Hotel Boutique Zoren

Hotels
Calle Orión Sur Mz 03, Lt 01, Colonia Centro , Tulum , mx

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Facilities for disabled guests
Car hire
Non-smoking throughout
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Review Highlights

Pros:
Room very clean and comfortable
Central location near ADO bus terminal
Hotel offers its own taxi service
Staff made an effort to help
Cons:
Language barrier — staff speak only Spanish, causing communication problems
Booked breakfast not provided at hotel; served offsite and had to be requested
Loud noise from a disco opposite until early morning
Safe did not work and could not be resolved
No luggage storage/abstellmöglichkeiten for suitcases
No phone signal/coverage reported; WiFi access was difficult to obtain

Categories

Cleanliness
1
Rooms described as 'super and clean' and 'impeccable' in reviews — clearly positive for cleanliness.
Service
1
Staff 'tried' but language barrier (only Spanish) made communication difficult; problems getting WiFi password and booked breakfast not provided, though they offer a taxi service.
Location
1
Central and within walking distance of the ADO bus terminal (positive), but very noisy due to a disco across the street (detracts from location comfort).
Room Quality
1
Guests report the room was very comfortable and spotless — strong positive for room quality.
Amenities
1
Multiple issues: safe not working, no luggage storage, difficulties obtaining WiFi password and no phone signal reported — amenities rated poorly.
Value for Money
1
Booked/paid breakfast was not correctly provided and other service/amenity failures reduce perceived value.
Food and Beverage
1
Breakfast served in a restaurant next door only after insisting; guest had to request what was already booked — negative experience.
Overall Experience
1
Mixed experience: excellent, clean rooms and convenient central location but significant communication, amenity and noise issues balancing out to neutral overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-31 06:55

Property Description

Convenient Location
Hotel Boutique Murana Tulum is perfectly situated in the heart of Tulum, just steps away from key attractions like Tulum Bus station and Parque Nacional Tulum.

Modern Amenities
Experience comfort and convenience in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and safety deposit boxes. Our attentive staff at the 24-hour front desk are always available to assist you in English or Spanish.

Explore Nearby Wonders
Venture out to discover the natural beauty of Sian Ka´an Biosphere Reserve and the excitement of Xel Ha, both just a short distance from the hotel.

Book your stay at Hotel Boutique Murana Tulum now for a memorable and enjoyable experience in Tulum!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
L
Lefty • family_with_children • de
7
Innen besser als von außen zu sehen.
Pros:

Die Bilder stimmen wie so oft mit der Wirklichkeit nicht überein. Die Lage ist sehr central und fussläufig vom ADO Bus Terminal entfernt. Das Personal hat sich bemüht, spricht aber nur spanisch! Das ist in Mexiko ja in Ordnung, doch dann sollte man es auch so mitteilen. Die Verständigung war sehr schwierig. Um das Password für das WiFi herauszufinden sind gefühlt 20 Minuten vergangen. Frühstück gibt es in einem Restaurant nebenan, musste ich auch sehr müssig einfordern. Hatte es gebucht und bezahlt, ist aber im Hotel nicht so angekommen. Das Zimmer ist super und sauber. Ruhe gibt es ab ca 3 Uhr, keine Ahnung warum das so überall ist? Mich hat es nicht gestört, aber länger als 3 Tage will ich da nicht sein.

Cons:

Keine vernünftige Verständigung möglich. Frühstück außerhalb. Sehr hoher Geräuschpegel von gegenüber der Disco. Safe hat nicht funktioniert und nachfragen nicht möglich. Keine abstellmöglichkeiten für Koffer.

2026-03-17 • via Nuitee
A
Andrea • couple • gb
7
2026-03-06 • via Nuitee
C
Crystal • couple • us
3
Dormí súper a gusto, el cuarto estaba impecable y bien limpio. Lo único es que me quedé con la duda toda la noche porque
Pros:

Me encanto que tienen su propio Taxista.

Cons:

No había señal ni cobertura telefónica en absoluto. No pude comunicarme con nadie, perdí todo contacto con mis amigos e incluso con el taxista. De hecho, ni siquiera salí, solo compré mis boletos de Keinmusik y Diokis.

2026-01-09 • via Nuitee