Hotel Palisade

Room was a bit small

The room hadn’t been properly cleaned when we arrived. While the location was good, it didn’t outweigh standard of facilities or lack there of. Nowhere to hang clothes, the curtains were torn, the power point was hanging off the wall. The service at the rooftop bar, Henry Deane, was terrible. No one came to serve us for some time so we approached the bar to order a drink only to be told to sit back down and someone would come and serve us. Another 30 mins and no one came so we left.

A/c was noisy. But actually not that bad.

It was just an old, dirty pub! You have to go through the pub at ground level to get to the elevator, that took you to the various levels, but Saturday night the pub was full of drunk people. One man was leaning over against the left side panel of the elevator entrance, and he vomited twice all over it and on the floor in front of the elevator! Five seconds later someone was just coming down in the elevator, and I had to stop them from exiting and warning them of all the vomit on the floor! It was disgusting! There was a smell in the whole building, also in our room, of old body fluids (I guess), the room appeared semi-clean, but don't look under the bed! The fridge didn't have a freezer part. There was not enough cups/plates/cutlery for two people. There was no wardrobe, only a coat hanger stand with only a couple of coat hangers. We actually bought some extra. The door out to the balcony was falling apart and could not be locked. But the balcony was shared with the room next door, so they could actually walk straight into our room and rob us, if they so wanted! We let the staff know, but nothing was done about it, of course. The bathroom was very small, your knees would touch the shower screen when you sat on the toilet. There were no racks on the wall to put your towel, and the shelf over the sink was too tiny to contain our necessary toiletries. No drawers under the sink. Some black moldy silicone around the sink. No aircon in the room. The restaurant at the top was really weird! Super expensive. Strange table arrangement, which more resembled a coffee-table style, not comfortable for dining. We wanted to book a table for dinner the next day, which was very difficult for the staff to do on their computer system. Then they asked for our credit card details. Why? Because they would charge $200 if we didn't turn up! Really! No thanks! We had lunch on the spot instead, which was more like two entrees, with a little wine and a Coke. $119.

Room was average, bed position was very low to the ground

The place didn't have the best noise insulation and we could hear people from the nearby rooms sometimes. Also it would be nice if the bar at the top floor stayed open longer into the night.

Cleaning of the room, lack of effort from the staff, no housekeeping provided for a three night stay, when their own in room manifest states that housekeeping will be provided daily.
Pillows and doona were stained and the furniture was damaged.
Advised the hotel of these issues after the first night and they were still not addressed.

Potřebovalo by to údržbu všech zařízení.

Lack of A/C was a bit of a downer on a very hot night but the fan and some breeze from the open windows was good

Check in and check out were very disorganised and the staff didn't look like they know what to do.

No cleaned properly, I found a panties on the floor.