Hotel Relais Saint Jean Troyes

Hotels
7.7 (1786 reviews)
51 rue Paillot de Montabert (entrée piéton) - 49 rue du Général de Gaulle (entrée parking) , Troyes , fr

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Welcoming staff
Comfy bed
Cons:
Cleanliness issues
Room quality concerns
Limited amenities

Categories

Cleanliness
6.76
Numerous comments indicate issues with room cleanliness and bathroom conditions.
Service
8.73
Staff were generally welcoming and helpful, with few complaints about service quality.
Location
9.27
Great location consistently noted across multiple reviews as a significant positive aspect.
Room Quality
6.72
Several remarks about rooms being dated and not to the expected standard.
Amenities
7.75
Basic amenities provided, but some reviews noted a lack of certain facilities.
Value for Money
7.21
Good value based on the location, but some felt the quality did not meet the price expectations.
Food and Beverage
7.26
Breakfast quality noted as basic but adequate in some reviews.
Overall Experience
7.93
Mixed reviews with both enjoyable stays and areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:28

Property Description

Historic 4-Star Charm
Located in the heart of Troyes, the Relais Saint Jean offers a unique blend of history and luxury.

Luxurious Amenities
Individually decorated rooms with free Wi-Fi, air conditioning, and private bathrooms ensure a comfortable stay. Guests can unwind in the private bar, library, or enjoy 24-hour room service.

Wellness and Convenience
The hotel features a fitness centre with a hot tub in a 16th-century cellar, perfect for relaxation. Additionally, private secure parking is available for a worry-free stay.

Book your stay at the Relais Saint Jean for a memorable experience in Troyes.

Important information:

Guests are advised to reserve in advance for access to the hot tub. It is closed on Sunday afternoon and Monday morning.

Parking: Hôtel de Ville, 49 rue Général de Gaulle, level -1
Direct access to the reception.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 12 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for € 18 per person per night when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for € 18 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1786 reviews
Cleanliness: 6.76
Service: 8.73
Location: 9.27
Room Quality: 6.72
Amenities: 7.75
Value for Money: 7.21
Food and Beverage: 7.26
Overall Experience: 7.93
A
Alain • couple • fr
9
2026-07-11 • via Nuitee
M
Marc • solo_traveller • ch
9
2026-07-10 • via Nuitee
J
Jan • couple • au
9
Perfect location to walk around spectacular Troyes and in the centre of restaurants
Pros:

Central car park linked to hotel by underground walkway and lift. paid for at hotel.Hotel in the vey heart of medieval Troyes. Lift to room. Bar, lounge and dining room on ground floor. Chose standard room which was large and overlooked quiet back courtyard

2026-07-10 • via Nuitee
N
Nathalie • couple • fr
5
Propre et fonctionnel mais sans plus
Pros:

Emplacement

Cons:

Équipements vieillissants

2026-07-06 • via Nuitee
V
Verbruggen wilfried • couple • be
9
Midden in Troyes
Pros:

Midden in het centrum. parkeren reservatie. Je komt rechtstreek uit in het hotel. Zeer mooie kamer.
Troyes een levendige stad. Hotel met een gezellige bar .

Cons:

niets

2026-07-06 • via Nuitee
T
trevor • couple • gb
10
Perfect
Pros:

Stayed there many times, lovely hotel, great location and staff.

2026-07-05 • via Nuitee
J
Jackie • couple • gb
10
We will be more than happy to return next time we are in Troyes.
Pros:

Room was well appointed. Excellent location. Parking very convenient and secure. Staff really helpful.

Cons:

Air Con was a bit noisy but absolutely essential when we were there.

2026-07-03 • via Nuitee
B
Birgit • couple • at
8
2026-07-02 • via Nuitee
G
Gillian • couple • gb
9
Good hotel and excellent location
Pros:

Location is fantastic, right in the centre of the beautiful medieval city centre surrounded by restaurants. I had read some very mediocre reviews of this hotel and was very pleasantly surprised by the overall quality. The room and the double bed felt small but very quiet, and nice and cool in the hot summer weather. The entrance and bar were spacious and comfortable. The breakfast was excellent with plenty of choice for a buffet style breakfast, fruit juices, yogurt, dried fruit, cereals, fresh fruit, scrambled eggs, bacon and sausage, cold meats and cheeses platter, pastries and toast, even mini gluten free rolls for me. Very good.

Cons:

Nothing; maybe a bigger bed although don't think the size of room would allow it.

2026-07-01 • via Nuitee
P
Paul • couple • gb
10
2026-06-30 • via Nuitee
F
Frank • couple • nl
10
Geweldig uitgangspunt voor bezoek van de stad.
Pros:

Ligging hotel

2026-06-30 • via Nuitee
P
Petra • solo_traveller • de
6
2026-06-30 • via Nuitee
T
Tony • couple • be
4
Cons:

Algemene staat hotel en hygiëne

2026-06-30 • via Nuitee
J
Joanne • solo_traveller • gb
8
2026-06-29 • via Nuitee
P
petra • solo_traveller • de
8
Eigentlich top, wenn das Zimmer noch im besseren Zustand wäre.
Pros:

Lage des Hotels optimal. Parkhaus unter dem Hotel, Betten seht gut und groß. Kleiner Balkon, wenn auch nur zum Innenhof, aber immerhin. Großes und geräumiges Zimmer. Klimaanlage sehr leise.
Individuelles Hotel, keine Hotelkette, das war uns wichtig, nach mehreren schlechten Erfahrungen.

Cons:

Das Zimmer könnte eine Renovierung vertragen, aber das war für uns ok, weil die Vorteile überwiegen.

2026-06-29 • via Nuitee
V
Vincent • couple • fr
3
Pros:

son emplacement

Cons:

La propreté, salle de bains sale, poussière dans la chambre, télécommande ne fonctionnant pas

2026-06-29 • via Nuitee
F
Fiona • couple • fr
10
Excellent situation to enjoy the historical town of Troyes in comfortanle air conditioned surroundings.
Pros:

Very central with underground secure parking

2026-06-28 • via Nuitee
U
Ursula • solo_traveller • de
6
Pros:

Zentrale Lage, freundliches und hilfsbereites Personal

Cons:

Das Hotel bedarf dringend einer Renovierung, es ist sehr abgewohnt.

2026-06-28 • via Nuitee
J
Jan • couple • nl
9
het was heet heel heet, maar met een goede hotel airco en restaurants met goede airco's alles okee
Pros:

mooi ingericht hotel met aandacht voor kunst en cultuur. alles zeer handzaam en binnen handbereik. je voelt je welkom en hebt automatisch respect voor "het huis".

Cons:

geen opmerkingen

2026-06-27 • via Nuitee
B
Bruno • couple • fr
10
Très agréable
Pros:

Emplacement. Accueil

Cons:

Piscine en panne. Chambre exiguë.

2026-06-27 • via Nuitee