Penny Hedge, Whitby by Marston's Inns

Hotels
Marston's Inns
8.5 (2595 reviews)
3-5 Botany Way , Whitby , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Great location
Cons:
Issues with room comfort
Food pricing is high

Categories

Cleanliness
8.21
Rooms are clean, some issues with room smell and corridors mentioned.
Service
9.18
Staff are friendly and accommodating, fostering a welcoming atmosphere.
Location
9.22
Great location, convenient for parking with access to local attractions.
Room Quality
7.67
Some comments on room comfort and furniture provided.
Amenities
8.7
Amenities available include restaurant and bar on-site.
Value for Money
7.66
Food pricing noted as high compared to portion size.
Food and Beverage
8.71
Generally good food quality but some dishes received mixed reviews.
Overall Experience
8.68
Overall enjoyable stay with various positive notes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:02

Property Description

Convenient Location
Located just a short distance from Whitby Harbour and Whitby Abbey, Penny Hedge offers easy access to popular attractions in the area.

Comfortable Accommodation
Each room at Penny Hedge is equipped with modern amenities including a flat-screen TV, tea/coffee making facilities, and an en-suite bathroom for a comfortable stay.

Exceptional Services
Enjoy the convenience of a 24-hour front desk, free WiFi throughout the property, a restaurant, and a bar during your stay at Penny Hedge.

Ready to experience a relaxing stay with top-notch services? Book your stay at Penny Hedge now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 2595 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 7.67
Amenities: 8.7
Value for Money: 7.66
Food and Beverage: 8.71
Overall Experience: 8.68
H
Hidy solo_traveller hk
8
Pros:

有冷氣,價格合理。

Cons:

有年代感,整潔度普通。

2026-07-25 via Nuitee
W
Wai Yee family_with_children gb
9
2026-07-24 via Nuitee
E
Emma family_with_children gb
10
Impeccable for the price and a hidden gem.
Pros:

Very clean and well organised

Cons:

Breakfast service could have been a bit more efficient on one of the days and they soon ran out of pastries. Quite a limited continental breakfast selection but nonetheless superb value for money.

2026-07-24 via Nuitee
B
Burgess-Hall solo_traveller gb
8
2026-07-24 via Nuitee
G
Geoffrey couple gb
9
2026-07-23 via Nuitee
L
Linda solo_traveller gb
10
Pros:

Staff are amazingly helpful and friendly. Hotel is in a great location for Whitby, rooms clean and cosy.

Cons:

I would like more breakfast choice of different fruits and yoghurts due to my dietary restrictions but my husband loved the breakfasts .

2026-07-23 via Nuitee
H
Harrison family_with_children gb
10
Pros:

Lovely clean hotel

Cons:

Nothing, all good

2026-07-22 via Nuitee
V
Venuka family_with_children gb
9
Great place to stay.
Pros:

Room was very nice Television bit small. there was no USB or C port charger. Other than perfect for a family. If they can introduce little something to eat that would be great at the same price or less.

Cons:

Television size. Other than that place location was nice Easy to reach

2026-07-22 via Nuitee
K
ken family_with_children gb
7
Initial room allocation with Shirley was great, friendly helpful a credit to the hotel.
Pros:

Its a table service , all you would expect for an english breakfast. Alternatves were available if required. Good sized airy room with enough tables to suit all families. Rooms easily accessible via central corridor and key cards,

Cons:

Room needed redecoration, attention to bath sealant mould, and only one bath sheet and hand towel for both of us in this double room. The bed which was two singles together was comfortable and linen fresh and clean. We had a party of 4 families some arrived later and were given the incorrect rooms. The manager Keiron refused to help whilst on his break despite my returning twice to request him. It wasnt untill 10 pm that he involved himself despite children 5 and 7 needing their beds. Also unhelpful on use of blue light cards, and meal offers. Rules is Rules

2026-07-22 via Nuitee
D
Dan family_with_children gb
10
Clean tidy super friendly - really made to feel welcome
Pros:

Clean tidy, quite close to the front

Cons:

Extra beds weren’t the comfiest, but manageable

2026-07-21 via Nuitee
R
Robert couple gb
10
Terry nice
Pros:

Breakfast good
Hedge needs trimming so you can see hotel from main road

2026-07-21 via Nuitee
J
Jackie solo_traveller gb
10
Pros:

Good place to whitby but not close

2026-07-20 via Nuitee
M
Marie family_with_children gb
10
Great value for money, great all around
Pros:

Cleanliness and comfort of the room, great breakfast including freshly made omelette.

Cons:

Perhaps the coffee could be a bit stronger!

2026-07-20 via Nuitee
H
Helen solo_traveller gb
8
2026-07-20 via Nuitee
A
Anne couple gb
9
2026-07-20 via Nuitee
S
Sandra couple gb
7
Good location for short stays.
Pros:

Visiting relatives therefore only spent time overnight. Didn't eat at the venue

Cons:

Room 20, Window didn't open.
Air con no instructions.
WiFi, Went to log onto the site and couldn't get to the password stage as a Marstons questionnaire popped up, it wanted to know all my personal details which I didn't want to give. Therefore NO FREE WIFI

2026-07-20 via Nuitee
K
Kerry Parkes solo_traveller gb
8
Pros:

Good location for us, easy parking, comfortable room.

Cons:

Room 1. Right next to the main entrance so every time someone entered or left the inner door slammed shut, annoying!
The toilet is too close to the sink so you cannot sit on the toilet without twisting sideways, annoying!

2026-07-19 via Nuitee
S
Sharon couple gb
8
Great stay, lovely hotel with good facilities, would definitely recommend
Pros:

Lovely spacious room, we had a family room due to accessibility needs. Room was clean and bed comfortable, with tea and coffee making facilities.
Easily accessible for a wheelchair or electric scooter.
Restaurant offered good variety of food at reasonable prices.
Easy check-in and free parking.
Staff very helpful.
Ideally located for visiting local area.

Cons:

Unfortunately the pillows were very uncomfortable and as we were in a room close to the front entrance of the building you can hear the door bang constantly when people are leaving the building early in the morning.
The location is a bit of a distance from Whitby town so not really walkable but only short drive.

2026-07-18 via Nuitee
K
Kevin couple gb
10
Comfortable and clean.
Pros:

N/a

Cons:

Amount of TV channels.

2026-07-18 via Nuitee
R
Romain family_with_children ch
8
Un bon moyen de rayonner dans les environs quand on a une voiture. Grand parking, à 5min du centre.
Pros:

Bien centré. Prix/qualité correct.

2026-07-17 via Nuitee