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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Board games/puzzles
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Kid meals
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Heated pool
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Infinity pool
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Coffee Shop on site
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Fruits
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Internet access
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Private picnics
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Wine release events
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Reception hall
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Pool waterfall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
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Property Description
Luxurious Accommodation with Stunning Views
Relaxation and Recreation at Your Fingertips
Indulge in the hotel's hot tub, outdoor pool, and terrace for a truly rejuvenating experience. Unwind in style surrounded by lush greenery in the garden or enjoy a refreshing drink at the bar.
Exceptional Service and Convenience
From the moment you arrive, our bilingual staff will ensure your every need is met. Whether it's arranging transportation or providing local recommendations, we are here to make your stay seamless and memorable.
Book Your Stay at Luna Volcán, Adventure SPA
Experience comfort, adventure, and relaxation all in one place. Don't miss out on the chance to create unforgettable memories at our 4-star hotel in Baños.
Guests are required to show a photo identification and the credit card used to make the reservation upon check-in.
In this property, dinner includes either a starter and main course - or - main course and dessert. Drinks are not included in the dinner.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children ages 6 and older are allowed.
Children 6 years old stay for US$47.05 per person per night when using an existing bed.
Children from 7 years old to 10 years old stay for US$71.59 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The whole experience was amazing, the view was breathtaking and the service was very attentive. The breakfast and the dinner was very delicious and the portion sizes were very generous. The beds were very comfortable and the entire room was very clean. We will 100% be back to stay for more days!
Nothing, everything was great!
Su ubicación, se aprecia todo baños y tenes muchas actividades a minutos.
Desayuno y cena incluidos que son un verdadero lujo
La cena estuvo deliciosa. En general el hotel es muy bonito, con muchos jardines y flores.
El hotel es grande, y al momento de llegar no hay nadie que te indique dónde es la recepción. En general da la sensación de un hotel un poco anticuado
Dejlig mad, fantastisk udsigt fra poolen. Personalet var søde.
Vores værelse var dejligt men havde desværre ikke udsigt.
Prácticamente todo
No tengo queja alguna
Las instalaciones son preciosas, el personal es muy amable.
Encontramos una cucaracha en el baño.
Un lugar privilegiado y muy lindo
This was our first time traveling to Baños, as part of a decision to explore Ecuador by car and really experience the country.
We booked Luna Volcán through Booking.com, and as many travelers know, price alone does not guarantee quality.
In Ecuador especially, expensive does not always mean good.
This time, the surprise was exceptional.
From the moment we arrived, Luna Volcán felt like a true Western five star hotel.
Not just in price, but in execution.
Everything matched.
Every detail felt thought through.
The location is perfect.
The views are stunning.
The atmosphere is calm and intentional.
The service was excellent.
Professional.
Subtle.
Not forced.
Slightly reserved, but appropriate for the level of hotelry and experience.
Value for money was accurate.
You pay what you would expect to pay for a five star hotel in the Western world, and the service actually matches.
That is not a given here.
In many places, high prices come with immediate but shallow service.
That was not the case here.
I was so impressed by the level of organization and consistency that I asked about the ownership.
It turns out the hotel was founded by a Swiss and Ecuadorian couple.
That explains a lot.
You can feel the Swiss clockwork in how the hotel operates.
Precise.
Reliable.
Well managed.
This hotel is outstanding.
If you plan to visit Baños, even though the property is outside the city, it is absolutely worth it.
You gain a level of experience that is rare and memorable.
Everything. It sits high up the mountainside, a place of true serenity where you can truely relax. The staff are friendly and helpful, the food both delicious and healthy.
Leaving at the end of my stay!
Hermoso lugar
Hermoso
Hermoso
El desayuno y la cena
Los bichos que ingresaban por debajo de la puerta de habitación
El lugar es excepcional la comida muy rica
El personal de la zona húmeda no es amable quise usar la piscina y anduve todo el hotel buscando quien me asista , cuando le encontré a persona muy déspota
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