Pionier Hotel Hamburg Wandsbek 24H Self Check-in

Hotels
5.1 (986 reviews)
Dernauer Straße 11 , Hamburg , de

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Terrace
Family rooms
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Affordable pricing
Cons:
Cleanliness issues
Lack of customer service
Inadequate room quality

Categories

Cleanliness
2.9
Multiple guests reported issues with cleanliness, including dirty bathrooms and bedding.
Service
5.4
Service was criticized for unhelpfulness and lack of availability during issues, but standard for this hotel tier.
Location
7.4
The hotel location was noted positively for its convenience and lack of noise from the street.
Room Quality
3.9
Room quality was inadequate with reports of noisy, cramped, and poorly maintained accommodations.
Amenities
4.4
Limited amenities available, such as absence of a kettle and fridge, which affected guest convenience.
Value for Money
6.9
Value was rated positively for price despite significant cleanliness and service issues.
Food and Beverage
5
Not specifically mentioned, so rated standard for this hotel tier.
Overall Experience
4.9
Guests had varied experiences, with notable dissatisfaction leading to overall moderate ratings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:27

Property Description

Conveniently Located in Hamburg's Wandsbek District
Discover the comfort and convenience at Pionier Hotel Hamburg Wandsbek.
Modern Amenities and Services
Experience room service, tour desk, free WiFi, and private parking for a seamless stay.
City View Rooms and Nearby Attractions
Enjoy city views from select rooms and explore attractions like Mönckebergstraße and Town Hall Hamburg.
Book your stay at Pionier Hotel Hamburg Wandsbek for a memorable experience.

Important information:

Please note that the credit card must be issued to one of the guests present. Payment is due upon arrival.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 6 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 12 per person per night when using an available cot.
    Children up to and including 3 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.1
Based on 986 reviews
Cleanliness: 2.9
Service: 5.4
Location: 7.4
Room Quality: 3.9
Amenities: 4.4
Value for Money: 6.9
Food and Beverage: 5
Overall Experience: 4.9
V
Vian • couple • de
1
Schlecht, nicht für diesen Preis erbracht.
Pros:

Nichts.

Cons:

Das Zimmer war sehr schmutzig. Es gab überall Flecken
- auf dem Sofa, an den Wänden, an den Fenstern und sogar an den Gardinen.
Das Badezimmer war ebenfalls sehr dreckig. Die Toilettenpapierrolle und die Taschentücher haben unangenehm gestunken. Der Handtuchhalter war voller Rost.
Die Betten waren mit Haaren verschmutzt und haben ebenfalls gestunken.
Insgesamt war der Zustand des Zimmers völlig inakzeptabel.
Für den Preis.
Personal nicht da, auch trotz 24/7 Check-in.

2026-07-23 • via Nuitee
A
Alisherov • couple • de
6
2026-07-22 • via Nuitee
S
Selma • family_with_children • dk
5
2026-07-19 • via Nuitee
B
Bilal • solo_traveller • be
1
Zeer onhygiënisch
Cons:

Zeer onhygiënische kamer en matrassen schimmel en insecten, matras zag er geel uit met bruine vlekken

2026-07-14 • via Nuitee
A
Artem • solo_traveller • de
10
Pros:

то что это было экстернно снято и пришлось после полуночи искать ночевку и поевезло что в пару кликов я снаял номер где доступ в отель и сам номер был по паролю.. я сам пришел тихо ни души не стретил. нашел на стойке регистрации пароль к вай фаю. принял душ у себя в номере и лег спать.

Cons:

У вас все хорошо. не надо ничего улучшать. все хорошо.

