Richemont Hotel

Hotels
7.9 (946 reviews)
Seeburgstrasse 51 , Luzern , ch

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Luggage storage
Non-smoking throughout
Kid meals
Public transport tickets
Coffee Shop on site
Staff adhere to local safety protocols
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Limited breakfast options
Some amenities missing

Categories

Cleanliness
7.55
The rooms were clean but some mentioned that the overall atmosphere could be warmer.
Service
8.05
Staff were friendly and helpful, but one review noted rudeness from the management.
Location
8.55
Great location close to public transport and attractions.
Room Quality
7.55
Rooms were comfortable but some lacked amenities like kettles.
Amenities
7.55
Basic amenities were available, but a lack of breakfast options was noted.
Value for Money
7.55
Concerns raised about prices regarding breakfast and some room amenities.
Food and Beverage
8.05
Breakfast options were varied but missed some hot items.
Overall Experience
8.35
Overall, positive feedback with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:35

Property Description

Luxurious Lakefront Location
Experience breathtaking views of Lake Lucerne at the Richemont Hotel, just a stone's throw away from the Verkehrshaus Museum and the Lido. Enjoy complimentary WiFi throughout the property, making it convenient for both leisure and business travelers.

Comfortable Accommodation
Relax in our well-appointed rooms featuring en-suite bathrooms with a hairdryer and flat-screen TVs, ensuring a comfortable stay for all guests.

Delightful Dining Experience
Indulge in culinary delights at our on-site restaurant, open daily until 17:00, with a charming garden terrace. Treat yourself to daily changing set menus and linger over an extended breakfast on weekends and public holidays until 13:00.

Book now to immerse yourself in the beauty and hospitality of Richemont Hotel.

Important information:

Please note that with your hotel reservation confirmation (printed or online on your smartphone), you can travel free of charge by bus from Lucerne train station to Hotel Richemont (line 24 to the Hotel Seeburg stop).

Please note that the reception and the restaurant are only open until 17:00. If you intend to arrive after 17:00, please inform the hotel in advance. You can use the Special Requests box when booking or contact the property. The hotel will send you an e-mail with the access code for the key box at the hotel entrance.

Please note that the elevator is out of service from 5 p.m. until 7 a.m. the following morning. Please use the side entrance on the right-hand side of the building. You can reach the second floor, where your room is located, via the stairs.

Please note that hotel's car park is only accessible between 06:00 and 23:00.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 10 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 946 reviews
Cleanliness: 7.55
Service: 8.05
Location: 8.55
Room Quality: 7.55
Amenities: 7.55
Value for Money: 7.55
Food and Beverage: 8.05
Overall Experience: 8.35
F
Frederic • family_with_children • ch
5
2026-05-06 • via Nuitee
B
Bernard • couple • ch
7
Beaucoup trop cher pour les prestations offertes !
Pros:

pdj à recommander !
Hôtel face au lac, très joli.

Cons:

Rapport qualité/prix catastrophique !!
Chambre avec meubles en kit, mal isolée et donc bruyante.
Pas d'ascenseur après 17h00 !
Au prix de la nuit, une bouilloire et/ou un petit frigo serait bienvenu.

2026-05-04 • via Nuitee
J
Jakob • couple • ch
8
2026-05-03 • via Nuitee
N
Nick • solo_traveller • im
10
2026-05-01 • via Nuitee
F
Frank • solo_traveller • ch
8
Sauber, preiswert, einfach
Pros:

Sauberkeit, Lage am Stadtrand.

