Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment

Hotels
9.3 (1783 reviews)
164b Đường Hoàng Hoa Thám, Tây Hồ , Hanoi , vn

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Safety deposit box
Sauna
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great staff and service
Spacious and clean rooms
Excellent value for money
Good amenities including pool and gym
Cons:
Breakfast selection could be improved
Gym equipment needs an upgrade

Categories

Cleanliness
9.3
Overall positive sentiment regarding cleanliness, generally clean and well-maintained.
Service
9.8
Staff is very kind, attentive, and always ready to help.
Location
9.3
Good location, convenient for visits while somewhat removed from busy streets.
Room Quality
9.3
Spacious apartments, nicely decorated, and well-equipped with good amenities.
Amenities
9.3
Facilities like large swimming pool, washing machines and security system praised.
Value for Money
9.3
Great value for the price, especially with discounts.
Food and Beverage
8.8
Breakfast options noted for improvement, but generally acceptable.
Overall Experience
9.3
Highly positive overall experience with mentions of luxury and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:28

Property Description

Luxurious 5-Star Experience in Hanoi

Spa & Wellness Retreat: Indulge in a rejuvenating spa experience at our indoor pool and sauna, perfect for unwinding after a day of exploration in Hanoi.

Family-Friendly Amenities: With free bikes, a garden, and a children's playground, our hotel is ideal for families looking for both relaxation and entertainment during their stay.

Convenience at Your Fingertips: Enjoy the convenience of free WiFi, complimentary private parking, and a paid airport shuttle service, ensuring a seamless travel experience for our guests.

Experience the epitome of luxury and comfort at Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment. Book now for an unforgettable stay in Hanoi.

Important information:

Property address: 1F ~ 4F 164b Hoang Hoa Tham Stress, Tay Ho.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 1783 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.3
Room Quality: 9.3
Amenities: 9.3
Value for Money: 9.3
Food and Beverage: 8.8
Overall Experience: 9.3
C
Christian • couple • ch
10
malgré notre vol retardé, la réception nous a attendu en dehors des heures, nous en remercions encore
Pros:

la gentillesse du personnel

2026-03-14 • via Nuitee
M
Magdalena • solo_traveller • be
10
2026-03-14 • via Nuitee
S
Serena • solo_traveller • ie
10
2026-03-14 • via Nuitee
S
Saša • couple • si
10
2026-03-14 • via Nuitee
J
Julien Francis M • solo_traveller • be
10
Pros:

Accueil vraiment incroyable. Le personnel est d'une gentillesse remarquable.

Chambre très très bien équipée.

2026-03-13 • via Nuitee
R
Rémy • family_with_children • fr
7
Pros:

Bel établissement un peu en retrait du centre ville. Prestations de standing, petit déjeuner à revoir, personnel agréable

2026-03-13 • via Nuitee
T
Timothy • solo_traveller • jp
9
A very comfortable stay.
Pros:

The rooms are much bigger than I was expecting and have everything you would need, including a microwave, ironing board and washing machine. The indoor pool was great.

Cons:

The breakfast was delicious, but I was a little disappointed with the size of the breakfast room--it was just one of the apartments converted into a public space. The neighborhood was not really what I was hoping for either--I guess I should have done my research better. I thought it would be closer to the Old Quarter. This is not their fault, so much as mine.

2026-03-13 • via Nuitee
D
Dylan • solo_traveller • us
9
Pros:

Very nice facilities.

Cons:

Nothing to dislike.

2026-03-13 • via Nuitee
L
Laura • couple • es
10
Lujosa
Pros:

La atención de la gente ahí era estupenda, nos trataron como reyes!

Cons:

La habitación era como un pequeño apartamento dentro de un hotel. Una pasada sin duda.

2026-03-12 • via Nuitee
P
Petra • solo_traveller • us
9
Pros:

Everything

Cons:

Nothing

2026-03-12 • via Nuitee
A
Adrian • couple • au
10
Just out of Old Quarter, but great location
Pros:

Friendly staff, breakfast.

Cons:

I liked everything

2026-03-11 • via Nuitee
Nguyễn Thành Hiếu • couple • vn
5
khong quay lai nghi o day !
Pros:

Khong quay lai nghi o day !

2026-03-10 • via Nuitee
V
Victor • extended_group • au
10
Pros:

The staff and facilities were amazing. The team there were especially helpful and attentive did not put a foot wrong helped us with the kids could not have asked for anymore. The location is also very good in its own compound which is ideal for families with young children

Cons:

There wasn't anything

2026-03-09 • via Nuitee
N
Ngan • couple • vn
10
Pros:

The facility is great and clean. Breakfast is well arranged. The staffs are really amazing, especially Mai.

Cons:

I absolutely love the place. Nothing I dislike. Will definite come back.

2026-03-09 • via Nuitee
C
Celine • extended_group • fr
9
Pros:

L appartement tres grand et propre. Super piscine.

2026-03-08 • via Nuitee
D
Danijel • family_with_children • si
9
Pros:

Nice staff, good facilities, pool and sauna is a plus.

Cons:

Location is pretty remote, breakfast could have more variety and should have a proper dinning room for a 5* hotel?

2026-03-06 • via Nuitee
S
sally • solo_traveller • gb
10
2026-03-06 • via Nuitee
S
Susanne • couple • li
10
2026-03-05 • via Nuitee
R
Ravindra • couple • in
10
Great experience! Kudos to the staff for their excellent service.
Pros:

Excellent property and service. Great location.

Cons:

Not Applicable

2026-03-05 • via Nuitee
M
Meihsuan • extended_group • tw
9
2026-03-05 • via Nuitee