2026-07-13 • via Nuitee
Орел • solo_traveller • ua
6
2026-07-10 • via Nuitee
M
Marco • couple • nl
3
Was echt slecht.
Pros:

Je kon er parkeren

Cons:

Ik had aangegeven rond 17.00 uur aan te komen en om 20.00 waren ze nog de kamer aan het poetsen. De wc bril zat helemaal los,de wasbak liep niet af. Het matras was versleten. De stoel was beschimmeld. De douchekop kon je niet ophangen de stang was gebroken. Op de site stond dat er een 2 persoons bed beschikbaar was. Maar kreeg 2 losse bedden.

2026-07-09 • via Nuitee
A
Anke • solo_traveller • de
8
Pros:

Es war kein Problem das Zimmer kurzfristig zu wechseln 👌

Cons:

Bei der Ausstattung hat der Fön gefehlt 🫣

2026-07-08 • via Nuitee
J
Jonas • couple • se
3
Billigt
Pros:

Billigt, incheck utan personal

Cons:

Toaletten var inte fräsch.

2026-07-07 • via Nuitee
C
Charles • solo_traveller • nl
6
Het kan vele maar beter qua beter faciliteit
Pros:

Helemaal niks

Cons:

geen receptie of informatie punt

2026-07-05 • via Nuitee
G
Gabriel • solo_traveller • lu
10
Pros:

Easy to get in, very clean, confy beds and good location, near to bus stops, a parc, convenience store, restaurants and super markets.

Cons:

No AC and no black outs

2026-07-03 • via Nuitee
J
Jarosław • couple • pl
7
2026-06-29 • via Nuitee
B
Brandt • solo_traveller • de
4
Leider eine Unterkunft für maximal eine Nacht.
Pros:

die Lage war für meine Reise angenehm

Cons:

Leider eine Unterkunft für nur eine Nacht. Die Zimmer sind unsauber, die Einrichtung ist nicht sehr ansprechend, Einzelteile waren beschädigt. In meinem Badezimmer hat es sehr unangenehm nach Abwasser gerochen, Das W-Lan hat nicht funktioniert.

2026-06-29 • via Nuitee
T
Tabitha • solo_traveller • de
4
Nicht nochmal.
Pros:

Nichts so richtig. Es war laut und dreckig.

Cons:

Die Unsauberkeit und die Tatsache, dass während meines Aufenthaltes zu keiner Zeit ein/e Ansprechpartner/in vor Ort war, fand ich gruselig. Als ich kam war der Empfangsbereich leer und es lagen Unterlagen offen rum, die 2 Tage später bei meiner Abreise genauso unangetastet immer noch dort lagen. Es war also mehrere Tage niemand vor Ort…

2026-06-23 • via Nuitee
S
Sundqvist • family_with_children • se
3
Detta hotell är inget att rekommendera för barnfamiljer, smutsigt och väldigt suspekt folk.
Pros:

Vi fick snabbt svar av hotellet via telefon med de problem vi hade.

Cons:

Det stod en lapp vid receptionen att de som jobbade där skulle "will be right back", men efter jag stått och väntat i 10 minuter kom en annan hotellgäst och sa att det är jesus vi väntar på, alltså att det aldrig är någon där.

Vi blev inlåsta på rummet i 10 minuter för låsbollen på dörren var sönder och efter vi pratat med personalen via telefon så försökte de först skylla på oss att de precis städat rummet och att inget var sönder då.

Hotellet var knappt ett hotell,verkade som det vart flertal personer som var fulltidsboende med tvättställ och barnleksaker på baksidan, rummet var knappast städat och det var smutsigt

2026-06-22 • via Nuitee
C
Ciprian-Vasile • solo_traveller • gb
10
Cons:

No parking place for long van up to 5 meters

2026-06-20 • via Nuitee
W
Wrobel • solo_traveller • de
4
2026-06-12 • via Nuitee
K
Kopp • solo_traveller • de
3
2026-06-11 • via Nuitee
B
Baldeep • family_with_children • in
5
Cons:

Too loud and not clean

2026-06-07 • via Nuitee
A
Andrii • couple • de
10
2026-06-05 • via Nuitee