Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

Hotels
8.3 (6302 reviews)
Level 2M, Gateway@klia2 (Landside/before immigration clearance) , Sepang , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Cleanliness
Convenient location
Friendly staff
Cons:
Small room size
Noise levels from other guests

Categories

Cleanliness
8.13
Very clean and quite for a stop over.
Service
8.8
Friendly and helpful staff, good service as mentioned in multiple reviews.
Location
8.64
Conveniently placed in the airport, great option for transit.
Room Quality
7.89
Rooms are small and some guests reported discomfort.
Amenities
8.12
Basic amenities available, sufficient for a short stay.
Value for Money
8.28
Value for money, though some found prices high for the short stays.
Food and Beverage
8.13
Options for food nearby, though the hotel itself has limited offerings.
Overall Experience
8.4
General sentiment reflects a good experience, with noted inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:48

Property Description

Convenient Location at klia2
Modern and Comfortable Rooms
Business Facilities and 24-hour Front Desk Support

Book your stay at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 for a seamless travel experience near Kuala Lumpur International Airport!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 6302 reviews
Cleanliness: 8.13
Service: 8.8
Location: 8.64
Room Quality: 7.89
Amenities: 8.12
Value for Money: 8.28
Food and Beverage: 8.13
Overall Experience: 8.4
R
Robin • couple • se
6
OK for short layover. Would probably use again if needed.
Pros:

Location is really nice for a short layover between flights. Train station for transfer to T1 within a short walking distance. Room was clean.

Cons:

Cleaning personell entered the room in the middle of the night as we were sleeping, which obviously disrupted our rest quite a bit. The sound isolation from adjacent rooms were poor.

2026-03-14 • via Nuitee
K
Karan • family_with_children • nz
10
2026-03-14 • via Nuitee
A
Avinish • family_with_children • au
9
2026-03-14 • via Nuitee
L
LILI • family_with_children • cn
5
Pros:

办理效率太低，价格过高，其他马马虎虎还可以

Cons:

入住办理效率太低

2026-03-13 • via Nuitee
W
Wong • couple • my
10
2026-03-13 • via Nuitee
O
Oubrechtová • family_with_children • cz
10
2026-03-13 • via Nuitee
D
Dave vd Heuvel • solo_traveller • nl
7
2026-03-13 • via Nuitee
T
Tom • family_with_children • de
9
Super Hotel - 2 mal gebucht
2026-03-12 • via Nuitee
D
Domi Cooke • couple • gb
7
a convenience overnight stay to meet our needs
Pros:

Managed to have dinner on floor above

Cons:

The entry format into Kuala Lumpur is a nightmare

2026-03-12 • via Nuitee
S
Saniyah • couple • my
9
Awesome
Pros:

Awesome stay; clean, friendly staff ; big room

Cons:

non

2026-03-12 • via Nuitee
S
Stephen • family_with_children • id
9
Pros:

Location in the Airport.

2026-03-11 • via Nuitee
E
Eduardo • solo_traveller • ar
10
2026-03-11 • via Nuitee
S
Sebastian • family_with_children • pl
9
2026-03-11 • via Nuitee
Y
Yu Sheng • solo_traveller • my
1
Pros:

I was charged on 23 Dec 2025. And was charged again on site. Double charged me

2026-03-10 • via Nuitee
L
Lindahl • solo_traveller • se
8
2026-03-10 • via Nuitee
M
Melissa yong • extended_group • my
9
2026-03-10 • via Nuitee
M
Mohamad Syafiq Hazim • family_with_children • my
10
2026-03-10 • via Nuitee
L
Liyana • family_with_children • my
9
2026-03-10 • via Nuitee
J
John • family_with_children • kr
6
다소 아쉬운 시설
Pros:

친절한 직원과 공항 다른 시설 이용 가능

Cons:

다소 오래된 시설

2026-03-09 • via Nuitee
F
Fabien • solo_traveller • th
10
2026-03-09 • via Nuitee