HOTEL 24sweets HAKUBA

Hotels
7 (129 reviews)
Happo 5270 , Hakuba , jp

listing image 1
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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Fax/photocopying
Massage services
Ski storage
Non-smoking throughout
Public Bath
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Cons:
Very uncomfortable mattresses
No facilities

Categories

Cleanliness
4.96
Uncomfortable mattresses and no facilities mentioned, affecting overall comfort.
Service
8.43
Standard service quality for this hotel tier.
Location
8.97
Great location mentioned, positively impacting the stay.
Room Quality
4.92
Very uncomfortable mattresses mentioned, limiting room satisfaction.
Amenities
4.95
No facilities mentioned, indicating limited amenities.
Value for Money
8.41
Standard quality for this hotel tier.
Food and Beverage
8.46
Standard quality for this hotel tier.
Overall Experience
6.93
Mixed feelings due to location and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:37

Property Description

Convenient Location
Located just minutes away from Happo Arupiko Terminal and Happo-One Ski Resort, HOTEL 24sweets HAKUBA is the perfect choice for your winter getaway.

Relaxing Amenities
Indulge in the public hot spring bath after a day on the slopes, or request a soothing massage service. The hotel also offers coin-operated laundry facilities for your convenience.

Delicious Dining Options
Start your day with a hearty breakfast and end it with a satisfying dinner at the on-site dining area. Don't forget to reserve your meals in advance for a seamless dining experience.

Book now and experience the ultimate relaxation and convenience at HOTEL 24sweets HAKUBA!

Important information:

Please note that guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.

The hotel has a curfew - 00:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 129 reviews
Cleanliness: 4.96
Service: 8.43
Location: 8.97
Room Quality: 4.92
Amenities: 4.95
Value for Money: 8.41
Food and Beverage: 8.46
Overall Experience: 6.93
L
Leah • couple • au
6
2026-03-18 • via Nuitee
J
James • family_with_children • au
5
awesome
Pros:

location

Cons:

bigger room

2026-03-16 • via Nuitee
C
Carissa • extended_group • us
8
Great stay and location
Pros:

The staff were friendly and helpful, although their English was a bit limited. We were able to communicate using Google Translate when needed. The room was exactly as described. We were also able to ship our snowboard gear to the hotel ahead of time and it arrived safely. There was shared ski and snowboard storage, which was very convenient. The restaurant connected to the hotel was delicious, and the waiter kindly accommodated us even though we didn’t have a reservation. I would definitely stay here again.

Cons:

Honestly nothing major. Communication could sometimes take a little extra time due to the language barrier, but the staff were very helpful and did their best to assist us.

2026-03-16 • via Nuitee
J
Jia Mei • extended_group • my
7
2026-03-15 • via Nuitee
D
David • couple • au
10
2026-03-10 • via Nuitee
F
Fábio • couple • au
3
There are far better options for the price.
Pros:

Aside from its central location, there is absolutely nothing positive about this hotel.

Cons:

The cleanliness of the room was extremely poor. There were cigarette butts left in our bin from previous guests, which was unacceptable. The towels were very thin and of poor quality, and the bedding and bed sheets were also very low quality and uncomfortable. There were visible stains on the carpet, and room cleaning service was provided only once during our entire 7‑night stay.
The drying room was kept unheated, so gloves and boots did not dry at all. After two nights of frustration, we were advised to dry our boots inside our room instead, which defeats the purpose of having a drying room.
I have attached a photo of the building, and from this alone it is clear that the hotel places little importance on maintenance and overall upkeep of both the property and its appearance.
I genuinely regret staying at this hotel. For the price charged, there are far better options available. As this was my first time in Hakuba, I learned that many hotels offer shuttle services to the mountains, meaning there is no need to stay right in the centre.

2026-03-09 • via Nuitee
E
Eduardo • couple • ar
3
Pros:

Mucho olor a comida. Caro para lo que ofrece

Cons:

Sucio

2026-03-07 • via Nuitee
L
Lewis • couple • au
7
2026-03-04 • via Nuitee
D
Daniel • extended_group • au
10
2026-02-24 • via Nuitee
P
Paul • couple • au
7
Great location and friendly staff.
Pros:

The location was fantastic.

Cons:

No private showers.

2026-02-22 • via Nuitee
M
Mohd Khairul Idzwan • family_with_children • my
10
2026-02-22 • via Nuitee
B
Bongani • couple • nz
8
2026-02-22 • via Nuitee
B
Bongani • couple • nz
8
2026-02-22 • via Nuitee
R
Riley • family_with_children • au
6
2026-02-14 • via Nuitee
R
R • solo_traveller • gb
5
2026-02-12 • via Nuitee
N
Nicholas • family_with_children • au
9
Great modest accommodation for ski holiday
Pros:

Tatami style rooms large and well maintained, great location minutes from Hakuba bus terminal and 6-7 minutes walk to Nakiyama lift.

Shower facilities are Japanese onsen style, shared with other guests. This might put some people off but we actually enjoyed the shower and onsen routine

2026-02-11 • via Nuitee
L
Lindsay • couple • us
8
Winter 24 Sweets
Pros:

The Onson was empty most days.

It's location is central to most places in town.

The Restaurant downstairs had great food.

Cons:

Loud tourists outside at night coming home late.

2026-01-27 • via Nuitee
M
Mats • solo_traveller • se
7
Pros:

Läget

Cons:

No breakfast

2026-01-25 • via Nuitee
R
Rod • couple • au
5
Budget hotel.
Pros:

Good location. They provided good mattresses on the floor instead of futons.

Cons:

The heater is like a window air conditioner, noisy and turns on and off all night. The floors are noisy when people run in the hallway. Poor wifi. No chair in room. No soft lighting. TV is tiny and hard to see from the opposite corner of the room.

2026-01-25 • via Nuitee
L
Luke • couple • au
10
Great hotel, close to bus terminal, restaurants and ski fields.
Pros:

The onsen was amazing. Great temperature and never busy.
Staff were exceptionally helpful and nothing was an issue.
The room was relatively large by Japanese standards and it was only about a 3 min walk to the bus terminal.
Exceptionally close to restaurants and bars.
Only about a 6 min walk to the base of Happo One lifts.

Cons:

Only a couple of minor issues. The pillows and sheets. Japanese pillows are usually bean filled. No real issue as we got some extras to find the right level. The sheets were very basic and kept coming away from the base. The hotel only changes sheets and services the room every 4 days or so.

2026-01-19 • via Nuitee