Snow Heaven Hotel

Hotels
6.8 (22 reviews)
177 Varna Str. , Bankya , bg

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Private check-in/check-out
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Guests can opt-out any cleaning services during stay
See all facilities

Review Highlights

Pros:
Clean and welcoming atmosphere.
Cozy environment.
Cons:
Dirty room with spiders.
Poor service and communication.
Difficulty locating the hotel.

Categories

Cleanliness
4.3
The room was described as dirty with spiders and webs present.
Service
6.3
Guests faced issues with the response from the staff and the lack of assistance.
Location
5.3
Difficulties in finding the hotel indicate a poor location signage.
Room Quality
3.3
The room quality was described as unacceptable and not fit for use.
Amenities
9.3
Not mentioned, assigned standard rating for this tier.
Value for Money
8.3
Perceived value is low due to poor amenities and room quality.
Food and Beverage
9.3
Not mentioned, assigned standard rating for this tier.
Overall Experience
8.3
Overall disappointing experience based on multiple issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 05:51

Property Description

Mountain View Balconies

Enjoy breathtaking views of the mountains from the comfort of your own balcony in select units at Snow Heaven Hotel. The perfect spot to relax and unwind after a day of exploring Bankya.

Multilingual Staff and 24/7 Reception

Feel at ease during your stay with our friendly staff who are fluent in both Bulgarian and English. Whether you need assistance or local recommendations, our reception is always available to help, ensuring a seamless experience.

Convenient Location

Located just a short distance from popular landmarks such as the Archaeological Museum and Boyana Church, Snow Heaven Hotel offers easy access to the best of Bankya. Explore the city with ease and return to modern comforts at our hotel.

Book your stay at Snow Heaven Hotel now for a memorable experience in Bankya!

Important information:

Room rates on 31 December include a gala dinner. Extra guests will be charged separately.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for BGN 10 per person per night when using an available extra bed.
    People 12 years old and over stay for BGN 12 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 22 reviews
Cleanliness: 4.3
Service: 6.3
Location: 5.3
Room Quality: 3.3
Amenities: 9.3
Value for Money: 8.3
Food and Beverage: 9.3
Overall Experience: 8.3
Василена • extended_group • bg
10
2026-02-24 • via Nuitee
N
Nikola • couple • bg
9
2026-01-19 • via Nuitee
Алтънай • couple • bg
10
2026-01-17 • via Nuitee
Алтънай • couple • bg
10
2025-12-15 • via Nuitee
T
Turan • couple • tr
1
I do not recommend it. Booking.com should remove this hotel from their database.
Pros:

The hotel was closed when we arrived. They didn't even answer their phone. We had to knock loudly to get someone. We were accommodated in a room that couldn't even be called a hotel room. It was a terrible place.

Cons:

I can't call this a hotel. Even though we were in front of the hotel, we couldn't find it. There's no sign stating its name, and it doesn't even look like a hotel. We looked at the buildings around the hotel to see if this was it. In conclusion,

2025-11-27 • via Nuitee
Алтънай • family_with_children • bg
10
2025-11-16 • via Nuitee
Беджан • family_with_children • bg
10
2025-11-10 • via Nuitee
Петров • couple • bg
9
2025-11-07 • via Nuitee
Юлиан • couple • bg
5
Pros:

Чисто, приветливо, уютно.

2025-10-26 • via Nuitee
Вили • couple • bg
8
2025-10-13 • via Nuitee
Христина • couple • bg
4
Cons:

Стаята беше цялата в паяжина и паяци,бойлера не работеше.

2025-10-12 • via Nuitee
G
Georgi • couple • bg
8
2025-09-28 • via Nuitee
V
Veronika • solo_traveller • bg
8
2025-09-02 • via Nuitee
Илия • solo_traveller • bg
4
Cons:

Не отговаря на това, което запазих

2025-08-01 • via Nuitee
R
Radoslav • young couple • bg
10
Exceptional
2025-02-03 • via Nuitee
A
Arnar • young couple • bg
7
Good
2025-01-13 • via Nuitee
D
Damjan • young couple • mk
4
Disappointing
2024-10-24 • via Nuitee
E
Evdokia • young couple • gr
10
Exceptional
2024-10-13 • via Nuitee
P
Puteri • young couple • my
10
Exceptional
Pros:

I love the location,very calm environment

2024-06-27 • via Nuitee
S
Sergey • solo traveller • gb
5
Passable
2023-05-16 • via Nuitee