The Grand Hill Resort-Hotel

Hotels
8.2 (1432 reviews)
Jalan Raya Puncak Km 84 Tugu Cisarua Bogor , Puncak , id

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food
Cons:
Poor cleanliness
Old furniture
Noise issues

Categories

Cleanliness
6.95
Multiple mentions of poor cleanliness, with specific complaints about dirty linens and lack of thorough cleaning.
Service
8.95
Most reviews highlight friendly staff and quick check-in service, though a few indicated issues with responsiveness.
Location
9.45
Repeatedly praised for its excellent location and proximity to services and attractions.
Room Quality
7.95
Some complaints about room size and old furniture, but generally acceptable for a short stay.
Amenities
7.95
Amenities acknowledged as basic but functional, with mixed reviews on food diversity.
Value for Money
7.45
Comments indicate that prices might be high relative to quality, especially during peak seasons.
Food and Beverage
8.45
Food quality generally deemed good, though variety for breakfast could be improved.
Overall Experience
8.45
A mix of positive experiences overshadowed by specific cleanliness issues; overall still a decent place to stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:58

Property Description

Luxurious Accommodation with Stunning Views
Experience a tranquil stay at The Grand Hill Resort-Hotel, nestled in Puncak with breathtaking city views from select balconies. Indulge in our 4-star amenities including a garden, free parking, and a vibrant restaurant and bar. Family-Friendly Fun
Kids will love the children's playground and club, while you enjoy free WiFi and impeccable room service. Our multilingual staff are ready to assist 24/7 for a seamless stay. Explore Nature's Wonders
Conveniently located near Ciherang Waterfall and Cibodas Botanical Garden, adventure awaits just a short distance away. Book now for an unforgettable getaway at The Grand Hill Resort-Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 1432 reviews
Cleanliness: 6.95
Service: 8.95
Location: 9.45
Room Quality: 7.95
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 8.45
Overall Experience: 8.45
A
abdullah • couple • sa
8
شكرا.
Pros:

كل شيء

Cons:

لا شيء

2026-03-18 • via Nuitee
حسن • couple • sa
9
Pros:

كل شي مميز وراقي من الموضفين والموقع والخدمه وسهوله الوصول والافطار متنوع موقع يستحق الزياره شكر لك العاملين في الموقع المميز

2026-03-17 • via Nuitee
S
situmorang • couple • id
7
Datang buat liburan bersama anak dan suasana over all bagus serta menyenangkan.. terima kasih.
Pros:

Staff respon cepat, makanan enak, view bagus.

Cons:

Wifi tidak sempurna dan klo bisa tambah kolam renang air hangat buat anak2.

2026-03-16 • via Nuitee
S
SAAD • couple • sa
10
الطبيعة والاجواء
Pros:

ممتاز

2026-03-07 • via Nuitee
M
Mohd saif • family_with_children • om
10
Pros:

موقع الفندق قريب من الخدمات والسعر ممتاز مقارنه مع باقي الفنادق

Cons:

لا يوجد

2026-03-01 • via Nuitee
A
Abdullah • solo_traveller • sa
8
2026-02-28 • via Nuitee
A
Abdullah • solo_traveller • sa
7
2026-02-28 • via Nuitee
R
Ricky • family_with_children • id
5
2026-02-28 • via Nuitee
A
alghaliya • family_with_children • om
8
2026-02-22 • via Nuitee
S
Stephanie • family_with_children • id
6
Unpleasant customer service by the restauranf
Pros:

Great ambience. Our room was a connecting room with balconies. The view from out room was quite relaxing to pool, mountain, and river flow. A proper place if you decided to chill in the room.

Cons:

Only a few hours before check in time, the hotel reached out to inform that the breakfast will be served as ala carte not buffet. The front office also informed that the restaurant will contact us to ask us our preference so that they will prepare for the next day accordingly. In facts until the next morning no one called us. More disappointing when we got the restaurant, they offered us only limited selection of meal where they allow us to select 1 choice only without the possibility to refill. It ended up we need to pay for extra additional meal.

2026-02-22 • via Nuitee
A
ALI • couple • sa
10
2026-02-14 • via Nuitee
A
ALI • couple • sa
10
Pros:

اشكركم على حسن تعاملكم الف شكر

Cons:

لاشي

2026-02-14 • via Nuitee
I
Ibrahim • couple • sa
8
2026-02-14 • via Nuitee
A
ALI • couple • sa
10
Pros:

اشكر حسن تعامل موظفي الاستقبال كما اعطوني غرفة مطلة على الجبل مناظر حلو والف شكر

Cons:

لاشي

2026-02-14 • via Nuitee
I
Ibrahim • couple • sa
7
2026-02-13 • via Nuitee
A
achmad • couple • id
9
Hotel yg bagus
Pros:

Alhamdulillah Sarapan nya enak enak dan banyak

Cons:

Ada staf security kurang detail dalam hal memberi info lokasi

2026-02-13 • via Nuitee
لحن الحياه • family_with_children • om
9
2026-02-12 • via Nuitee
H
Hussain • couple • sa
10
اقامه جميله ورائعه
Pros:

موقع الفندق وقريب من كل شىء موقع مميز

2026-02-12 • via Nuitee
M
Mahmoud • couple • sa
7
إطلالة جميلة عاى المسبح
Pros:

الإطلالة

Cons:

السرر غير مريحة البوفية فقير في محتواه المناشف موقعها بجوار المغسلة غير مناسب ونوعيتها غير جيدة

2026-02-10 • via Nuitee
M
Mahmoud • couple • sa
7
منظر جميل
Pros:

الإطلالة على المسبح

Cons:

البوفيه فقير الغرفة متواضعة السرير غير مريح

2026-02-10 • via Nuitee