RedDoorz Plus at La Belle Residences Makati City

We recently stayed at RedDoorz Plus at La Belle Residences, and unfortunately, our experience was very disappointing.

Communication was extremely poor from the start. Once the booking was confirmed, the establishment did not respond to any of our messages. Even when Booking.com tried to contact them on our behalf, there was no response, making it very difficult for us to clarify important details ahead of arrival.

Upon check-in, the situation worsened. Early check-in was not accommodated, which we understand, but the actual check-in time was delayed by 1 hour and 30 minutes beyond the stated time. This caused significant inconvenience after a long journey.

Basic amenities were also not ready. Towels and blankets were only provided at 6:00 PM, which is unacceptable for a booked and confirmed room.

Additionally, the air conditioning in the lounge area was not working, making the space uncomfortable, especially given the local climate. There were also no chairs or dining table and chairs, making it difficult to use the room comfortably for basic needs.

Most disappointing was the inaccurate room advertisement. We booked a Deluxe room expecting a sofa bed as advertised; however, there was no sofa bed—only a standard sofa, which did not meet the description or accommodate our needs.

Overall, the stay did not meet expectations due to poor communication, delays, lack of preparedness, misleading room information, and insufficient basic furnishings. We would not recommend this property unless significant improvements are made.

Poor wifi, lack of things sample the pillow, blanket and broken things like aircon

None

Was quite run down, doesn't look like the pictures. Got a fine of 5,000 pesos for smoking in the room which I dodnt do. And reception staff were quite rude

Torn wallpaper, non-working fridge, non-working air conditioner, uncomfortable bed and pillow. Only 1 towel, and you need to beg the reception staff to clean the room. The staff either doesn't understand their roles, or pretends not to understand. They told me I had to request for the room to be made up every day. When I requested for the room to be made up, they asked me, what exactly I wanted them to do. I had to talk to them like to little kids: "you change the towel, you clear the bin". When I was back, they made up the room, but took the toilet paper away. I had to go down to the reception and ask for toilet paper. Next day same ritual, only there was no towel in the room. I had to go down to the reception and ask for a towel. They told me the towels were in the laundry. I asked them, what time will I get a towel? They went to the laundry and brought a towel immediately. Just being lazy or negligent, I guess. Then there is this ritual to "check the room" after you check out. Low trust issues.

Poor service

TV reception wasn't great

TV didn't have very good reception.. but hardly watched anything

Unfortunately I ended up paying double the price. I was charged due to a fee for a slightly dirty towel stained with leftovers foundation. The cost was as much as a night's stay, which I found ridiculous. It happens to me all the time at home and I just wash the towels and they're fine. Staff claimed the towels were new, hence that expensive, but they clearly weren’t. I'm telling you, better bring your own towels to this hotel, cause theirs are made from gold apparently. I’ve never encountered such charges elsewhere.