Seascale Hotel & Restaurant

Rien.

Sofa en L convertible pour un adulte et un ado dans le salon (un peu juste pour deux personnes de taille adulte sur le sofa).
L'équipement de la cuisine en ustensiles, plats et vaisselles est un peu juste. Il est prévu pour 4 (nous étions 5) et même pour 4 c'est un peu limité. Par exemple: pas de plat pour le four, pas de bols, pas de dessous de plat, pas de manique. Un seul jeu de 4 grandes assiettes. 4 chaises (on a pris un fauteuil de alon de jardin qui était sur la terrasse pour faire la 5e chaise à l'intérieur). Mais la direction est réactive si on demande un équipement.

Room window propped open as latch broken for it to stay open so couldn’t really get great air. Very hot in room. Also bathroom smells of drains. Had a drink outside of an evening. Lovely. Came back in half an hour later to get a bottle of water for the room. Everyone gone. No warning. Breakfast is only served 8.30-9.30 on a Tuesday. No problem. Arrive at 9.19 to be told very rudely that the chef wants to go home 🤷‍♀️. Menu shoved at me. Back within seconds to ask what I want. I come to jersey approx 10 times a year and regularly have breakfast here. Won’t be happening again. Poor attitude towards a paying guest. Definitely won’t be staying again. Just for context. I never write a bad review. If anything I’m always fully appreciative of everyone who works in hospitality so it’s took me a lot to write this 😢

Nothing. The only thing I would change is the artwork in the bedrooms. New art would freshen up the rooms perfectly. I cannot fault this hotel though.

Nothing, all lovely

Breakfast doesn't start until 8.30 am and it would be nice to have an earlier start but understand that chef has to travel to hotel and breakfast is worth waiting for.

I'm not sure if we just got really unlucky but when we arrived to check-in it was honestly such an unfriendly welcome. The lady looked like she didn't want to be there and we were just an inconvenience. She pretty much threw the keys at us and told us the room number. That was it. No 'welcome, how was your journey: etc.
I then asked what we do about parking as I had read we needed a permit. She rolled her eyes and then went to get a colleague who was thankfully a lot more friendly. He explained how to use the permit and then we were good to go.

I can't stress how important first impressions are! We would have eaten in the restaurant if not for that encounter.
I thought maybe she was just having a bad day but when we saw her in the corridor the next day we barely got a smile.

I feel bad for calling out a particular member of staff but honestly it set our holiday off on a bad foot.

The other members of staff we encountered at breakfast were very nice and accommodating.

The room itself was very basic for what you pay but we were just using it as a base for exploring so weren't in there too much. The shower unit could do with updating.