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Modern Comfort and Convenience
Experience the perfect blend of modern comfort and convenience at B LOFT HOTEL in Bursa. Our air-conditioned rooms are equipped with all the amenities you need for a relaxing stay, from a flat-screen TV to a safety deposit box.
Concierge Services and Business Facilities
Enjoy top-notch concierge services and take advantage of our business facilities, including fax and photocopying services. Whether you're here for leisure or work, we've got you covered.
Prime Location and Nearby Attractions
Ideally located near Uludag National Park, our hotel is also close to popular attractions like Great Mosque and Silk Bazaar. Explore the beauty of Bursa with ease during your stay at B LOFT HOTEL.
Book now and make B LOFT HOTEL your home away from home in Bursa.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
WiFi is available in all areas and is free of charge.
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Free public parking is possible at a location nearby (reservation is not needed).
Pets are not allowed.
The rooms were good it was a central location…
The breakfast was okayish with no egg choice and not much breakfast options
Foarte diferit in sens negativ fata de ceea ce este pw Booking.com.
Micul dejun aproape inexistent!
满意之处 (0/10)
本人必须明确指出,对于B Loft Hotel (Bursa) 的此次入住体验,完全不存在任何“满意”之处。这是一次彻头彻尾的、涉及健康危害、商业欺诈与平台监管失灵的灾难性消费。
若非要在这片空白中填入什么,那只能是以下基于事实的、对酒店恶劣行径的进一步控诉与总结:
欺诈性经营的实证:酒店在订单确认及入住前,刻意隐瞒大规模装修这一根本性事实,其行为已构成消费欺诈。其提供的并非住宿服务,而是一个正在施工、有害健康的危险环境。
对客户健康的极端漠视:现场证据(照片)及目击情况(员工因室内毒气刺鼻而聚集在门外避难)表明,酒店管理层完全清楚环境对人体有害,却仍对外营业收费。这是对住客生命安全与健康权的极度漠视和公然践踏。
毫无商业诚信与道德底线:在自身严重违约导致客人无法入住的情况下,酒店不仅强行扣留客人实际并未产生的“第一晚”费用,更在对平台做出退款承诺后,在长达近三个月的时间里公然食言,拒绝退还“第二晚”费用。此举坐实了其蓄意侵吞客户财产的恶意。
对Booking.com平台承诺的嘲弄:酒店的行为证明了,其向Booking.com客服所作的任何“承诺”都可能是一纸空文。这不仅是对单个客户的伤害,更是对Booking.com平台信誉与担保体系的公开挑战和破坏。
综上,B Loft Hotel在本次事件中展现了其作为商业主体在安全、诚信、履约三个维度的全面崩塌。本人无法在此栏中找到任何符合“满意”定义的要素,唯有将此栏转化为对上述恶劣行径的最终记录与谴责。
不满意之处
本人对B Loft Hotel及Booking.com平台的处理,存在全面且严重的不满,具体如下:
一、 对B Loft Hotel的控诉:
提供危险居住环境,蓄意隐瞒事实:酒店在预订时及入住前,未告知正在进行大规模装修。现场充斥着粉尘、刺鼻的油漆与化学气体、持续的施工噪音,环境极度恶劣,已不具备基本住宿条件,并危害健康。其员工均因无法忍受而聚集室外,此景即为铁证。
实施双重欺诈,非法侵占房款:
第一重欺诈:在因其自身过错导致我实际一晚都未入住(仅短暂存放行李)的情况下,以“已办理入住”为由,非法拒绝退还12月19日晚全部费用。
第二重欺诈:通过Booking.com客服假意承诺退还12月20日晚费用,随后在近三个月内拒不履行,彻底赖账。最终,酒店通过欺诈手段,侵吞了我因无法入住而本应全额退还的两晚所有费用。
毫无商业信誉:从隐瞒事实到做出虚假承诺,该酒店的行为模式表明其毫无诚信可言,是一家纯粹的欺诈性经营实体。
二、 对Booking.com平台的不满:
审核与监管严重失职:允许一家正在大规模装修、环境危险且不告知客户的酒店正常接收预订,平台对房源信息的审核机制存在重大漏洞。
客户申诉处理机制完全失效:在本人自2026年1月起,提供完整证据链(包括现场有毒环境照片、员工室外避难描述、沟通记录等)并多次申诉后,平台在长达近三个月的时间里,未能采取任何有效施压措施迫使酒店履行承诺。所谓的“调解”流于形式,毫无结果。
消费者权益保障形同虚设:在本案例中,平台的“价格承诺”或“客服支持”未能为消费者提供任何实质性保护。当合作酒店公然欺诈时,平台表现得无能为力,令消费者陷入“钱款全损、投诉无门”的境地。
总结警告:
致所有旅客:绝对不要选择B Loft Hotel (Bursa)。您将面临健康风险、财产损失以及完全无保障的糟糕体验。
致Booking.com用户:请知悉,在此类与不良商户的纠纷中,平台的保障可能无法兑现,请谨慎评估预订风险。
everything about the hotel is top notch .
Private balcony
The location was excellent for exploring Bursa without a car. There was a serious issue with our room on the first night, however, the staff were very helpful, moving us to a new room right away.
Location
A little bit dated
الخدمة والطاقم ممتازين
الغرف ضيقة لايوجد شطاف في الحمام البوفيه سيئ
موقع الفندق جميل حيث ان اسفل الفندق يوجد عديد من المحلات التجاريه
صعب الوصول اليه لان اكثر الطرق مغلقه
القرب من البازار وأسواق الاجبان
النت معظم الوقت مقطوع وان اشتغل فهو بطيء جدا . الفندق لا يصلح لكبار السن او ذوي الاحتياجات الخاصة لوجود درج متعب قبل الوصول للمصعد . الافطار عادي جدا. ماء الشرب في الغرف عباره عن علب صغيرة فقط . لا توجد قهوة و حليب إنما يوجد اكياس شاي فقط.
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