Free

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful design
Helpful staff
Location near old town
Cons:
Service issues at check-out
Noise from nearby bars
Insufficient space in the room

Categories

Cleanliness
10
The hotel was very clean, comfortable, warm, and welcoming.
Service
10
Service varied; mostly positive, but some negative feedback about receptionist interactions.
Location
10
Great location, very close to the old town.
Room Quality
10
Rooms were beautiful and well-designed but lacked some functional amenities.
Amenities
10
Lacked functional space for luggage; additional hooks needed.
Value for Money
10
Good value for the quality of the experience and design of the hotel.
Food and Beverage
10
Food and beverage not specifically mentioned; assumed satisfactory.
Overall Experience
10
Generally positive experience despite some service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:03

Property Description

Charming Oasis in Hoi An

Tranquil Garden Setting: Kaia Gallery Hotel Hoi An offers a serene escape with a garden, perfect for relaxation after exploring the nearby attractions like the Japanese Covered Bridge and Montgomerie Links.

Comfortable Accommodations: The rooms at Kaia Gallery Hotel Hoi An are designed for comfort, featuring balconies with picturesque garden or city views. The private bathrooms with free toiletries add a touch of luxury to your stay.

Cycling Paradise: For adventure enthusiasts, the hotel provides bike hire services, allowing guests to conveniently explore the scenic surroundings and enjoy cycling in the area.

Experience the beauty of Hoi An at Kaia Gallery Hotel. Book now for a memorable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

10
Based on 263 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
K
Katarzyna • couple • pl
10
Wspaniały!!!
Pros:

Hotel był przepiękny. Dopracowany każdy szczegół. Personel - najlepszy na świecie! Dziewczyny były bardzo pomocne, podpowiadały atrakcje, zawsze porozmawiały chwilkę. Najlepszy hotel w jakim spaliśmy w Wietnamie

Cons:

Wszystko nam się podobało

2026-02-11 • via Nuitee
S
Sofie • solo_traveller • no
10
2026-02-09 • via Nuitee
D
Daniel • solo_traveller • gb
10
Perfect place to rest and relax with the perfect hosts
Pros:

The staff were so attentive and were there for any little request! No matter how big or small even little their recommendation's on food and activities were great! Beautiful aesthetic for the entrance/lobby and the rooms, if you are a fan of art, architecture and design you will enjoy this hotel, curated very well!

2026-01-30 • via Nuitee
A
Athanasios • solo_traveller • gr
9
Pros:

Very modern and stylish design
Staff was extremely friendly and helpful they offered free of cost bicycles
Breakfast was delicious

Cons:

They charged 3% of payment fee if you use the debit card. They could approve the payment through the booking platform avoiding this extra charge as we did in other accommodations

2026-01-26 • via Nuitee
A
Alessandro Maria • extended_group • it
8
Good value
Pros:

The staff was amazing! The owner of the hotel was very nice and helpful, and spoke good english. The rooms were big and comfortable, and the hotel had a good location, maybe just a bit far from the city center. Breakfast was also really nice, but make sure to book in advance.

Cons:

The rooms were extremly humid to the point that the bed felt wet. Also, one day, we got woken up at 5 AM for a 3 hour funeral on public speakers, but obvisouly the hotel is not responsible. Just be aware of that when you travel to Vietnam, as it is very common!

2026-01-25 • via Nuitee
N
Niels • couple • nl
10
2026-01-23 • via Nuitee
M
Michelle • couple • ca
10
A real gem!
Pros:

Quiet, close to Old Town, beautiful aesthetic, comfortable beds and sheets, and receptionists are exceptionally helpful and friendly.

2026-01-22 • via Nuitee
J
Julian • couple • ch
10
Super relaxter und aesthetischer Aufenthalt
Pros:

Die Unterkunft war sehr aesthetisch eingerichtet und das Bett war super bequem. Die Zimmer waren sehr sauber!
Vorallem das Hotelpersonal war so hilfreich und zuvorkommend. Wir haben unseren Aufenhalt um drei Tage verlängeret, da es so schön war.
Zu Fuss kommt man gut in die Altstadt oder man erhält gratis Fahrräder. Auch das Mieten eines Motorads ist möglich. Wir empfehlen die Unterkunft umbedingt weiter!!

2026-01-19 • via Nuitee
P
Philippe • couple • fr
10
Pros:

Such a sweat hotel located just 10 minutes from the Old city center.
The personnel are super attentive and have great recommendations for making your stay in Hoi An even better.
They also have bikes available for rent.

