Richemont Hotel

Hotels
7.9 (931 reviews)
Seeburgstrasse 51 , Luzern , ch

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Luggage storage
Non-smoking throughout
Kid meals
Public transport tickets
Coffee Shop on site
Staff adhere to local safety protocols
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Limited breakfast options
Some amenities missing

Categories

Cleanliness
7.55
The rooms were clean but some mentioned that the overall atmosphere could be warmer.
Service
8.05
Staff were friendly and helpful, but one review noted rudeness from the management.
Location
8.55
Great location close to public transport and attractions.
Room Quality
7.55
Rooms were comfortable but some lacked amenities like kettles.
Amenities
7.55
Basic amenities were available, but a lack of breakfast options was noted.
Value for Money
7.55
Concerns raised about prices regarding breakfast and some room amenities.
Food and Beverage
8.05
Breakfast options were varied but missed some hot items.
Overall Experience
8.35
Overall, positive feedback with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:35

Property Description

Luxurious Lakefront Location
Experience breathtaking views of Lake Lucerne at the Richemont Hotel, just a stone's throw away from the Verkehrshaus Museum and the Lido. Enjoy complimentary WiFi throughout the property, making it convenient for both leisure and business travelers.

Comfortable Accommodation
Relax in our well-appointed rooms featuring en-suite bathrooms with a hairdryer and flat-screen TVs, ensuring a comfortable stay for all guests.

Delightful Dining Experience
Indulge in culinary delights at our on-site restaurant, open daily until 17:00, with a charming garden terrace. Treat yourself to daily changing set menus and linger over an extended breakfast on weekends and public holidays until 13:00.

Book now to immerse yourself in the beauty and hospitality of Richemont Hotel.

Important information:

Please note that with your hotel reservation confirmation (printed or online on your smartphone), you can travel free of charge by bus from Lucerne train station to Hotel Richemont (line 24 to the Hotel Seeburg stop).

Please note that the reception and the restaurant are only open until 17:00. If you intend to arrive after 17:00, please inform the hotel in advance. You can use the Special Requests box when booking or contact the property. The hotel will send you an e-mail with the access code for the key box at the hotel entrance.

Please note that the elevator is out of service from 5 p.m. until 7 a.m. the following morning. Please use the side entrance on the right-hand side of the building. You can reach the second floor, where your room is located, via the stairs.

Please note that hotel's car park is only accessible between 06:00 and 23:00.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 10 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 931 reviews
Cleanliness: 7.55
Service: 8.05
Location: 8.55
Room Quality: 7.55
Amenities: 7.55
Value for Money: 7.55
Food and Beverage: 8.05
Overall Experience: 8.35
M
Manuel • solo_traveller • ch
9
2026-01-22 • via Nuitee
N
Nico • couple • ch
9
Gut und günstig.
Pros:

Gute Lage, ÖV all 15min vor der Tür. Parking für 10 CHF Pro Tag auch gut in der Tiefgarage.

Cons:

Frühstück hat eine sehr kleine Auswahl, ich hätte mir für den Preis von 19.50 CHF pro Person noch inklusive Rührei, Speck etc gewünscht wie es in anderen Hotels üblich ist, nur Brot und Müesli ist sehr wenig Auswahl.

2026-01-19 • via Nuitee
H
Hongfei • family_with_children • ca
7
I think their main business is restaurant; there are a small amount rooms on second floor for hotel. Room is big, but ba
Pros:

Convenient and clean.

Cons:

A bit noisy, no air conditioning.

2026-01-19 • via Nuitee
L
louise • extended_group • ca
10
Very functionale and comfortable.
Pros:

The rooms were very efficient. Nothing fancy but very comfortable. We had everything we needed.

Cons:

It would have been very convenient to have a functional elevator when we arrived. We arrived late and tired. Unfortunately, the elevators are turned off at night.

2026-01-19 • via Nuitee
M
Maria Teresa • family_with_children • ch
5
2026-01-19 • via Nuitee
F
Franziska • extended_group • ch
10
Super Tolles Hotel, sehr zu empfehlen.
Pros:

Super tolles Frühstücksbuffet und der Preis wahr völlig ok. Top Preis/Leistung, alle wahren sehr freundlich.

2026-01-19 • via Nuitee
J
Jacqueline • couple • au
9
Comfortable very clean and perfectly located across the road from the spectacular Lake Lucerne. Within easy walking dist
Pros:

Comfortable very clean and fantastic location across the road from beautiful Lake Lucerne.

Cons:

Another pillow please.

2026-01-19 • via Nuitee
M
Michelle • family_with_children • us
4
I would stay somewhere else had I known how poorly run this place was.
Pros:

Rooms were clean

Cons:

The pillows and bed sheets were ridiculous. I have stayed at hotels for $40 that has better beds. There is no excuse for such horrible pillows and no inclusion of a flat sheet. The room was also ugly and included the ugliest art I have ever seen on a wall.

Communication was poor. All the reviews mentioned the breakfast but it isn’t clear that a buffet of mostly break is almost 20 francs. The stay also included a travel pass, but we didn’t know this until we arrived. So I wasted over 500 francs on something I didn’t need.


I can’t say I will use booking.com again. Typically Expedia shows these perks/options when you purchase.

There was also a very rude manager in the restaurant. I get that the baked goods were quality. But who can honestly eat 20 francs worth of bread? I mentioned that putting this on a sign would have been helpful, as I thought the breakfast was free. She badgered me and said I could have contacted them about this first instead. She was literally talking about me to employees in front of me.

When another employee asked me what was wrong, the woman continued to badger me and said the woman barely worked there. Hey, this employee asked ME, lady.

I didn’t feel comfortable walking in the lobby from that point forward. Maybe cultural differences, but it struck me as highly unprofessional. She comped my breakfast but I would have paid if it meant not being treated like that.

2026-01-19 • via Nuitee
E
Elizabeth • extended_group • us
10
Was a nice place to stay. Would stay there again.
Pros:

It was clean and ready when we got there. The bus stop was just out front and took you to the center of the city. They gave us a bus pass when we checked in to the room. Across the street was a beautiful and peaceful park to sit and relax.

Cons:

The front closed early and you had to go around the side to get back in. No one was at the desk after a certain time.

2026-01-16 • via Nuitee
H
Hans Peter • solo_traveller • br
9
Pros:

Super Frühstück.

2025-12-20 • via Nuitee
H
HERTZ • solo_traveller • fr
9
2025-12-14 • via Nuitee
E
Eugenio • family_with_children • fr
6
2025-12-10 • via Nuitee
M
Maria • extended_group • ch
9
Pros:

Hôtel situé près du lac, personnel disponible et aimable, possibilité de réserver une place de parking payante,
Chambre spacieuse et bus gratuit pour se rendre à Lucerne centre. Arrêt de bus en bas de l'hôtel.
Petit-déj en suppl. buffet salé et sucré (très bon).

Cons:

rien

2025-12-08 • via Nuitee
P
Patricia • couple • ch
5
Pros:

Stadtnah

Cons:

Für den Preis von 144 chf kein Fernseher. Man hat jedes Geräusch gehört. Sehr hellhörig.

2025-12-07 • via Nuitee
J
Julia • solo_traveller • de
8
2025-12-03 • via Nuitee
A
Andreas • couple • de
8
2025-11-11 • via Nuitee
L
Lutz • solo_traveller • ch
8
2025-11-07 • via Nuitee
E
Emily • solo_traveller • gb
8
2025-10-28 • via Nuitee
A
Alice • family_with_children • ch
10
2025-10-26 • via Nuitee
G
Gonzalez • extended_group • us
8
2025-10-22 • via Nuitee