Family Hotel Central

Hotels
8.5 (330 reviews)
Osvobojdenie Sq.8 , Shumen , bg

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Unclean rooms
Limited amenities

Categories

Cleanliness
7.09
Multiple reviews indicated unclean rooms and poor maintenance.
Service
9.56
Generally friendly and helpful staff, but some mentioned negative experiences with management.
Location
10
Great location close to central areas, with convenient access.
Room Quality
7.6
Some rooms were clean and spacious while others faced issues.
Amenities
7.55
Limited amenities were mentioned, with some complaints about the kitchenette.
Value for Money
8.58
Overall value seemed fair given the location, but issues with cleanliness impacted perception.
Food and Beverage
8.54
Positive notes on food availability, but limited dining options.
Overall Experience
9.09
A well-rounded experience but marred by certain cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 00:19

Property Description

Convenient Location

Located in the heart of Shumen, just steps away from key landmarks, Family Hotel Central offers the perfect blend of accessibility and tranquility.

Comfortable Accommodation

Whether you prefer a room with kitchen facilities or without, each unit at the hotel is equipped with modern amenities such as air conditioning, a minibar, and complimentary toiletries for a comfortable stay.

Exceptional Services

Enjoy a refreshing drink at the hotel's bar with a charming summer terrace, take advantage of 24-hour room service, and rely on the round-the-clock front desk for all your needs during your stay.

Ready to experience the perfect combination of convenience and comfort? Book your stay at Family Hotel Central now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    People 5 years old and over stay for BGN 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 330 reviews
Cleanliness: 7.09
Service: 9.56
Location: 10
Room Quality: 7.6
Amenities: 7.55
Value for Money: 8.58
Food and Beverage: 8.54
Overall Experience: 9.09
K
Karadzhov • solo_traveller • bg
10
2025-11-13 • via Nuitee
C
Cindi setia • family_with_children • be
8
2025-11-11 • via Nuitee
S
Stars • solo_traveller • bg
10
Everything was extraordinarily good!
Pros:

This accommodation was exceptional! I could not imagine a better experience!

Cons:

Nothing! Everything was perfect!

2025-10-30 • via Nuitee
V
Valeria • solo_traveller • bg
10
2025-10-30 • via Nuitee
P
Petina • solo_traveller • bg
10
Препоръчвам!
Pros:

Хотела се намира на пешеходна зона и няма излишен шум от преминаващи автомобили. Предоставят талон за безплатен престой на синя зона. Стаята беше много чиста и уютна.
Персонала е любезен и вежлив.

2025-10-29 • via Nuitee
S
Stewart • extended_group • gb
1
The management and staff don't care about their guests. I would not recommend this hotel.
Pros:

The only good thing is location

Cons:

Reception is not 24/7 you need to call a number.
If your key has no door fob for the main door you need to call.
The rooms where not cleaned, before we arrived. The balcony was dirty, one was covered in cooking oil.
No telephone in the room, hotel info was in the drawer by the bed.
Tea / coffee / bottled water / croissant is only for the first day only.
The fridge was dirty especially around the seal.
Rubbish bin not emptied when we arrived.
Ashtray not emptied / cleaned on arrival.
One wall socket hanging off.
The rooms where never cleaned the time we were there only towels got changed.
When we complained they said smugly we have another hotel if your not happy.
The hotel info has been translated.

2025-10-27 • via Nuitee
K
Kalin • couple • bg
6
2025-10-22 • via Nuitee
S
Shihming • family_with_children • tw
9
2025-10-20 • via Nuitee
Димитрова • family_with_children • bg
10
Pros:

Страхотен персонал. Много комфортно надявам се отново да имам път към града и да посетя този хотел 🏨

2025-10-19 • via Nuitee
T
Tosi • solo_traveller • it
9
2025-10-15 • via Nuitee
D
Dimitar • solo_traveller • at
10
2025-10-14 • via Nuitee
Марчев • couple • bg
9
2025-10-06 • via Nuitee
D
Dimitrinka • family_with_children • bg
8
2025-10-01 • via Nuitee
L
Lut • couple • be
9
Pros:

De ligging en het ruime appartement

Cons:

De kitchenette

2025-09-29 • via Nuitee
S
Sidra Azmat • family_with_children • ee
3
2025-09-29 • via Nuitee
T
Toma • family_with_children • bg
9
Pros:

Отлично местоположение и отличен апартамент.

Cons:

Няма асансьор.

2025-09-12 • via Nuitee
S
Stefan • family_with_children • ro
7
2025-09-12 • via Nuitee
L
Luca Labanti • family_with_children • it
8
Pros:

Big room, easy access even with a late arrival (midnight).

Cons:

No elevator to reach the 3rd floor with heavy luggage.

2025-09-09 • via Nuitee
S
Stanislava • couple • bg
9
2025-09-09 • via Nuitee
P
Pascari • extended_group • md
7
Pros:

Poziționarea hotelului.
Priveliștea de la geam.
Pat confortabil.

Cons:

Miros greu de țigară în apartament.
Podeaua prost maturată și prost spalată).
Bucătărie nedotată.
Lipsă ascensor.

2025-09-08 • via Nuitee