The Castle Hotel Neath

Hotels
7.8 (1510 reviews)
The Parade , Neath , gb

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Non-smoking rooms
Terrace
Family rooms
Lift / Elevator
Luggage storage
Facilities for disabled guests
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
7.01
Several reviews noted cleanliness issues, including dirty carpets and damp rooms.
Service
8.98
Most reviews highlighted friendly and helpful staff.
Location
9.52
Very positive feedback on the central location and ease of access.
Room Quality
6.47
Reports of dated rooms, uncomfortable beds, and other quality concerns.
Amenities
7.5
Basic amenities mentioned, with a potential lack in breakfast variety.
Value for Money
7.96
Some reviews indicated reasonable pricing but issues with quality.
Food and Beverage
6.51
Frequent complaints about the poor quality of breakfast.
Overall Experience
8.48
Despite some issues, several guests had a pleasant stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 11:12

Property Description

Central Location in Neath Town Center
Located in the heart of Neath Town Center, The Castle Hotel Neath offers a convenient stay with limited free parking. Guests can enjoy easy access to local attractions and amenities.

Comfortable Rooms with Essential Amenities
Each room at The Castle Hotel Neath is equipped with a flat-screen TV, desk, and a private bathroom with complimentary toiletries. The cozy accommodations ensure a relaxing stay for every guest.

Delicious Breakfast and 24-Hour Front Desk Assistance
Start your day with a hearty Full English/Irish breakfast served on-site. Additionally, the hotel's 24-hour front desk staff is always available to offer tips and assistance, ensuring a seamless experience during your stay.

Experience the charm of Neath at The Castle Hotel Neath. Book your stay now for a memorable visit!

Important information:

This property is located in a busy area so guests might experience some noise.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for £10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1510 reviews
Cleanliness: 7.01
Service: 8.98
Location: 9.52
Room Quality: 6.47
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 6.51
Overall Experience: 8.48
R
Robert • solo_traveller • gb
6
Poor parking and breakfast.
Pros:

Helpful friendly staff. Good location. Hotel has a great history.

Cons:

Car parking a bit of a nightmare. Small hotel carpark near by was full and waited for someone to leave. When I collected my car in the morning the carpark was virtually empty. I can only assume that there were people parking on the Saturday who were not staying in the hotel.
Very disappointed that it was a continental breakfast and I wasn't the only one. This is Wales, well known for a good breakfast.

2026-02-09 • via Nuitee
P
Paul • extended_group • gb
8
Good hotel but no cooked breakfast.
Pros:

We stay at this hotel on a yearly basis for a reunion, the hotel staff are always welcoming and friendly. The dinner we had on the Friday night was good.

Cons:

The only disappointment was that they no longer serve a cooked breakfast yet the increase in cost of the stay was higher than the rate of inflation so not good value for money as in previous years.

2026-02-09 • via Nuitee
B
Bevan • solo_traveller • gb
8
Central location, parking close by
Pros:

Good location, though some areas of the town are looking neglected and could do with some attention, bonus of free parking, close by.
Friendly staff, very helpful always

Cons:

Some tlc is needed in maintenence of rooms, considering the price of the rooms.
Recent change to the breakfast offered is very poor compared with the cooked breakfast self service that has previously been available, have stayed many times before and looked forward to this, continental breakfast consists of processed slices of ham, cheese slices no bread rolls or croissants, Danish pastries,as seen in supermarkets
huge amount of boiled eggs? No choice/alternatives of scrambled etc, good to see they've kept the toast facility, coffee and juices. Basic cereals, yogurt available no fresh fruits and presentation could be improved.

2026-02-09 • via Nuitee
A
Andrew • couple • gb
7
2026-02-08 • via Nuitee
R
Ray • solo_traveller • gb
10
Lovely
Pros:

Friendly and very clean. Comfy too! Thank you.

Cons:

N/A

2026-01-28 • via Nuitee
D
Darren • solo_traveller • gb
8
Pros:

Staff were amazing

Cons:

My room was above the Nightclub which was very loud on a Saturday night

2026-01-26 • via Nuitee
A
Alison • couple • gb
8
Pros:

Room, staff, Parking , old lounge with wooden panels, beautiful.

Cons:

Breakfast was poor

2026-01-25 • via Nuitee
L
Luke • solo_traveller • gb
10
2026-01-24 • via Nuitee
J
Julie • extended_group • gb
8
Shame about the breakfast
Cons:

The continental breakfast was poor should have offered full English for the price.

2026-01-22 • via Nuitee
C
Colin • couple • gb
8
Very enjoyable
Pros:

The location of the castle hotel is excellent
The staff in the bar went above and beyond when we were celebrating our Granddaughter’s burthday
Provided a piece of cake with a lit candle

Cons:

We did not enjoy the continental breakfast as when we stayed previously it was a full English breakfast the continental breakfast also did not include
Croissants

2026-01-20 • via Nuitee
J
Julia • couple • gb
4
Not great
Pros:

The bar

Cons:

We were not told before we arrived that no evening meals were available.The bedroom was cold and bleak and although we had an electric heater,which we used,the bathroom was freezing. Breakfast was meagre.
The staff were friendly and helpful but the hotel itself was grim.

2026-01-20 • via Nuitee
G
gary • solo_traveller • gb
8
Good value
Pros:

Location was excellent

Cons:

Poor breakfast with just a continental service

2026-01-20 • via Nuitee
R
Robert • couple • gb
10
Pros:

Fantastic staff, location great will be coming back

2026-01-20 • via Nuitee
W
Wendy • solo_traveller • gb
8
Good stay
Pros:

Continental breakfast was adequate. Room excellent with bathmat and shower mat provided which is unusual these days in hotels.

Cons:

Better choice for breakfast

2026-01-20 • via Nuitee
C
Carron • couple • gb
1
Paid £85 for room with continental breakfast , was definitely not worth it
Pros:

The staff , were friendly and helpful

Cons:

The rooms were dated and dirty , skirting boards thick with dust , peeling wall paper , furniture badly damaged , room lightning poor , bathrooms need an entire refurb . Would not recommend or stay again

2026-01-19 • via Nuitee
A
Aj • solo_traveller • gb
10
2026-01-19 • via Nuitee
A
Alfred • couple • gb
1
Would not recommend at all.
Pros:

Nothing at all didn’t even have parking.

2026-01-19 • via Nuitee
D
David • couple • gb
6
2026-01-19 • via Nuitee
C
Clare • solo_traveller • gb
8
Pros:

Value for money.
Friendly staff

Cons:

Small room, walls were quite thin

2026-01-19 • via Nuitee
P
PETER • solo_traveller • gb
10
Pros:

BFFET BREAKFAST ALLWEL LAID OUT AND PLENTY OF CHOICE

Cons:

EVERY THINGB WAS PERFECT FOR USHAVE USEDTHIS HOTEL NOW TREE TIMES AND IS PERFECT FORARE NEEDS

2026-01-19 • via Nuitee