Hotel Des Neiges

Hotels
8.1 (1557 reviews)
1 rue de la Mare à Joncs , Cilaos , RE

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Expensive breakfast
Some amenities outdated
Water pressure issues

Categories

Cleanliness
8.04
Generally well-reviewed, but some comments on the shower curtain being dirty.
Service
8.51
Overall positive sentiments on the staff being friendly and attentive.
Location
8.55
Consistently mentioned as a strong point across reviews.
Room Quality
7.8
Rooms comfortable but some mention decor being dated.
Amenities
8.23
Positive mentions of the pool and heated facilities, but some requests for improvements.
Value for Money
7.49
Comments on expensive breakfast and certain amenities being inadequate.
Food and Beverage
7.84
Breakfast seen as overpriced, with suggestions for improvement in local cuisine offerings.
Overall Experience
8.31
Most reviews recommend the hotel, citing a generally enjoyable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:23

Property Description

Mountain Retreat with Luxury Amenities

Spectacular Views: Hotel Des Neiges, nestled in the heart of the village amidst majestic mountains, offers breathtaking pool and garden views from all rooms.

Fun-Filled Activities: With 2 outdoor pools, table football, and ping-pong, there's never a dull moment at Hotel Des Neiges.

Ultimate Relaxation: Unwind in the sauna or hot tub, or simply lounge in the garden. The hotel's free Wi-Fi ensures you stay connected throughout your stay.

Book now to experience the perfect blend of relaxation and adventure at Hotel Des Neiges!

Important information:

The front desk closes at 8 p.m.
Cheques Vacances holiday vouchers are an accepted method of payment.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 1557 reviews
Cleanliness: 8.04
Service: 8.51
Location: 8.55
Room Quality: 7.8
Amenities: 8.23
Value for Money: 7.49
Food and Beverage: 7.84
Overall Experience: 8.31
P
Priscillia • couple • fr
9
Pros:

Personnel très agréable
Emplacement idéal pour rayonner dans le cirque de Cilaos et randonner

2026-09-11 • via Nuitee
V
Valentin • couple • ch
10
Pros:

Accueil et équipements ainsi que la gentillesse du personnel

2026-09-10 • via Nuitee
M
MOUNIROU • solo_traveller • re
10
2026-09-09 • via Nuitee
C
Charles Henri • couple • fr
7
Super moments
Pros:

Le lieu / l’espace

Cons:

Pas de mini bar dans la chambre. Pour les personnes qui souhaitent rapporter des choses a tenir froid

2026-09-08 • via Nuitee
R
Regine • family_with_children • re
8
2026-09-08 • via Nuitee
S
sandrine • solo_traveller • fr
8
Pros:

L'emplacement

Cons:

La literie de très mauvaise qualité, lorsque nous l'avons signale, la réception a eu l'air étonné.....le deuxième étage sans ascenseur....

2026-09-08 • via Nuitee
T
Thierry • solo_traveller • fr
7
Pros:

Discrétion du personnel

2026-09-07 • via Nuitee
J
JEAN MAX • couple • re
10
2026-09-07 • via Nuitee
I
Incana • couple • re
6
Bien
Pros:

Oui

Cons:

Manque de communication et d’écoute du client

2026-09-06 • via Nuitee
T
Tracy • couple • fr
7
2026-09-06 • via Nuitee
G
Guy Noël • solo_traveller • re
7
Pros:

Le calme et cadre

Cons:

Pour lenprix le petit dejeunner devrais etre compris .
Le.manque de tapus devant le lit sur le carrelage froid

2026-09-06 • via Nuitee
T
Thierry • couple • fr
8
2026-09-05 • via Nuitee
E
Eric • family_with_children • fr
9
Pros:

Piscine extérieure chauffée magnifique! Hotel très confortable, très bien situé, très propre. Personnel disponible et souriant.

2026-09-05 • via Nuitee
T
Thierry • extended_group • fr
10
Parfait, rien n'a dire
Pros:

Petit déjeuner 👍

Cons:

Rien

2026-09-05 • via Nuitee
R
Regine • couple • re
8
2026-09-04 • via Nuitee
A
Anais • extended_group • fr
8
top
Pros:

c etait parfait

2026-09-03 • via Nuitee
D
Dorine • solo_traveller • re
10
C’est super repos garanti
Pros:

L’accueil très bien , bon petit déjeuner,le dîner était pas mal non plus :le personnel est très sympathique. La piscine bien et chauffée.

2026-09-02 • via Nuitee
D
Dorine • solo_traveller • re
10
2026-09-01 • via Nuitee
M
Marie sabine • couple • re
9
2026-09-01 • via Nuitee
E
Edith • solo_traveller • re
8
2026-08-31 • via Nuitee