2026-01-19 • via Nuitee
H
HARA • couple • jp
9
ゆったり過ごせるホテル
Pros:

スタッフさんが皆さん優しくて、私達日本人の夫婦でも安心して過ごせました。部屋もとても可愛くて清潔感があり泊まれて良かったです！ランタンのあるメイン通りまで歩ける距離ですが、自転車もレンタルできるそうです。

Cons:

無いです。

2026-01-19 • via Nuitee
T
Terece • couple • au
10
The artworks were so intriguing and everything was sensuous and peaceful
Pros:

the aesthetic, it was so stylish, welcoming and unique

2026-01-19 • via Nuitee
V
Valeria • extended_group • it
8
Pros:

Emily e Nancy sono state davvero molto disponibili e accoglienti, dandoci consigli e indicazioni su tour e attività.
Molto carino il servizio bici gratuito messo a disposizione dei clienti.

2026-01-19 • via Nuitee
S
Stacy • solo_traveller • us
10
I had a phenomenal stay at this beautiful little boutique hotel. The staff beds backwards to accommodate guests, and the
Pros:

I had a phenomenal stay at this beautiful little boutique hotel. The staff beds backwards to accommodate guests, and the entire hotel and rooms are beautifully adorned with high quality textiles and design. I can’t wait to go back, and I am so happy to have stayed!

2026-01-19 • via Nuitee
J
Jacqueline • extended_group • au
10
A lovely quiet Oasis in the midst of the wonderful chaos that is Vietnam!
Pros:

Our family loved the feel of this little Oasis of a hotel!
Beautiful plants and artwork and the staff were so helpful helping us organise bookings and travel arrangements…., also they have pushbikes!

Cons:

Everything was great

2026-01-19 • via Nuitee
M
Min Hsiu • extended_group • sg
9
Pleasant stay in nice boutique hotel
Pros:

Beautiful and cosy. Staff were very friendly and helpful, explained suggested activities and food options well. There is free bicycle for you to ride to paddy fields

Cons:

Location is a little further from old quarter and there is a little bit of noise from the club nearby. If you are a light sleeper might be an issue but I am ok with it

2026-01-12 • via Nuitee
G
Gionata • couple • it
6
In conclusione, una struttura esteticamente molto bella, ma che non mantiene le aspettative sul piano dei servizi.
Pros:

La struttura è indubbiamente molto bella e curata dal punto di vista del design

Cons:

La camera, pur essendo bella dal punto di vista estetico, non disponeva di un armadio e non c’era spazio sufficiente per tenere due valigie aperte, cosa poco funzionale per un soggiorno di più notti.
Era presente un terrazzo, ma talmente piccolo da rendere difficoltoso entrare e uscire: uno spazio praticamente inutilizzabile, che a nostro avviso non dovrebbe essere particolarmente promosso se di dimensioni così ridotte.

Con la finestra chiusa, inoltre, si sente per gran parte della sera la musica proveniente dai locali esterni, rendendo il riposo non sempre piacevole.

La nota più negativa riguarda però il servizio di lavanderia. Tre magliette si sono ristrette in modo irreversibile, tanto da doverle buttare, nonostante fosse chiaramente indicato sull’etichetta che non potevano essere asciugate in asciugatrice. Anche un paio di pantaloni si è stinto, cosa mai successa con i lavaggi effettuati a casa.

Dopo aver segnalato il problema, il massimo beneficio ricevuto è stato lo sconto di 1 kg su un totale di 4 kg di bucato. Un gesto che non riteniamo adeguato rispetto al danno subito e che lascia un forte senso di delusione, soprattutto considerando che l’hotel vuole proporsi come una struttura con servizi di alto livello.

2026-01-09 • via Nuitee
V
VicLar • solo_traveller • us
7
Pros:

The hotel itself is nice; however, I was disappointed with the service provided by one of the receptionists during check-out today. While she was quick to process the payment for my stay, when I requested an invoice or payment receipt, she initially refused and stated that there were guests waiting to check in. It was 10 a.m., and those guests could have easily waited a few minutes. After I insisted, expressing my discomfort, she was not happy about it but she sent the receipt within two minutes. This lack of courtesy left a negative impression, and because of this experience, and the noise coming from nearby bars, I will not consider this hotel for future visits to Hoi An.

2026-01-04 • via Nuitee
I
Igor • extended_group • pl
10
2026-01-04 • via Nuitee
H
Herminia • couple • it
10
Abbiamo soggiornato una notte, lo staff era molto disponibile, sempre atenti a darci consigli. L’albergo é molto carino
Pros:

Struttura molto bella, piena di arte, con grande cura

2025-12-31 • via Nuitee
A
Adriano • family_with_children • au
10
Pros:

Loved everything about the property. It was very clean, comfortable, warm and welcoming. The location was great and everything in walking distance. The standout for us was the staff. Nancy and Emily are fabulous!

Cons:

There was not anything we did not like

2025-12-31 • via Nuitee