The Taj Mahal Palace, Mumbai

Hotels
•
The Indian Hotels Co Ltd
9.2 (3140 reviews)
Apollo Bunder Road The Taj Mahal Palace , Mumbai , in

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Exceptional staff and personalised service
Iconic building and prime location
Excellent food and breakfast
Outstanding amenities (pool, gym, bars, restaurants)
Luxurious atmosphere and decor
Cons:
Check-in/check-out staff poorly trained
Rooms dated and need upgrading
Poor or forgetful restaurant service in places
Crowds, traffic noise and limited pool privacy
Cash handling policy caused inconvenience

Categories

Cleanliness
9.5
Hardly mentioned directly; overall references to 'luxurious' rooms, exceptional pool and dining imply very high cleanliness standards throughout the property.
Service
9.6
Overwhelmingly praised — numerous comments about staff going above and beyond, personalized butler service and friendly helpful teams; isolated negatives include poorly trained check-in/check-out staff and some forgetful restaurant/breakfast attendants.
Location
9
Frequently lauded for grandeur and prime position in the city; tempered by mentions of heavy crowds, traffic noise and that the immediate area is not the quietest part of town.
Room Quality
8
Multiple guests note rooms are dated, decoration needs updating and some rooms require upgrades, though upgraded suites can be beautiful.
Amenities
9.4
Strong praise for pool, gym, bars, restaurants and shops; pool described as exceptional and large, though some guests noted limited privacy around the pool area.
Value for Money
8.8
Perceived as a premium, high-value experience overall, but isolated incidents (cash policy refusal, occasional service lapses) slightly reduce perceived value.
Food and Beverage
9.4
Food repeatedly described as excellent — best meals, delicious breakfast and standout restaurants; however, service in some restaurants can be poor or inattentive.
Overall Experience
9.9
Many reviewers call the stay phenomenal, a childhood dream or iconic experience; small operational negatives do not substantially detract from an outstanding overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-13 14:42

Property Description

Luxurious 5-Star Deluxe Hotel
The Taj Mahal Palace, a historic landmark since 1903, offers a majestic stay opposite the Gateway of India.

Dining Extravaganza
Indulge in a culinary journey with 9 restaurants, featuring Wasabi by Morimoto and the Golden Dragon Chinese Restaurant, offering a range of exquisite cuisines for every palate.

Unmatched Luxury and Services
Enjoy stunning views from elegantly designed rooms, equipped with modern amenities. Pamper yourself with butler service, rejuvenating spa treatments, and exclusive shopping options.

To experience opulence and impeccable hospitality at The Taj Mahal Palace, Mumbai, book your stay now.

Important information:

For Indian guests, cash settlements of INR 50000 and above will require a pan card copy during check out.

Early Departure Fees: Please note that the guests have to confirm the check-out date at the time of check-in.

The guest can modify the check-out date and will be charged a 100% retention for the change.

If the same is not done at check-in, early departure fees will be applicable. Not applicable for nonrefundable rates.

Please note that outside food is not allowed in the hotel premises.

The health and safety of our guests and associates is our utmost priority and we look forward to welcoming you at the hotel.

The Taj Salon is available with prior appointment from 09:00 to 20:30 hrs daily.

The J Wellness Circle is available with prior appointment from 08:00 to 23:00 hrs daily.

The Gymnasium (lockers and changing facility) is operational from 07:00 to 22:00 hrs daily. The steam and shower facilities are available;

The Swimming pool is operational from 06:00 to 22:00 hrs dailyPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 3 years old and over stay for Rs. 5,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 3140 reviews
Cleanliness: 9.5
Service: 9.6
Location: 9
Room Quality: 8
Amenities: 9.4
Value for Money: 8.8
Food and Beverage: 9.4
Overall Experience: 9.9
A
Ahmed • solo_traveller • ae
9
2026-06-13 • via Nuitee
H
Hemant • solo_traveller • in
10
2026-06-12 • via Nuitee
A
Almansoori • couple • ae
10
2026-06-10 • via Nuitee
K
Khalid • couple • ae
10
2026-06-10 • via Nuitee
P
patel • couple • in
10
2026-06-10 • via Nuitee
L
Layla • couple • ae
10
Good service, place and very friendly team
Pros:

Everything was great

Cons:

Nothing

2026-06-09 • via Nuitee
A
Abdulkadir • solo_traveller • tz
10
2026-06-08 • via Nuitee
V
Vikas • family_with_children • in
10
It was a great weekend break with exceptional quality of services
Pros:

The property was beautiful and very well maintained. Above all, the staff was very courteous and always ready to help with a smile. Had a great experience!