Cons:

Nix

2026-04-30 • via Nuitee
L
Lisette • couple • ch
7
Freundlich, sauber und unkompliziert
Pros:

Gute Lage, sehr freundliches Personal

Cons:

Ausstattung nicht ganz auf dem neusten Stand, hat aber gereicht

2026-04-28 • via Nuitee
A
Ashwani kumar • family_with_children • nl
9
2026-04-26 • via Nuitee
M
MANOLITO • family_with_children • it
10
ritorneremo assolutamente
Pros:

tutto , dalla posizione, al personale

2026-04-16 • via Nuitee
H
Heinz • couple • ch
6
Leider erstes und letztes Mal in diesem Hotel. Somit gilt künftig mein Besuch. Nur noch dem Restaurant der Bäckereifachs
Pros:

Lage beim See und Verkehrshaus und Bushaltestelle vor dem Haus. Personal an der Rezeption sehr hilfsbereit. Parkplatz vor dem Haus oder in der Tiefgarage.gegen Bezahlung.

Cons:

Schlechte Bausubstanz, was den Lärmschutz betrifft. Reinigungspersonal ab 7:00 Uhr im Dienst oder vielleicht waren es auch andere Gäste. Anschliessend konnte wegen Lärm und intensiven reden nicht mehr weiter geschlafen werden. Alles was sich im Flur ereignet hat man gehört. Hier ist Besserung zwingend. Ausstattung des Zimmers extrem einfach. Fernseher, Fehlanzeige.

2026-04-15 • via Nuitee
F
Florian • family_with_children • ch
9
Pros:

Super Preis/Leistung Verhältniss.
Sensationelles Personal, dass auch mit aussergewöhnlichen Situation professionell umzugehen weiss.

2026-04-12 • via Nuitee
Åsa • couple • se
9
Pros:

Tillgängligt - bra placerad

Cons:

Lite enkla rum- ingen tv

2026-04-05 • via Nuitee
S
Stefan • solo_traveller • ch
8
2026-03-30 • via Nuitee
N
Nicola • family_with_children • de
8
2026-03-30 • via Nuitee
N
Nicole • family_with_children • ch
9
2026-03-29 • via Nuitee
M
Marlise • solo_traveller • ch
9
Pros:

Das sehr freundliche Personal und alles sehr sauber.

2026-03-28 • via Nuitee
C
Christian • solo_traveller • fr
6
Pros:

L emplacement de l hôtel quasi au bord du lac.

Cons:

Fermeture de la réception et plus personne dans l hôtel le soir.
Absence d ascenseur disponible après 17h sachant que je voyageais avec une personne très âgée et une autre avec une mobilité réduite.

2026-03-05 • via Nuitee
S
Stefan • family_with_children • ch
7
2026-02-27 • via Nuitee
H
Halil • solo_traveller • ch
8
2026-02-24 • via Nuitee
M
Manuel • solo_traveller • ch
9
2026-01-22 • via Nuitee
M
Michelle • family_with_children • us
4
I would stay somewhere else had I known how poorly run this place was.
Pros:

Rooms were clean

Cons:

The pillows and bed sheets were ridiculous. I have stayed at hotels for $40 that has better beds. There is no excuse for such horrible pillows and no inclusion of a flat sheet. The room was also ugly and included the ugliest art I have ever seen on a wall.

Communication was poor. All the reviews mentioned the breakfast but it isn’t clear that a buffet of mostly break is almost 20 francs. The stay also included a travel pass, but we didn’t know this until we arrived. So I wasted over 500 francs on something I didn’t need.


I can’t say I will use booking.com again. Typically Expedia shows these perks/options when you purchase.

There was also a very rude manager in the restaurant. I get that the baked goods were quality. But who can honestly eat 20 francs worth of bread? I mentioned that putting this on a sign would have been helpful, as I thought the breakfast was free. She badgered me and said I could have contacted them about this first instead. She was literally talking about me to employees in front of me.

When another employee asked me what was wrong, the woman continued to badger me and said the woman barely worked there. Hey, this employee asked ME, lady.

I didn’t feel comfortable walking in the lobby from that point forward. Maybe cultural differences, but it struck me as highly unprofessional. She comped my breakfast but I would have paid if it meant not being treated like that.

2026-01-19 • via Nuitee