Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Ironing service
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Tasty breakfast
Cons:
Poor sound insulation
Limited amenities
Room discrepancies

Categories

Cleanliness
8.2
Guests noted the hotel was clean, but some expressed the need for room renovations.
Service
8.9
Staff were noted as friendly and helpful, with particular praise for certain individuals.
Location
8.7
Conveniently located near the airport, making it easy for guests.
Room Quality
8
Issues with sound insulation and room descriptions not matching reality were mentioned.
Amenities
7.7
Lack of luxury amenities such as a pool and spa noted as a downside.
Value for Money
8.6
Generally considered a good deal given the location and cleanliness.
Food and Beverage
8.5
Breakfast was praised, though some variety could be improved.
Overall Experience
8.6
Overall, guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:59

Property Description

Luxurious Accommodation
Experience comfort and style at East Palace Hotel with our air-conditioned rooms, each equipped with modern amenities including free WiFi, flat-screen TV, and a safety deposit box. Relax in the cozy ambiance and enjoy the convenience of room service during your stay.

Dining and Entertainment
Savor exquisite meals at our on-site restaurant and unwind with a refreshing drink at the bar while taking in stunning city views. Whether it's a hearty breakfast or a late-night cocktail, our dining options are sure to satisfy your cravings.

Convenient Location
Located just 1.6 km from Vosmoye Chudo Sveta Water Park, our 4-star hotel is also in close proximity to popular attractions like Gvardeytsev-Panfilovtsev Park and Ascension Cathedral. With a 24-hour front desk and easy access to Almaty International Airport, East Palace Hotel is the perfect choice for your stay in Almaty.

Book your stay at East Palace Hotel now and indulge in a luxurious experience in the heart of Almaty!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 3457 reviews
Cleanliness: 8.2
Service: 8.9
Location: 8.7
Room Quality: 8
Amenities: 7.7
Value for Money: 8.6
Food and Beverage: 8.5
Overall Experience: 8.6
U
Uso • couple • kg
8
2026-04-11 • via Nuitee
М.Нурлан • family_with_children • kz
10
2026-04-09 • via Nuitee
B
Bakhtiyar • couple • kz
5
Растроило обслуживание персонала
Pros:

Локация

Cons:

В этот раз был очень маленький туалет

2026-04-09 • via Nuitee
B
Bakhtiyar • couple • kz
7
Среднее сочетание цена-качество
Pros:

Свежее и чистое постельное белье

Cons:

Телевизор не подключался к местному Wi-Fi, даже вызывали администратора. В итоге пришлось раздавать интернет с телефона.

2026-04-09 • via Nuitee
M
Miras • couple • kz
10
Pros:

Все хорошо

2026-04-09 • via Nuitee
Салауат • couple • kz
8
Pros:

Отличный

Cons:

Стены тонкие

2026-04-08 • via Nuitee
K
Kamila • solo_traveller • kz
10
2026-04-07 • via Nuitee
E
Erlan • couple • kz
10
2026-04-07 • via Nuitee
E
Erlan • couple • kz
10
2026-04-07 • via Nuitee
E
Erlan • couple • kz
10
2026-04-07 • via Nuitee
A
Anna • couple • kz
10
2026-04-06 • via Nuitee
Вячеслав • couple • kz
10
2026-04-06 • via Nuitee
Татаев • family_with_children • kz
10
2026-04-06 • via Nuitee
S
Sultanov • couple • kz
8
2026-04-06 • via Nuitee
Лидия • couple • kz
10
2026-04-04 • via Nuitee
K
Kambar • couple • kz
10
2026-04-03 • via Nuitee
Сулумбек • solo_traveller • kz
8
2026-04-02 • via Nuitee
G
Grant • family_with_children • us
10
Pros:

I didn't have much expectations after a two-day train ride. I just wanted some place clean to lay my head and recover. I was surprised by the friendliness and professionalism of the reception staff. I had quite a pleasant conversation with the young man there. The room was immaculate. The only flaw I could see was that part of the carpet in the corner of the room was a bit worn. The shower was fully operational and rather fancy. I definitely recommend staying here. The only drawback is the location is a bit far from downtown.

2026-04-01 • via Nuitee
O
Oleg • couple • kz
8
Транзит
Pros:

Чисто, хороший ресторан, заселили быстро, недалеко от аэропорта

Cons:

Подушки!!! Где вы их нашли, такие жёсткие и огромные, шея болит до сих пор, спать невозможно было. Из коридора шум очень хорошо слышно.

2026-04-01 • via Nuitee
R
Rinat • extended_group • kz
9
2026-04-01 • via Nuitee