'eau de la douche ne partait pas

2026-05-11 • via Nuitee
T
Thilini Deshani • family_with_children • lk
8
2026-05-03 • via Nuitee
R
rachael • solo_traveller • nz
8
Pros:

Very good value for money, very happy for the cost

Cons:

The carpet on the stairs was quite dirty, and was very dated but we had shoes on so it wasn't a problem for us and you definitely get value for your money

2026-05-01 • via Nuitee
A
Anne-Eleonore • family_with_children • fr
9
2026-04-30 • via Nuitee
R
Rafał • couple • pl
6
2026-04-29 • via Nuitee
K
Karine • couple • ca
8
2026-04-25 • via Nuitee
F
Fiona • extended_group • gb
9
Exceptionally friendly and helpful staff. Good communication and central location.
Pros:

Clean, helpful staff and great location in Old Quarter

2026-04-24 • via Nuitee
C
Clémentine • couple • fr
8
2026-04-24 • via Nuitee
M
marie-pierre • family_with_children • fr
9
Vraiment un très bon accueil, nous recommandons sans hésitation
Pros:

Un accueil très chaleureux et de bons conseils.
Possibilité de laisser les bagages à l'arrivée comme au départ.

Cons:

Un peu de bruit possible suivant l'orientation des chambres

2026-04-23 • via Nuitee
A
Andreas • solo_traveller • gr
10
2026-04-21 • via Nuitee
L
Leenshya • solo_traveller • mu
9
It was a comfortable and enjoyable stay.
Pros:

The lady at reception was extremely courteous and helpful.Her brother as well was kind and helpful.
The location is excellent, right in the heart of everything.
Excellent value for money.

Cons:

Accessing the room on the fourth floor via stairs was somewhat tiring; considering the price, it was acceptable!

2026-04-20 • via Nuitee
L
Laura • couple • ar
8
Pros:

The location

Cons:

We didn’t know that it was in the fifth level without elevators

2026-04-19 • via Nuitee