Hotel Des Neiges

Hotels
8.1 (1406 reviews)
1 rue de la Mare à Joncs , Cilaos , re

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Expensive breakfast
Some amenities outdated
Water pressure issues

Categories

Cleanliness
8.04
Generally well-reviewed, but some comments on the shower curtain being dirty.
Service
8.51
Overall positive sentiments on the staff being friendly and attentive.
Location
8.55
Consistently mentioned as a strong point across reviews.
Room Quality
7.8
Rooms comfortable but some mention decor being dated.
Amenities
8.23
Positive mentions of the pool and heated facilities, but some requests for improvements.
Value for Money
7.49
Comments on expensive breakfast and certain amenities being inadequate.
Food and Beverage
7.84
Breakfast seen as overpriced, with suggestions for improvement in local cuisine offerings.
Overall Experience
8.31
Most reviews recommend the hotel, citing a generally enjoyable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:23

Property Description

Mountain Retreat with Luxury Amenities

Spectacular Views: Hotel Des Neiges, nestled in the heart of the village amidst majestic mountains, offers breathtaking pool and garden views from all rooms.

Fun-Filled Activities: With 2 outdoor pools, table football, and ping-pong, there's never a dull moment at Hotel Des Neiges.

Ultimate Relaxation: Unwind in the sauna or hot tub, or simply lounge in the garden. The hotel's free Wi-Fi ensures you stay connected throughout your stay.

Book now to experience the perfect blend of relaxation and adventure at Hotel Des Neiges!

Important information:

Reception is closed after 9PM.
Checks Vacances holiday vouchers are an accepted method of payment.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 15 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1406 reviews
Cleanliness: 8.04
Service: 8.51
Location: 8.55
Room Quality: 7.8
Amenities: 8.23
Value for Money: 7.49
Food and Beverage: 7.84
Overall Experience: 8.31
C
Cecile • couple • re
7
2026-03-14 • via Nuitee
I
Isabelle • solo_traveller • re
8
Week-end agréable
Pros:

Accueil chaleureux, personnels aimable, attentif.,bon emplacement de l'hôtel

Cons:

Cabine de douche un peu étroit, dommage

2026-03-12 • via Nuitee
N
nathalie • couple • fr
10
Pros:

Accueil très sympathique du personnel + le petit jus frais était hyper agréable.
Salle de jeu et piscine chauffée au top.
Et le petit déjeuner un régal.

2026-03-11 • via Nuitee
E
Eric • couple • re
8
Pros:

La propreté et l'emplacement

Cons:

Manque un frigo

2026-03-10 • via Nuitee
V
Véronique • couple • fr
8
2026-03-09 • via Nuitee
K
katia • family_with_children • re
10
Hôtel agréable, bien situé et avec des équipements pour toute la famille. TB
Pros:

Personnel accueillant et chaleureux, chambre propre et spacieuse.
Petit déjeuner copieux et diversifié

Cons:

Un petit frigo dans la chambre pourrait être un plus.

2026-03-04 • via Nuitee
F
Freddy • couple • re
4
Pros:

La piscine

Cons:

L'insonorisation an niveau de la chambre (bruit de couloir)

2026-03-04 • via Nuitee
L
Loni • couple • re
9
2026-03-02 • via Nuitee
J
Jean Bernard • couple • fr
7
2026-02-28 • via Nuitee
N
noelle • couple • fr
9
Pros:

L'accueil, la literie, l'espace, la piscine chauffée, la vue sur le cirque montagneux.. Très agréable

2026-02-26 • via Nuitee
S
Souprayenmestry • couple • re
7
2026-02-26 • via Nuitee
K
karine • couple • fr
9
décor naturel magnifique de la piscine
Pros:

emplacement, vue, piscine chauffée et sa vue, jardins, petit déjeuner. chambre avec espace terrasse

Cons:

décoration de la chambre, rafraîchissement nécessaire ...odeur de renfermé et d humidité. visite d un cafard

2026-02-25 • via Nuitee
S
Sébastien • couple • re
6
Trop cher par rapport à la prestation
Pros:

Le cadre et la piscine

Cons:

Hôtel vieillot, un bon ravalement serait nécessaire, beaucoup trop cher par rapport à la prestation !

2026-02-14 • via Nuitee
F
Fontaine • couple • re
9
Séjour trop courte.
Pros:

Le repas, le petit déjeuner .
Et l'hôtesse d'accueil qui était fort sympathique

Cons:

Pour joué a des jeux billards, baby foot .
Faut traverser l'hôtel et récupérer les boule .
Un peu dommage

2026-02-14 • via Nuitee
M
Marie-Christine • couple • fr
8
2026-02-13 • via Nuitee
D
Durgahed • extended_group • mu
10
2026-02-13 • via Nuitee
D
Didier • couple • fr
6
Pros:

Le lieu

Cons:

La chambre, pas de climatisation, la déco a revoir, pomme de douche qui fuit
Et finition a revoir

2026-02-13 • via Nuitee
I
Imabelle • couple • fr
7
2026-02-11 • via Nuitee
V
Valerie • extended_group • fr
8
2026-02-09 • via Nuitee
F
Fourreau • couple • re
5
2026-02-08 • via Nuitee