2026-06-08 • via Nuitee
S
Sonali • solo_traveller • in
10
Great stay of my life
Pros:

All

Cons:

Welcome drint wasnt cm on time

2026-06-08 • via Nuitee
S
Saif • couple • ae
10
2026-06-08 • via Nuitee
A
Abdulhadi • solo_traveller • sa
6
2026-06-07 • via Nuitee
P
Patel • solo_traveller • gb
10
Pros:

Attention to detail from the staff.

They even gave me a free extra bed for the night to accommodate my 3rd guest.

2026-06-07 • via Nuitee
B
Britta • couple • in
7
Heritage hotel in prime location in Mumbai
Pros:

Heritage hotel in prime location, that is a bit too busy for comfort. The pool is lovely but too warm for a refreshing dip. There is either too many guests or not enough staff around the pool and in the breakfast room. There is always something missing, a fork, a spoon, a glass, a bowl. And the crowds in the public spaces are rather irritating.
The praised Japanese restaurant is rather overrated. I would recommend eating outside the hotel. Mumbai has great choices.

Cons:

The rooms are beautiful and well designed, nothing missing. The best thing was a birthday surprise, when we entered our room in the afternoon, we found it decorated with balloons and a lovely birthday cake. Thanks to Prasad and the housekeeping team. This gesture made our stay truly unforgettable.

2026-06-07 • via Nuitee
V
vilas • solo_traveller • in
10
2026-06-06 • via Nuitee
K
Khurram • family_with_children • ae
9
Decent stay
Pros:

Location and experience

Cons:

The rooms are small

2026-06-05 • via Nuitee
S
Satwant • extended_group • gb
9
a lifetime dream fulfilled
Pros:

Breakfast had a good variety particularly the ballroom overflow. there could have been more staff allocated as it was extremely busy and waiting time was long just for a cup of tea
When we arrived we were greeted by Khushi who had a huge smile and made us very welcome with tulsi mala and tikka.
Check in was swift and Khushi was very considerate of our stay to ensure that we were comfortable. She is an asset to the hotel we feel and nothing was too much including when we checked out. she ensured the process was efficient and welcomed us to visit again and we shall

Cons:

Some staff members could have smiled and made us feel welcomed: example the concierge at the entrance when asked regarding some tours was not very helpful. he was very dismissive and i felt that the Taj as a company was not represented well

2026-06-04 • via Nuitee
O
Oleksandr • solo_traveller • ua
10
2026-06-04 • via Nuitee
S
Sivabalan • solo_traveller • my
10
Great place, must stay in a lifetime
Pros:

Everthing met my expectation

Cons:

None

2026-06-03 • via Nuitee
M
Maryam • couple • ae
10
Pros:

خدمة اكثر من رائعة كل ماتطلبه يلبى

Cons:

Nothing

2026-06-03 • via Nuitee
H
Harald • couple • de
9
Pros:

Ein sehr schönes Hotel mit einem großen Angebot. Freundlichkeit und Service des Personals entspricht den Erwartungen bei einem Hotel mit diesem Qualitätsanspruch, in jedem anderen Hotel würde man es als außergewöhnlich bezeichnen.
Das Frühstück ließ nichts zu wünschen übrig.
Am meisten haben wir die Taj Mahal Club Lounge genossen.

Cons:

Das schöne Ambiente im indischen Restaurant LOYA wurde leider durch unpassende Musik gestört.
Das Ambiente der HARBOUR BAR und die Cocktail Kompetenz desPersonals werden dem Anspruch des Hotels nicht gerecht.
Das Zimmer in der Taj Club Kategorie war schön aber nach Erfahrungen in anderen Hotels hätten wir es zumindest etwas größer erwartet.

2026-06-02 • via Nuitee