Tokyo Ueno New Izu Hotel

Hotels
8.2 (2952 reviews)
Taito-ku, Higashiueno 3-13-1 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Staff adhere to local safety protocols
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Clean and comfortable
Friendly staff
Convenient location
Good amenities
Cons:
Room too small for more than two
Moldy smell in some rooms
Lack of coffee machine

Categories

Cleanliness
7.98
Rooms were generally clean, but some complaints about moldy smells.
Service
8.45
Staff were friendly and helpful according to multiple reviews.
Location
8.69
Convenient location close to Ueno Station, easy access to transportation.
Room Quality
7.94
Rooms generally spacious, though some were noted to be small for multiple occupants.
Amenities
8.27
Amenities like washing machines and daily cleaning were appreciated.
Value for Money
8.13
Overall good value considering cleanliness and location, but some mentioned limited space.
Food and Beverage
7.98
Minor mentions of lacking a coffee machine, but overall satisfactory.
Overall Experience
8.15
Positive experiences shared, with guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:57

Property Description

Luxurious Accommodations
Experience the perfect blend of comfort and style at Tokyo Ueno New Izu Hotel. Choose between Western rooms with classical decor or a traditional Japanese-style room with tatami flooring. Enjoy modern amenities such as a flat-screen TV, tea maker, and fridge in every room.

Convenient Location
Located just a 5-minute walk from JR Ueno Train Station, our hotel offers easy access to popular attractions like Ueno Park, Akihabara, and Asakusa. With Keisei Line Ueno Station nearby, traveling to Narita Airport is a breeze.

Exceptional Services
Relax in our lobby with free Wi-Fi, utilize the free-use internet terminal, or freshen up your clothes with our coin-operated laundry machines. Book your stay at Tokyo Ueno New Izu Hotel for a memorable and hassle-free experience.

Important information:

Please note that full payment is required at check-in.

Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability.

Guests with children must inform the property at time of booking as extra charges may apply. Please specify how many children will be staying with you and their respective ages in the special request box.

Please note adult rates are applicable to children 6 years and older. Please contact the property for more details.

Early check in or late check out are not available at this property.

Guests who wish to send luggage to the hotel before check-in must indicate the following on the luggage:
- Name of the Guest in English
- Date of Arrival in English

Please note that the Single Room with Shared bathroom has no bathroom or toilet. Bathrooms and toilets are shared and not equipped to the room itself.

The hotel cannot accept luggage delivered more than 1 week prior to the check-in date. Note the hotel does not accept refrigerated or frozen products, and large luggage cannot be stored due to limited storage space.

Please note smoking is strictly prohibited in nonsmoking rooms. Any violation of this policy will result in eviction from the property and additional cleaning fees will be charged.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.2
Based on 2952 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.69
Room Quality: 7.94
Amenities: 8.27
Value for Money: 8.13
Food and Beverage: 7.98
Overall Experience: 8.15
L
Lemuel Dave • couple • ae
10
Exceptional stay in Tokyo
Pros:

This accommodation saved us in a pinch. We arrived one day early in Japan and had to look for an accommodation for the night. Price is fair for the room and urgency. Room was very clean. Good location, very close to metro station and some tourist spots.

Really appreciate the fact that this accommodation allows us to leave our luggage for the day after checking out. The front desk was very helpful.

2026-03-21 • via Nuitee
R
Reilly • solo_traveller • us
9
2026-03-21 • via Nuitee
A
Akiko • couple • jp
5
2026-03-21 • via Nuitee
L
LAI FUN • solo_traveller • sg
8
2026-03-21 • via Nuitee
T
Tze-Jiun • extended_group • tw
10
2026-03-19 • via Nuitee
W
WEN CHI • couple • tw
5
2026-03-18 • via Nuitee
S
Scott • solo_traveller • au
9
2026-03-18 • via Nuitee
林 • extended_group • tw
10
飯店位子很好，上野車站三號出口出來直走不用幾分鐘就到達，沿路還有小七（可退稅）飯店旁邊就是全家，出門前將鑰匙寄放櫃檯不用帶走，完全不怕弄丟需賠償，第二次回住一樣很優秀，推薦給家庭會多人一起旅遊的人
Pros:

和式房空間很可以，四個行李廂也是很輕鬆，浴室空間很剛好

Cons:

廁所偏小，插座不多

2026-03-17 • via Nuitee
C
CHIACHI • extended_group • tw
8
我們這次是團體旅遊八人住在榻榻米房, 整體來說很舒服, 位置距離上野站很近, 雖然要走一段路但CP值很高
Pros:

房間比較小但是是性價比很高的房間, 此趟去滑雪所以大家帶了雪板住在榻榻米房, check in 的時候服務人員就告知房間應該放不下, 所以讓我們寄在樓下櫃台, 服務人員非常熱情且貼心, 這是我來到東京住在上野第二次住這裡, 下次還會再來

Cons:

除了房間較小外都很好

2026-03-16 • via Nuitee
J
Jonathan • solo_traveller • il
10
Pros:

Great staff, warm welcome and let me storage my suitcases before and after checkout to go adventure tokyo

2026-03-15 • via Nuitee
C
Camillecam • couple • fr
9
Pros:

Très bien placé, le lit était confortable, très peu de bruit

Cons:

Salle de bain un peu humide, mais ils ont quand même une aération

2026-03-14 • via Nuitee
S
Sinkkonen • couple • fi
8
2026-03-13 • via Nuitee
J
JYH SHYAN • solo_traveller • tw
8
2026-03-11 • via Nuitee
C
Chingyi • extended_group • tw
8
離上野站近，但京成上野站出來要摸索一下，周邊安靜，也有超商。
2026-03-11 • via Nuitee
S
SHAOLUN • couple • tw
10
2026-03-11 • via Nuitee
C
CHIEN-HUI • solo_traveller • tw
9
2026-03-11 • via Nuitee
F
Farseer • solo_traveller • kr
7
2026-03-10 • via Nuitee
J
Jasmine Chiu • couple • tw
7
2026-03-10 • via Nuitee
T
Tye • solo_traveller • us
10
A great place to stay while in Ueno for 4 days.
Pros:

The staff were friendly, the room was nice, and the location was great (5 minute walk from Ueno Station). There was even signage on street posts near the station, pointing in the right direction. Plus it was right next to a Family Mart. I would stay again.

2026-03-10 • via Nuitee
B
Bruno • solo_traveller • fr
8
Strongly recommend. Super good value.
Pros:

Great room. Great value.

2026-03-09 • via Nuitee