Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Hot tub/Jacuzzi
Sauna
See all facilities

Review Highlights

Pros:
Beautiful facilities
Friendly and helpful staff
Stunning views and serene atmosphere
Cons:
Cockroach found in bathroom
Pool hours are limited

Categories

Cleanliness
8.3
A cockroach was found in the bathroom.
Service
9.8
Staff are friendly and helpful, excellent service overall.
Location
9.8
Exceptional location with stunning views, perfect for a memorable stay.
Room Quality
9.3
Comfortable and beautifully maintained rooms.
Amenities
8.8
Good amenities but could improve hours of pool access.
Value for Money
9.3
Worth the price for a five-star experience.
Food and Beverage
9.3
Delicious and healthy food options.
Overall Experience
9.8
A memorable stay with serenity and beauty.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:14

Property Description

Luxurious Accommodation with Stunning Views

Relaxation and Recreation at Your Fingertips
Indulge in the hotel's hot tub, outdoor pool, and terrace for a truly rejuvenating experience. Unwind in style surrounded by lush greenery in the garden or enjoy a refreshing drink at the bar.

Exceptional Service and Convenience
From the moment you arrive, our bilingual staff will ensure your every need is met. Whether it's arranging transportation or providing local recommendations, we are here to make your stay seamless and memorable.

Book Your Stay at Luna Volcán, Adventure SPA
Experience comfort, adventure, and relaxation all in one place. Don't miss out on the chance to create unforgettable memories at our 4-star hotel in Baños.

Important information:

Guests are required to show a photo identification and the credit card used to make the reservation upon check-in.

In this property, dinner includes either a starter and main course - or - main course and dessert. Drinks are not included in the dinner.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 6 and older are allowed.
    Children 6 years old stay for US$47.05 per person per night when using an existing bed.
    Children from 7 years old to 10 years old stay for US$71.59 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 107 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.8
Room Quality: 9.3
Amenities: 8.8
Value for Money: 9.3
Food and Beverage: 9.3
Overall Experience: 9.8
B
Belencita • couple • ec
10
2026-04-01 • via Nuitee
J
Jacqueline • couple • ec
9
2026-03-28 • via Nuitee
L
Lisa • couple • us
8
don't miss this!!!!!
Pros:

The food/cocktails were amazing!

Cons:

That we had to leave

2026-03-23 • via Nuitee
C
Christopher • couple • us
10
Pros:

Breakfast and Dinner were incredible and all of the staff were extremely friendly. The place was clean, comfortable and the views were incredible. It was nice to be separate from the city.

Cons:

It was a little far from the city to do activities.

2026-03-21 • via Nuitee
B
Barahona Andrade • couple • ec
5
Pros:

en 2014 yo había ido y fue excelente pero ahora que regreso después de tantos años veo que no han remodelado nada y tampoco le dan mantenimiento a las piscinas, está como viejo y estacandado en el tiempo, para lo que cuesta, me parece que no está bien eso

Cons:

deben darle manteminiento a las piscinas, también al parecer prescindieron del personal porque tienen poca gente trabajando, lo cual dificulta la atención en algunos espacios del lugar, uno como usuario tenía que ir a buscar a alguien para que atiendan

2026-03-11 • via Nuitee
M
maria • couple • us
10
2026-02-27 • via Nuitee
Y
Yorda • extended_group • ec
8
2026-02-27 • via Nuitee
C
Carolina • family_with_children • ec
8
Bien
Pros:

Es muy seguro, las porciones de las comidas fueron excelentes

Cons:

Les había indicado que era aniversario de casados con mi esposo para que en el postre lo coloquen al final, pero se olvidaron

2026-02-22 • via Nuitee
M
Maria Cristina • family_with_children • ca
10
Pros:

The whole experience was amazing, the view was breathtaking and the service was very attentive. The breakfast and the dinner was very delicious and the portion sizes were very generous. The beds were very comfortable and the entire room was very clean. We will 100% be back to stay for more days!

Cons:

Nothing, everything was great!

2026-01-27 • via Nuitee
D
Diego • solo_traveller • us
10
2026-01-24 • via Nuitee
D
Diego • solo_traveller • us
10
2026-01-24 • via Nuitee
S
Scarfi • couple • ar
10
Pros:

Su ubicación, se aprecia todo baños y tenes muchas actividades a minutos.

Desayuno y cena incluidos que son un verdadero lujo

2026-01-19 • via Nuitee
J
Jose Luis • couple • ec
7
Pros:

La cena estuvo deliciosa. En general el hotel es muy bonito, con muchos jardines y flores.

Cons:

El hotel es grande, y al momento de llegar no hay nadie que te indique dónde es la recepción. En general da la sensación de un hotel un poco anticuado

2026-01-19 • via Nuitee
M
Mette • couple • dk
9
Dejligt hotel
Pros:

Dejlig mad, fantastisk udsigt fra poolen. Personalet var søde.

Cons:

Vores værelse var dejligt men havde desværre ikke udsigt.

2026-01-11 • via Nuitee
W
Will • couple • gb
9
2026-01-07 • via Nuitee
C
Carlos • couple • ec
10
Naturaleza, tranquilidad y buena excelente atención = Luna Volcán.
Pros:

Las instalaciones son preciosas, el personal es muy amable.

Cons:

Encontramos una cucaracha en el baño.

2026-01-04 • via Nuitee
W
Wambandi • couple • ec
10
Pros:

Prácticamente todo

Cons:

No tengo queja alguna

2026-01-04 • via Nuitee
J
Juan Carlos • couple • es
9
Es como estar cerca de las nubes
Pros:

Un lugar privilegiado y muy lindo

2026-01-03 • via Nuitee
W
Wolfgang • couple • de
10
2025-12-31 • via Nuitee
J
jeffrey • solo_traveller • de
10
Pros:

This was our first time traveling to Baños, as part of a decision to explore Ecuador by car and really experience the country.

We booked Luna Volcán through Booking.com, and as many travelers know, price alone does not guarantee quality.
In Ecuador especially, expensive does not always mean good.

This time, the surprise was exceptional.

From the moment we arrived, Luna Volcán felt like a true Western five star hotel.
Not just in price, but in execution.

Everything matched.
Every detail felt thought through.
The location is perfect.
The views are stunning.
The atmosphere is calm and intentional.

The service was excellent.
Professional.
Subtle.
Not forced.
Slightly reserved, but appropriate for the level of hotelry and experience.

Value for money was accurate.
You pay what you would expect to pay for a five star hotel in the Western world, and the service actually matches.
That is not a given here.

In many places, high prices come with immediate but shallow service.
That was not the case here.

I was so impressed by the level of organization and consistency that I asked about the ownership.
It turns out the hotel was founded by a Swiss and Ecuadorian couple.

That explains a lot.

You can feel the Swiss clockwork in how the hotel operates.
Precise.
Reliable.
Well managed.

This hotel is outstanding.

If you plan to visit Baños, even though the property is outside the city, it is absolutely worth it.
You gain a level of experience that is rare and memorable.

2025-12-26 • via Nuitee