Hotel Relais Saint Jean Troyes

Hotels
7.7 (1828 reviews)
51 rue Paillot de Montabert (entrée piéton) - 49 rue du Général de Gaulle (entrée parking) , Troyes , fr
+33 3 25 73 89 90

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Welcoming staff
Comfy bed
Cons:
Cleanliness issues
Room quality concerns
Limited amenities

Categories

Cleanliness
6.76
Numerous comments indicate issues with room cleanliness and bathroom conditions.
Service
8.73
Staff were generally welcoming and helpful, with few complaints about service quality.
Location
9.27
Great location consistently noted across multiple reviews as a significant positive aspect.
Room Quality
6.72
Several remarks about rooms being dated and not to the expected standard.
Amenities
7.75
Basic amenities provided, but some reviews noted a lack of certain facilities.
Value for Money
7.21
Good value based on the location, but some felt the quality did not meet the price expectations.
Food and Beverage
7.26
Breakfast quality noted as basic but adequate in some reviews.
Overall Experience
7.93
Mixed reviews with both enjoyable stays and areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:28

Property Description

Historic 4-Star Charm
Located in the heart of Troyes, the Relais Saint Jean offers a unique blend of history and luxury.

Luxurious Amenities
Individually decorated rooms with free Wi-Fi, air conditioning, and private bathrooms ensure a comfortable stay. Guests can unwind in the private bar, library, or enjoy 24-hour room service.

Wellness and Convenience
The hotel features a fitness centre with a hot tub in a 16th-century cellar, perfect for relaxation. Additionally, private secure parking is available for a worry-free stay.

Book your stay at the Relais Saint Jean for a memorable experience in Troyes.

Important information:

Guests are advised to reserve in advance for access to the hot tub. It is closed on Sunday afternoon and Monday morning.

Parking: Hôtel de Ville, 49 rue Général de Gaulle, level -1
Direct access to the reception.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.7
Based on 1828 reviews
Cleanliness: 6.76
Service: 8.73
Location: 9.27
Room Quality: 6.72
Amenities: 7.75
Value for Money: 7.21
Food and Beverage: 7.26
Overall Experience: 7.93
M
michael • solo_traveller • gb
5
Pros:

Reception staff

Cons:

Some lights didn't work, just one towel, tired looking room

2026-09-12 • via Nuitee
D
Damien • solo_traveller • fr
10
2026-09-12 • via Nuitee
L
Lea • couple • be
10
A great stay in the heart of Troyes.
Pros:

Property central in the city, car park directly under the hotel, staff super friendly, breakfast great choice, pet friendly, overall we had a great stay.

2026-09-11 • via Nuitee
T
Tie • extended_group • gb
7
2026-09-11 • via Nuitee
P
Peter • family_with_children • nl
9
2026-09-11 • via Nuitee
A
antonietta • couple • it
8
2026-09-10 • via Nuitee
C
Carryer • couple • gb
9
Definitely a place to visit. Loved it
Pros:

What a fabulous hotel. Right smack in the middle of everything.

2026-09-10 • via Nuitee
L
Luis Manuel • couple • lu
10
2026-09-10 • via Nuitee
P
Peter • solo_traveller • gb
7
Good location and secure parking for a motorcycle.
Pros:

I was travelling by motorcycle and the underground parking with direct access into the hotel was great.
The hotel’s central location was great, with lots of bars and restaurants in the surrounding area.

Cons:

It is unfortunate that the hotel does not have a restaurant.
The mattress was uncomfortable and sagged in places
The room was a bit dusty and could benefit from decoration. The flooring had gaps.

2026-09-09 • via Nuitee
M
Marcellinus • couple • nl
9
Pros:

Locatie & directe toegang parkeren - hotel en vice versa

Cons:

Nvt.

2026-09-08 • via Nuitee
H
Huw • couple • gb
2
Very poor room 205 with extremely soiled carpet unclean room
Pros:

Nothing other than its location

Cons:

Miserable and poor welcome by male member of staff who was very surly

2026-09-08 • via Nuitee
S
Sharron • couple • gb
7
Lovely location in the heart of the old town
Pros:

Lovely staff great parking and perfect to walk around the old town at night with many restaurants.

Cons:

Our room overlooked the front of the hotel and we could not sleep after a ling tiring journey due to load drum and base playing in neaby bar till after midnight

2026-09-08 • via Nuitee
E
etienne • couple • fr
7
Le bon endroit.
Pros:

La gentillesse du propriétaire

2026-09-08 • via Nuitee
W
Waterman • couple • gb
7
2026-09-08 • via Nuitee
S
Susan • couple • gb
7
A nice hotel for a short stay because of its central location and parking option.
Pros:

Excellent location in centre of city. Lovely and helpful staff. Bed was quite comfortable and sheets were of good quality.

Cons:

The windows need some attention to make them sound proof. As you are in the centre of the city you can hear entertainment nearby until it stops. Hotel is quite old and small but has been decorated recently. Our room was small but I do not think the hotel has larger options due to its location and age.

2026-09-07 • via Nuitee
R
Richard • couple • gb
8
Excellent spot to break a journey
Pros:

Superb location in the middle of the old town. Underground car park connects directly to the hotel.

Cons:

Rooms somewhat dated but comfortable

2026-09-07 • via Nuitee
T
Tineke • couple • nl
6
Ik zou hier niet voor kiezen, te prijzig voor wat er geboden wordt. Ontbijt zeer matig!
Pros:

De locatie

Cons:

De herrie tot twaalf uur in de avond, heel harde muziek vanuit een pand naast het hotel.

2026-09-05 • via Nuitee
S
Sebastien • couple • be
9
2026-09-04 • via Nuitee
N
Nick • solo_traveller • gb
8
Great for a one night stop over
Pros:

Very central. Good parking. Very nice staff

Cons:

-

2026-09-04 • via Nuitee
C
Charlie • couple • gb
10
2026-09-04 • via Nuitee