CRYSTAL RIVERSTON DECK

Hotels
8.3 (57 reviews)
Mahalakotuwa, Illukkubura Matale , Matale , lk

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious food
Cons:
Cleanliness issues
Overpriced
Poor WiFi

Categories

Cleanliness
6.78
Rooms were not clean; hair everywhere in the washroom sink and muddy washroom.
Service
9.25
Friendly staff and great service were highlighted despite some negative comments.
Location
9.29
The location was amazing with stunning views of the mountains.
Room Quality
8.24
Rooms were clean with good hot water but had issues like lack of carpeting.
Amenities
7.77
Pool was amazing; however, no lunch served on Saturdays, and WiFi was poor.
Value for Money
7.23
Property considered overpriced by some guests.
Food and Beverage
9.28
Food was super delicious and healthy, with excellent value.
Overall Experience
8.55
Enjoyed nature and had a generally positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 11:13

Property Description

Stunning Mountain Views

Exquisite Dining Experience
Indulge in delicious meals at our on-site restaurant and enjoy the convenience of room service during your stay at CRYSTAL RIVERSTON DECK.

Adventure Awaits
Explore the picturesque surroundings of Matale with hiking opportunities available for all guests, making your stay at CRYSTAL RIVERSTON DECK truly memorable.

Experience comfort, luxury, and adventure all in one place at CRYSTAL RIVERSTON DECK. Book now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 57 reviews
Cleanliness: 6.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 7.77
Value for Money: 7.23
Food and Beverage: 9.28
Overall Experience: 8.55
B
Bernard • family_with_children • us
10
Pros:

Cleanliness efficient staff

Cons:

None

2026-07-25 • via Nuitee
S
Shiran • couple • lk
6
Pros:

The location was Excellent, The Staff was very helpful & Friendly, The Food was good. The pool was excellent with a breathtaking view The Room was good,

Cons:

The towels were colored, They should be white. The Lunch & Dinner should include western menus.

2026-07-20 • via Nuitee
C
Colin • solo_traveller • gb
9
2026-07-16 • via Nuitee
A
Anna • couple • nl
8
Great staff
Pros:

I really enjoyed my stay. The staff were incredible and truly went above and beyond to make us feel comfortable throughout. We had all our meals there, and the buffet-style food was consistently really good with plenty of options. The pool area was also lovely with a nice view

Cons:

The only downside wasn’t the hotel’s fault, the road from Kandy had been damaged by landslides, which made getting there quite difficult. The rooms were okay overall, though some renovation would definitely improve the experience.

2026-04-19 • via Nuitee
T
Tracy • extended_group • au
10
2026-04-10 • via Nuitee
V
Vincent • couple • fr
10
2026-04-02 • via Nuitee
A
amila_wicky • family_with_children • lk
9
Clean and nice place in Riverstone
Pros:

The rooms were very good, clean, and had a good view with large glass windows.
Breakfast and Dinner being buffet was a pleasant surprise. EV charging facilities were available.

Cons:

Does not accept credit cards.

2026-03-02 • via Nuitee
S
susan • family_with_children • de
10
Knuckles mountains at it's best.
Pros:

Lovely pool in absolutely amazing surroundings.Staff extremely attentive and wonderful food.Rooms very spacious,clean,and comfortable.Highly recommend staying here, good value for your money. Even had tv, hot water shower,and air-conditioning.What more could you want.

Cons:

No complaints, everything is good.

2026-02-23 • via Nuitee
C
Chathurika • family_with_children • gb
5
The location was amazing but the service doesn’t value for the money at all.really disappointed.
Pros:

Location

Cons:

The rooms were not clean.hair everywhere in the washroom sink.no rug/carpet in the washroom so the whole wash room get muddy and stained and water everywhere.in the room there was a bottle of water.

2025-09-20 • via Nuitee
S
Senevirathne • extended_group • lk
10
2025-09-14 • via Nuitee
A
Aravinda • family_with_children • lk
10
Good.
Pros:

Great place. Friendly staff. Good food.

Cons:

Tv was not working. Only one towel provided.

2025-08-12 • via Nuitee
D
Dileepa • couple • lk
10
Enjoy Nature like Heaven in Crystal Riverston Deck Hotel
Pros:

Hotel is surrounded by Mountains 360 degrees… Amazing view. Food was super delicious and healthy.. Rooms were clean, good Hot water and pool is amazing. Friendly Staff…

Cons:

Nothing wrong about the hotel….

2025-08-09 • via Nuitee
K
Krishan • couple • lk
9
2025-07-28 • via Nuitee
A
Ahamed • family_with_children • lk
4
Pros:

Every thing about property good but overpriced.

2025-07-23 • via Nuitee
M
Mahagani Achchige • family_with_children • lk
8
2025-07-12 • via Nuitee
S
Sarah • young couple • gb
8
Picturesque and friendly
Pros:

The food was excellent and very good value for money
The staff were very friendly and helpful
Pool was clean and had lovely scenery
Room was clean and spacious

Cons:

Were unable to pay by card but could do bank transfer
WiFi was poor
No lunch served on a Saturday and no where close to get food from with no car
There was a lot of banging

2025-06-29 • via Nuitee
C
Charitha • young couple • lk
10
The best experience we have had ever in our tour.
Pros:

View and the foods are amazing.good service we experienced..thanks for the all staff for the excellent service you given to us and highly recommended place.

2025-06-13 • via Nuitee
J
José • solo traveller • es
10
Really good experience! Excellent service of everyone, really nice food and installations. Awesome pool
Pros:

Everything excellent!

2025-06-07 • via Nuitee
F
Fathema • group • lk
10
Exceptional
Pros:

Ajith was super helpful in every way! We had a great holiday!

2025-05-12 • via Nuitee
J
John • group • au
8
Good stay situated in a forest area.
Pros:

Great facilities, big rooms and the pool was a plus! Almost luxurious rooms - we booked for a double room and got a double x2 beds! The location is perfect for us as it’s situated on a nature strip and overlooking the mountains.

Cons:

Lots of bugs on the rooms, mosquitoes has feasted on us. Not much meal options provided. On breakfast, the other guests has had better breakfast meal than us - we are in Sri Lanka so wished we have been offered Sri Lankan dishes same as the other guests , a bit unfair.

2025-05-03 • via Nuitee