The Grand Hill Resort-Hotel

Hotels
8.2 (1588 reviews)
Jalan Raya Puncak Km 84 Tugu Cisarua Bogor , Puncak , ID

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food
Cons:
Poor cleanliness
Old furniture
Noise issues

Categories

Cleanliness
6.95
Multiple mentions of poor cleanliness, with specific complaints about dirty linens and lack of thorough cleaning.
Service
8.95
Most reviews highlight friendly staff and quick check-in service, though a few indicated issues with responsiveness.
Location
9.45
Repeatedly praised for its excellent location and proximity to services and attractions.
Room Quality
7.95
Some complaints about room size and old furniture, but generally acceptable for a short stay.
Amenities
7.95
Amenities acknowledged as basic but functional, with mixed reviews on food diversity.
Value for Money
7.45
Comments indicate that prices might be high relative to quality, especially during peak seasons.
Food and Beverage
8.45
Food quality generally deemed good, though variety for breakfast could be improved.
Overall Experience
8.45
A mix of positive experiences overshadowed by specific cleanliness issues; overall still a decent place to stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:58

Property Description

Luxurious Accommodation with Stunning Views
Experience a tranquil stay at The Grand Hill Resort-Hotel, nestled in Puncak with breathtaking city views from select balconies. Indulge in our 4-star amenities including a garden, free parking, and a vibrant restaurant and bar. Family-Friendly Fun
Kids will love the children's playground and club, while you enjoy free WiFi and impeccable room service. Our multilingual staff are ready to assist 24/7 for a seamless stay. Explore Nature's Wonders
Conveniently located near Ciherang Waterfall and Cibodas Botanical Garden, adventure awaits just a short distance away. Book now for an unforgettable getaway at The Grand Hill Resort-Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 1588 reviews
Cleanliness: 6.95
Service: 8.95
Location: 9.45
Room Quality: 7.95
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 8.45
Overall Experience: 8.45
A
ABDULKARIM • couple • sa
10
2026-10-20 • via Nuitee
F
Fawaz • solo_traveller • sa
9
2026-10-19 • via Nuitee
M
Mohammed • solo_traveller • th
5
2026-10-19 • via Nuitee
ابوتامر • family_with_children • sa
7
2026-10-18 • via Nuitee
N
Nasser • couple • sa
9
سكنت في هاذا الفندق 3 ليله وكان كل شي تمام الموظفين متعاونين ويقدمون المساعده في كل وقت
Pros:

الموقع الموظفين

Cons:

لاشي

2026-10-16 • via Nuitee
K
khalid • couple • sa
10
2026-10-15 • via Nuitee
مريم • couple • sa
9
كانت اقامه جميله
Pros:

جميل ونظيف والافطار جميل

Cons:

كل شي جميل

2026-10-15 • via Nuitee
K
Khalid • family_with_children • om
1
لن تتكرر
Pros:

الموقع + الموظفون + تنوع البوفيه

Cons:

الاثاث قديم .. الغرفة متصله مع غرفه اخرى لم اشعر بالراحه و لا بالامان .. اصابني تسمم من الافطار انا و عائلتي + وجدت شعر في الاكل

2026-10-14 • via Nuitee
مريم • couple • sa
9
كانت اقامه ممتعه
Pros:

الموقع جميل جدا ووسع الغرف الفطور جميل ومتغير

Cons:

مرتفع سعره شوي والماء في دورات المياه ضعيف جدا ( الشطافات))

2026-10-12 • via Nuitee
M
Murad15 • solo_traveller • sa
9
Pros:

Great stay with excellent service! The housekeeping team is super professional, and the front desk staff are friendly and helpful. The restaurant is delicious with a great variety.

Cons:

My only critique is that the decor is dated and needs an update.

2026-10-12 • via Nuitee
I
Ibrahim • solo_traveller • sa
8
2026-10-10 • via Nuitee
سعد • couple • sa
3
نوم صعب
Pros:

الاطلاله

Cons:

حشرات المفارش متسخه باليه قديمه

2026-10-07 • via Nuitee
H
HEDBIEN FREDERIK • family_with_children • id
6
2026-10-07 • via Nuitee
سعد • couple • sa
1
2026-10-07 • via Nuitee
M
Mohammed • solo_traveller • th
2
2026-09-19 • via Nuitee
H
hamad • solo_traveller • sa
1
Pros:

سيئ للغاية

Cons:

الغرف والاثاث وجميع مرافق الفندق سيئه للغاية

2026-09-18 • via Nuitee
A
Abdulkareem • solo_traveller • sa
8
Pros:

الموقع جيد

Cons:

دورات المياه

2026-09-18 • via Nuitee
المسافر • solo_traveller • sa
5
2026-09-16 • via Nuitee
N
Naama AHMED • solo_traveller • om
8
2026-09-15 • via Nuitee
محمد • couple • sa
9
2026-09-11 • via Nuitee