Hotel Relais Saint Jean Troyes

Hotels
7.7 (1632 reviews)
51 rue Paillot de Montabert (entrée piéton) - 49 rue du Général de Gaulle (entrée parking) , Troyes , fr

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Welcoming staff
Comfy bed
Cons:
Cleanliness issues
Room quality concerns
Limited amenities

Categories

Cleanliness
6.76
Numerous comments indicate issues with room cleanliness and bathroom conditions.
Service
8.73
Staff were generally welcoming and helpful, with few complaints about service quality.
Location
9.27
Great location consistently noted across multiple reviews as a significant positive aspect.
Room Quality
6.72
Several remarks about rooms being dated and not to the expected standard.
Amenities
7.75
Basic amenities provided, but some reviews noted a lack of certain facilities.
Value for Money
7.21
Good value based on the location, but some felt the quality did not meet the price expectations.
Food and Beverage
7.26
Breakfast quality noted as basic but adequate in some reviews.
Overall Experience
7.93
Mixed reviews with both enjoyable stays and areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:28

Property Description

Historic 4-Star Charm
Located in the heart of Troyes, the Relais Saint Jean offers a unique blend of history and luxury.

Luxurious Amenities
Individually decorated rooms with free Wi-Fi, air conditioning, and private bathrooms ensure a comfortable stay. Guests can unwind in the private bar, library, or enjoy 24-hour room service.

Wellness and Convenience
The hotel features a fitness centre with a hot tub in a 16th-century cellar, perfect for relaxation. Additionally, private secure parking is available for a worry-free stay.

Book your stay at the Relais Saint Jean for a memorable experience in Troyes.

Important information:

Guests are advised to reserve in advance for access to the hot tub. It is closed on Sunday afternoon and Monday morning.

Parking: Hôtel de Ville, 49 rue Général de Gaulle, level -1
Direct access to the reception.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 12 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for € 18 per person per night when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for € 18 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1632 reviews
Cleanliness: 6.76
Service: 8.73
Location: 9.27
Room Quality: 6.72
Amenities: 7.75
Value for Money: 7.21
Food and Beverage: 7.26
Overall Experience: 7.93
J
joel • couple • fr
8
Agréable
Pros:

Petit déjeuner copieux Emplacement parfait ainsi que le parking ( une fois trouvé….)

Cons:

Pour le petit déjeuner un bémol toutefois sur la charcuterie proposée. Jambon sec en fin de vie !! Compliqué pour trouver l’entrée du parking un besoin d explications préalables plus précis devrai être donné.

2026-03-28 • via Nuitee
G
Garance • solo_traveller • fr
3
Honteux pour un 4 étoiles
Pros:

L'emplacement

Cons:

La saleté dans les chambres, boule de cheveux trouvé sous l'évier de la salle de bain, rideaux et murs tachés, boules de poussières sous le placard à vestes, les plaintes, rails et portes poussiéreux. Carpette déchiré et vieillis (trous qui se forment entre les lames). J'ai demandé de repasser dans ma chambre pour faire le ménage, on est passés mais y'a juste la boule de cheveux qui a était enlevé. Je ne sais pas comment le ménage est fait mais ça mettonerait que les sols soient aspirés et lavés vu l'état... C'est à se demander comment ils ont fait pour avoir 4 étoiles.

2026-03-27 • via Nuitee
S
Stephen • extended_group • gb
9
Great stopover in a charming town.
Pros:

Great location. Secure parking

2026-03-26 • via Nuitee
A
Angela • couple • gb
6
Good location, but hotel needs good clean and renovating/updating
Pros:

Great location and parking

Cons:

Cobwebs in room, carpet very old and filthy, showerhead fell off when turned on, everything needs renovating.

2026-03-25 • via Nuitee
K
KAI • solo_traveller • fr
3
2026-03-25 • via Nuitee
J
jean-michel • couple • fr
8
2026-03-22 • via Nuitee
J
Jason • couple • au
7
Great location
Pros:

Amazing location, reasonable price, rooms dated and small.

2026-03-21 • via Nuitee
K
Karine • couple • fr
9
2026-03-21 • via Nuitee
P
Pietro • couple • ch
8
Pros:

Posizione centralissima.
Parcheggio sotto l’albergo, è raggiungibile dalla struttura. 🔝

Cons:

Nessun appoggio nel bagno per mettere il beautycase ecc.

2026-03-19 • via Nuitee
N
Nicole • couple • fr
8
Un bon séjour
Pros:

L’amabilité du personnel,le parking bien que payant très fonctionnel en centre-ville ,le petit déjeuner varié

Cons:

La chambre exiguë et peu pratique avec des escaliers entre l’entrée et les toilettes et la chambre à proprement parlée
Une poutre rendait un côté du lit peu accessible
Le jacuzzi entre l’entrée panne

2026-03-19 • via Nuitee
P
Pascal • solo_traveller • fr
8
très bien pour 1 nuit et accueil le soir par une personne très sympathique
Pros:

très proche du centre et hyper calme

Cons:

salle de douche un peu étroite et évacuation de celle ci bouchée

2026-03-18 • via Nuitee
A
Alison • couple • gb
8
We stayed on our outward & return journey & will more than likely book here another ti e.
Pros:

Great location with parking & friendly, helpful staff

Cons:

Nothing

2026-03-17 • via Nuitee
M
Maria Augusta Dal Pino • solo_traveller • it
8
Pros:

Posizione ottima ,parcheggio a pagamento vicino all'hotel.

2026-03-17 • via Nuitee
Y
Yves • couple • fr
9
Super hotel, très bien situé dans le centre.
Pros:

Parking très accessible

2026-03-16 • via Nuitee
J
Jonathan • couple • gb
9
Great location and fantastic staff.
Pros:

Great location and fantastic staff.

Cons:

Nothing

2026-03-15 • via Nuitee
J
James • extended_group • gb
10
2026-03-14 • via Nuitee
C
Chantal • couple • fr
7
Pros:

Situation centrale

2026-03-14 • via Nuitee
A
Arturo • couple • be
8
Plaisant
Pros:

L’emplacement et le parking

Cons:

Les sanitaires sont vieux

2026-03-14 • via Nuitee
M
Marco • couple • nl
8
2026-03-10 • via Nuitee
D
david • solo_traveller • gb
10
great location
Pros:

great location in the heart of the traffic free medieval city. underground secure parking with reserved spaces and direct access to the hotel
helpful staff

Cons:

nothing

2026-03-09 • via Nuitee