Snow Heaven Hotel

Hotels
6.8 (32 reviews)
177 Varna Str. , Bankya , bg

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean and welcoming atmosphere.
Cozy environment.
Cons:
Dirty room with spiders.
Poor service and communication.
Difficulty locating the hotel.

Categories

Cleanliness
4.3
The room was described as dirty with spiders and webs present.
Service
6.3
Guests faced issues with the response from the staff and the lack of assistance.
Location
5.3
Difficulties in finding the hotel indicate a poor location signage.
Room Quality
3.3
The room quality was described as unacceptable and not fit for use.
Amenities
9.3
Not mentioned, assigned standard rating for this tier.
Value for Money
8.3
Perceived value is low due to poor amenities and room quality.
Food and Beverage
9.3
Not mentioned, assigned standard rating for this tier.
Overall Experience
8.3
Overall disappointing experience based on multiple issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 05:51

Property Description

Mountain View Balconies

Enjoy breathtaking views of the mountains from the comfort of your own balcony in select units at Snow Heaven Hotel. The perfect spot to relax and unwind after a day of exploring Bankya.

Multilingual Staff and 24/7 Reception

Feel at ease during your stay with our friendly staff who are fluent in both Bulgarian and English. Whether you need assistance or local recommendations, our reception is always available to help, ensuring a seamless experience.

Convenient Location

Located just a short distance from popular landmarks such as the Archaeological Museum and Boyana Church, Snow Heaven Hotel offers easy access to the best of Bankya. Explore the city with ease and return to modern comforts at our hotel.

Book your stay at Snow Heaven Hotel now for a memorable experience in Bankya!

Important information:

Room rates on 31 December include a gala dinner. Extra guests will be charged separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.8
Based on 32 reviews
Cleanliness: 4.3
Service: 6.3
Location: 5.3
Room Quality: 3.3
Amenities: 9.3
Value for Money: 8.3
Food and Beverage: 9.3
Overall Experience: 8.3
Александра Костадинова • solo_traveller • bg
9
2026-07-15 • via Nuitee
Асен • solo_traveller • bg
1
2026-07-08 • via Nuitee
S
Sirakov • solo_traveller • bg
10
2026-07-02 • via Nuitee
F
fer040and • family_with_children • ad
7
Viaje en familia
Pros:

personal muy amable, nos permitió usar una habitación más para estar más cómodos.

2026-06-04 • via Nuitee
M
Mira • solo_traveller • bg
10
2026-05-19 • via Nuitee
Алёна • solo_traveller • bg
4
2026-05-16 • via Nuitee
Алёна • solo_traveller • bg
3
2026-04-17 • via Nuitee
R
Rumen • couple • bg
7
Pros:

.

Cons:

.

2026-04-12 • via Nuitee
A
Alexander • solo_traveller • fr
10
2026-03-14 • via Nuitee
Василена • extended_group • bg
10
2026-02-24 • via Nuitee
N
Nikola • couple • bg
9
2026-01-19 • via Nuitee
Алтънай • couple • bg
10
2026-01-17 • via Nuitee
Алтънай • couple • bg
10
2025-12-15 • via Nuitee
T
Turan • couple • tr
1
I do not recommend it. Booking.com should remove this hotel from their database.
Pros:

The hotel was closed when we arrived. They didn't even answer their phone. We had to knock loudly to get someone. We were accommodated in a room that couldn't even be called a hotel room. It was a terrible place.

Cons:

I can't call this a hotel. Even though we were in front of the hotel, we couldn't find it. There's no sign stating its name, and it doesn't even look like a hotel. We looked at the buildings around the hotel to see if this was it. In conclusion,

2025-11-27 • via Nuitee
Алтънай • family_with_children • bg
10
2025-11-16 • via Nuitee
Беджан • family_with_children • bg
10
2025-11-10 • via Nuitee
Петров • couple • bg
9
2025-11-07 • via Nuitee
Юлиан • couple • bg
5
Pros:

Чисто, приветливо, уютно.

2025-10-26 • via Nuitee
Вили • couple • bg
8
2025-10-13 • via Nuitee
Христина • couple • bg
4
Cons:

Стаята беше цялата в паяжина и паяци,бойлера не работеше.

2025-10-12 • via Nuitee