Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Tasty breakfast
Cons:
Poor sound insulation
Limited amenities
Room discrepancies

Categories

Cleanliness
8.2
Guests noted the hotel was clean, but some expressed the need for room renovations.
Service
8.9
Staff were noted as friendly and helpful, with particular praise for certain individuals.
Location
8.7
Conveniently located near the airport, making it easy for guests.
Room Quality
8
Issues with sound insulation and room descriptions not matching reality were mentioned.
Amenities
7.7
Lack of luxury amenities such as a pool and spa noted as a downside.
Value for Money
8.6
Generally considered a good deal given the location and cleanliness.
Food and Beverage
8.5
Breakfast was praised, though some variety could be improved.
Overall Experience
8.6
Overall, guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:59

Property Description

Luxurious Accommodation
Experience comfort and style at East Palace Hotel with our air-conditioned rooms, each equipped with modern amenities including free WiFi, flat-screen TV, and a safety deposit box. Relax in the cozy ambiance and enjoy the convenience of room service during your stay.

Dining and Entertainment
Savor exquisite meals at our on-site restaurant and unwind with a refreshing drink at the bar while taking in stunning city views. Whether it's a hearty breakfast or a late-night cocktail, our dining options are sure to satisfy your cravings.

Convenient Location
Located just 1.6 km from Vosmoye Chudo Sveta Water Park, our 4-star hotel is also in close proximity to popular attractions like Gvardeytsev-Panfilovtsev Park and Ascension Cathedral. With a 24-hour front desk and easy access to Almaty International Airport, East Palace Hotel is the perfect choice for your stay in Almaty.

Book your stay at East Palace Hotel now and indulge in a luxurious experience in the heart of Almaty!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 3629 reviews
Cleanliness: 8.2
Service: 8.9
Location: 8.7
Room Quality: 8
Amenities: 7.7
Value for Money: 8.6
Food and Beverage: 8.5
Overall Experience: 8.6
A
Albina • couple • kr
10
Pros:

Қызмет көрсету сапасы өте керемет👍Отель таза, таңғы астары да дәмді. Бізге ұнады 💛

2026-07-04 • via Nuitee
J
Janina • couple • de
9
Pros:

Personal und das Zimmer, das Frühstück

Cons:

bisher nichts

2026-07-03 • via Nuitee
A
Anarka • couple • kz
10
2026-07-02 • via Nuitee
V
Vladimir • solo_traveller • uz
8
2026-07-01 • via Nuitee
Екатерина • family_with_children • kz
6
Комфортный отель для быстрых поездок.
Pros:

Отель приятный, расположен у развязки. Мы были на машине, поэтому нам было удобно. Есть недочёты по ремонту: у нас стульчак унитаза был сломан, из душа подтекала вода на пол. Завтраки есть, но лучше успевать рано утром, потому что пополняется не всё. Персонал вежливый, участливый.

Cons:

Ремонт некоторых элементов номера.

2026-07-01 • via Nuitee
U
Urmat • family_with_children • kg
10
2026-07-01 • via Nuitee
O
Orken • couple • kz
5
Оцениваю на 4. Не хватает вентиляции
Pros:

Местоположение

Cons:

Вентиляция

2026-07-01 • via Nuitee
Ербол • solo_traveller • kz
10
2026-07-01 • via Nuitee
M
Marie • couple • dk
10
Pros:

Rigtig god service i receptionen!

2026-07-01 • via Nuitee
B
Bektas • solo_traveller • kz
8
2026-06-30 • via Nuitee
S
Sergey • couple • ru
7
отель рядом с дорогой это и удобно в смысле логистики и не очень в смысле шума, окно не открыть
Pros:

бизнес ланч

Cons:

угловой номер, шум от дороги

2026-06-30 • via Nuitee
A
Azim • solo_traveller • uz
8
2026-06-30 • via Nuitee
T
Tetiaba • solo_traveller • ua
6
2026-06-30 • via Nuitee
B
Bauyrzhan • solo_traveller • kz
8
2026-06-29 • via Nuitee
Жанибек • couple • kz
5
2026-06-26 • via Nuitee
J
Jandos • couple • kz
3
Давно пора делать химчистку ковра очень грязно
Cons:

Давно пора делать химчистку ковра! Грязно

2026-06-26 • via Nuitee
Лидия • solo_traveller • kz
10
2026-06-25 • via Nuitee
A
Andrei • couple • kz
10
2026-06-24 • via Nuitee
R
Ruslan • solo_traveller • kz
10
Pros:

Чисто, вид из окна, тихо, вкусная еда, спать удобно (отзыв ребенка)

Cons:

В холодильнике все платное ( отзыв ребенка)

2026-06-23 • via Nuitee
S
Serebryakov • couple • ru
9
2026-06-23 • via Nuitee